Jacksons Estate Agents is a well-established property agency operating in multiple areas of London, including Balham, Clapham, Earlsfield, Streatham, Tooting, and Wandsworth. Founded in 1995, the company specializes in providing comprehensive real estate services, including property sales, rentals, and valuations. With a focus on local expertise, Jacksons is dedicated to assisting clients in navigating the housing market, whether they are looking to buy, sell, or rent residential properties. The company's target market includes homeowners, landlords, and tenants seeking reliable and knowledgeable assistance in their property transactions. Jacksons Estate Agents is committed to delivering tailored services that meet the unique needs of each client, ensuring a smooth and informed experience throughout the property process. Through their user-friendly website, customers can easily search for available properties, request valuations, and access essential information about the London real estate market.
Jacksons Estate Agents generally receives high praise for their exceptional service and effective communication. Reviewers frequently commend the staff, particularly agents like Enrico and Ana, for their diligence and responsiveness, which enhances the overall experience for both landlords and tenants.
Many customers appreciate the seamless management of property maintenance and renovations, highlighting the expertise of the design and refurbishment teams. However, a small number of reviews express dissatisfaction, citing issues with professionalism and communication, suggesting that some clients have faced frustrating experiences. Despite these criticisms, the majority of feedback reflects a strong sentiment of satisfaction with Jacksons' services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 269 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 3 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 3.3 | 3 |
| Nov 24 | 3.7 | 3 |
| Dec 24 | 5.0 | 2 |
| Jan 25 | 1.0 | 2 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 5.0 | 6 |
| Apr 25 | 5.0 | 4 |
| May 25 | 3.4 | 5 |
| Jun 25 | 4.9 | 10 |
| Jul 25 | 4.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 269 most recent reviews.
“Ted was really helpful when organising the fixing of our front door lock”
“I would strongly advise avoiding Jacksons Estate Agents Streatham - my experience with them over the past two years w...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.3 out of 5 (poor) | 3.8 out of 5 (good) | +54% | 269 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Jacksons Estate Agents is #4 of 5 on overall rating in this group. On value, Ingrams Water & Air scores higher (4.4 vs 2.3).
269 reviews of Jacksons Estate Agents. Filter by what matters to you.
I had a great experience with Jacksons and our estate agent Katy made the process of searching for a property easy and enjoyable. She was very friendly, transparent and responsive throughout. I couldn't recommend Jacksons and Katy more. 5 Stars!
This was a great stay from 7/7-10/7 staff were great and the room was lovely clean and spacious food & drink fabouless. We can't wait to come back we enjoyed it so much excellent.
We’ve used Jacksons twice, and both times we’ve had excellent customer service and a great experience. The sales team couldn’t have worked harder for us and we’re incredibly grateful to them for all they’ve done. Thanks Team, keep up the hard work!
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Coerced into signing a longer contract than originally offered against the wishes of the landlady, refusal to allow tenant replacement and a new tenancy agreement with longterm tenants providing no downside to their bottom line and terrible communication if you're just a tenant.
We have been in contact with Neve Fitzgerald from the Earlsfield office from the outset of our transaction to buy a property in Earlsfield. She has been superb to deal with, attending efficiently to any queries whilst linking effectively with all parties. We are very satisfied with Neve and would thoroughly recommend her. Thanks Neve. Jackie and Julian
Avoid at all costs. Very poor customer service throughout the tenancy, but particularly on vacating the property. Any opportunity to take your money, the Clapham office will - hidden fees and deductions are a constant. Incompetence is often masked with a perceived 'busyness' in their office and communication is severely lacking. Relaying false information between the landlord and tenants was a nice touch too. I won't be ever using this estate agent again.
We had a great experience with the agency where looking for a place to rent. As soon as the lease agreement was signed it has been a nightmare and ever since... Broken shower never fixed after 1 month, major leak from roof never investigated, power outage within the flat ... Adding on top of that a messy flat with dirts , carpets and nothing clean before we moved in. And bad feeling of no one caring even though the rent is expensive.
Clapham office: Offer ended up falling through. Property described as share of freehold, but it was never explained that this means there is actually a lease on the property (which was only 54 years). Advertised as having planning permission for a loft extension, but the agent would not provide information about when the permission expired, even when asked (we found out from our solicitor that it was only 6 months away which was not sufficient). The manager of the agent phoned to convince us to buy anyway, which we said we would not do without extensions of the lease and the planning permission. The manager hung up mid conversation which we felt was extremely rude.
We had a few viewings with Kieran McClean in Streatham and Clapham and have been really impressed by the properties he showed us. He understands our priorities and showed us properties in areas we has not initially in mind. Look forward to continuing our search with Kieran!
Kieran from the streatham office was amazing, couldn’t recommend him high enough, no beating around the bush or pushing us towards properties we would have no interest in, was also very good at handling the mrs, made my life a lot easier!
Kieran very kindly showed me only and exactly what I wanted. He is friendly, efficient and was able to answer all my questions!
This if my first time looking at properties and I had many concerns and worries, all of which Kieran was able to address. He was kind and attentive.
Kieran McClean in Streatham sales is polite and extremely knowledgeable! i’m confident he will help my mother in purchasing her new property. I’d also like to thank him for being so patient and friendly with her in her as she can be slightly hard of hearing. Thank you Kieran!
Excellent service from start to finish. We were kept informed and felt supported throughout the process.
Cannot speak highly enough of Sophie Doughty. She was incredibly professional throughout, and went above and beyond to facilitate the sale, while remaining positive and friendly even during the frustrating moments! A real asset to the Jacksons team, she made a stressful process very easy.
After wasting 12 weeks with Andrews, we switched to Jackson’s and we’re immediately impressed by their approach, we had lots of viewings and feedback was always provided. After a few weeks we got a buyer, so a big thank you to Kirk for that. Sophie who handled the sale process was fantastic at keeping me up to date with everything that was happening during our challenging sale. I would recommend Jackson’s to anyone selling a property and would definitely use them again
Thanks to Kieran Mclean for guiding me through the process of a first time buy - great service and would recommend to any.
Jacksons Estate Agents is a well-established property agency operating in multiple areas of London, including Balham, Clapham, Earlsfield, Streatham, Tooting, and Wandsworth. Founded in 1995, the company specializes in providing comprehensive real estate services, including property sales, rentals, and valuations. With a focus on local expertise, Jacksons is dedicated to assisting clients in navigating the housing market, whether they are looking to buy, sell, or rent residential properties. The company's target market includes homeowners, landlords, and tenants seeking reliable and knowledgeable assistance in their property transactions. Jacksons Estate Agents is committed to delivering tailored services that meet the unique needs of each client, ensuring a smooth and informed experience throughout the property process. Through their user-friendly website, customers can easily search for available properties, request valuations, and access essential information about the London real estate market.
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