Jacksons Estate Agents is a well-established property agency operating in multiple areas of London, including Balham, Clapham, Earlsfield, Streatham, Tooting, and Wandsworth. Founded in 1995, the company specializes in providing comprehensive real estate services, including property sales, rentals, and valuations. With a focus on local expertise, Jacksons is dedicated to assisting clients in navigating the housing market, whether they are looking to buy, sell, or rent residential properties. The company's target market includes homeowners, landlords, and tenants seeking reliable and knowledgeable assistance in their property transactions. Jacksons Estate Agents is committed to delivering tailored services that meet the unique needs of each client, ensuring a smooth and informed experience throughout the property process. Through their user-friendly website, customers can easily search for available properties, request valuations, and access essential information about the London real estate market.
Jacksons Estate Agents generally receives high praise for their exceptional service and effective communication. Reviewers frequently commend the staff, particularly agents like Enrico and Ana, for their diligence and responsiveness, which enhances the overall experience for both landlords and tenants.
Many customers appreciate the seamless management of property maintenance and renovations, highlighting the expertise of the design and refurbishment teams. However, a small number of reviews express dissatisfaction, citing issues with professionalism and communication, suggesting that some clients have faced frustrating experiences. Despite these criticisms, the majority of feedback reflects a strong sentiment of satisfaction with Jacksons' services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 269 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 3 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 3.3 | 3 |
| Nov 24 | 3.7 | 3 |
| Dec 24 | 5.0 | 2 |
| Jan 25 | 1.0 | 2 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 5.0 | 6 |
| Apr 25 | 5.0 | 4 |
| May 25 | 3.4 | 5 |
| Jun 25 | 4.9 | 10 |
| Jul 25 | 4.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 269 most recent reviews.
“Ted was really helpful when organising the fixing of our front door lock”
“I would strongly advise avoiding Jacksons Estate Agents Streatham - my experience with them over the past two years w...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.3 out of 5 (poor) | 3.8 out of 5 (good) | +54% | 269 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Jacksons Estate Agents is #4 of 5 on overall rating in this group. On value, Ingrams Water & Air scores higher (4.4 vs 2.3).
269 reviews of Jacksons Estate Agents. Filter by what matters to you.
Olivia Navarro has helped us to source buy to let properties. She is extremely professional, knowledgeable and friendly. She is a pleasure to deal with and we value her opinions and advice. No hesitation in recommending Olivia.
Olivia was great, friendly and helpful. She knows the area well and had correct answers to all my questions
Olivia has been extremely supportive so far in my house hunting process - I would highly recommend using Jackson’s.
Highly recommend. Olivia Navarro was excellent! Very professional and informative!!
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I would highly recommend Jacksons. From start to finish they made the process very easy. In particular the level of engagement throughout the process with Sophie Doughty was excellent. Sophie provided advice and guidance of how to overcome difficulties ending in a successful sale of the property in a short period of time. I would happily refer any sellers to the office. Thank you Sophie it has ben a pleasure working with you.
Jackson’s Streatham rented out our 5 bedroom house in west norwood. The best of 4 agents we met and have provided a fast and efficient service. Highly recommend Sam Hignell and his team.
Sophie D really helped in our purchase early in the year. Her help between all parties helped to make the process (as first time buyers) as smooth as possible throughout. Really appreciate her time, effort and responsiveness all the way through the purchase. Thanks!
We recently had Jacksons Streatham take over management of our flat in Tulse Hill and are very happy with Sam and the team. They quickly lined up a tenant with almost no void period and have been very efficient and helpful in the management of the property : )
I wanted to book a viewing. I mentioned I own a new company since April. They asked if I'm ok paying for 2 years of rent upfront because I wouldn't pass the checks. I usually mention that I have a new company to other agents and they say possibly you might need to pay 3 or up to 6 months in advance. 2 years is just outrageous. Thank you very much, but no way I will sit down 63K doing nothing. I was told that all Jackson offices have this requirement unless you have this money in savings.
Sophie Doughty was great. We were first time buyers and she guided us through the process, checking in regularly and making sure that we knew what we needed to do and when. I don't think we would have completed before the stamp duty deadline without her help.
Jacksons have been fantastic from start to finish. Helen came to value, was extremely knowledgeable and relieved any worries I had. The whole sales team then came to meet me & run through how viewings etc would go and run through what I love about my home (a great touch) they found me a buyer and exceeded what I’d thought we would ever achieve in price! Last but not least Sophie in Sale Support did exactly that and supported me throughout the legal bit. I cannot recommend this wonderful bunch enough.
I recently went on viewings over several weekends with Kadeem from the Jacksons Tooting branch. As it was my first time looking for something south of the river, he was very helpful and patient in answering all my numerous questions. In addition to giving me his honest opinions on the potential of each property we viewed, he also give me a helpful overview on the various parts of Tooting and the surrounding areas. Given my spec, he was able to send over various options, with potential to extend to give me the space I wanted, that I would not have known to consider. In the end, I have purchased somewhere else but nevertheless, I would highly recommend Kadeem as someone to contact if you're searching for a property in Tooting.
The whole team went above and beyond in finding and securing my new flat couldn't ask for a more professional and stress free experience would highly recommend.
A very big THANK YOU to Jonathan Cooke from Jacksons Balham for helping us find our dream home, we had a great experience in dealing with him. He was the first estate agent we went out for viewings with to start our search and he quickly built a clear picture of our requirements. We really appreciated he didn’t waste our time by getting us to view properties that didn’t match our criteria and eventually when the right property came on he quickly rang us and the rest is history.
Jonathon at Jacksons in Balham was brilliant at handling our sale this year. He dealt with it in a very professional and positive way and we are very pleased with his hard work and dedication to get the sale completed.
Very happy with the service we received from Jacksons Balham branch. The photos and brochure produced by Jacksons was far superior to the one produced by another agent we had used previously. The team were able to generate a lot of viewings, which were managed seamlessly and the feedback was regular and helpful. Once we accepted an offer Sophie (initially) and Harry (thereafter) were great in pushing along the solicitors on both sides and trying to finalise the sale. They were both very responsive and helpful intermediaries whenever we seemed to hit a roadblock. The only negative is the solicitors recommended by Jacksons. On both sides they were far from impressive and at times difficult to deal with, but that was probably down to how busy the market was at the time
I have been a client of Jackson’s for over 10 years and the high standard received by them has been second to none. Recently having sold a flat in DuCane Court in Balham, from the moment Helen Cerpnjak came to value it she was professional, friendly, honest and provided details of similar properties they had sold to back up her valuation. They team quickly got to work organising viewings and secured an offer to which I declined. Back to work they went with gusto and along came another buyer who’s offer I accepted. Sophie Doughty did a fabulous job in progressing the sale and was polite and efficient though out and always getting answers when she said she would. Helen was always on hand too until the day keys were handed over. These guys are the best and would highly recommend.
Jacksons Estate Agents is a well-established property agency operating in multiple areas of London, including Balham, Clapham, Earlsfield, Streatham, Tooting, and Wandsworth. Founded in 1995, the company specializes in providing comprehensive real estate services, including property sales, rentals, and valuations. With a focus on local expertise, Jacksons is dedicated to assisting clients in navigating the housing market, whether they are looking to buy, sell, or rent residential properties. The company's target market includes homeowners, landlords, and tenants seeking reliable and knowledgeable assistance in their property transactions. Jacksons Estate Agents is committed to delivering tailored services that meet the unique needs of each client, ensuring a smooth and informed experience throughout the property process. Through their user-friendly website, customers can easily search for available properties, request valuations, and access essential information about the London real estate market.
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