Great service from Jackson's for…
Great service from Jackson's for managing our rental property. James Brignell, our property manager Is a pleasure to deal with.

Jacksons Estate Agents is a well-established property agency operating in multiple areas of London, including Balham, Clapham, Earlsfield, Streatham, Tooting, and Wandsworth. Founded in 1995, the company specializes in providing comprehensive real estate services, including property sales, rentals, and valuations. With a focus on local expertise, Jacksons is dedicated to assisting clients in navigating the housing market, whether they are looking to buy, sell, or rent residential properties. The company's target market includes homeowners, landlords, and tenants seeking reliable and knowledgeable assistance in their property transactions. Jacksons Estate Agents is committed to delivering tailored services that meet the unique needs of each client, ensuring a smooth and informed experience throughout the property process. Through their user-friendly website, customers can easily search for available properties, request valuations, and access essential information about the London real estate market.
Jacksons Estate Agents generally receives high praise for their exceptional service and effective communication. Reviewers frequently commend the staff, particularly agents like Enrico and Ana, for their diligence and responsiveness, which enhances the overall experience for both landlords and tenants.
Many customers appreciate the seamless management of property maintenance and renovations, highlighting the expertise of the design and refurbishment teams. However, a small number of reviews express dissatisfaction, citing issues with professionalism and communication, suggesting that some clients have faced frustrating experiences. Despite these criticisms, the majority of feedback reflects a strong sentiment of satisfaction with Jacksons' services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 269 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 3 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 3.3 | 3 |
| Nov 24 | 3.7 | 3 |
| Dec 24 | 5.0 | 2 |
| Jan 25 | 1.0 | 2 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 5.0 | 6 |
| Apr 25 | 5.0 | 4 |
| May 25 | 3.4 | 5 |
| Jun 25 | 4.9 | 10 |
| Jul 25 | 4.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 269 most recent reviews.
“Ted was really helpful when organising the fixing of our front door lock”
“I would strongly advise avoiding Jacksons Estate Agents Streatham - my experience with them over the past two years w...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.3 out of 5 (poor) | 3.8 out of 5 (good) | +54% | 269 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Jacksons Estate Agents is #4 of 5 on overall rating in this group. On value, Ingrams Water & Air scores higher (4.4 vs 2.3).
269 reviews of Jacksons Estate Agents. Filter by what matters to you.
Great service from Jackson's for managing our rental property. James Brignell, our property manager Is a pleasure to deal with.
Mo is always prompt on getting back with any queries and very personable.
Excellent, speedy responses from James who has been a great help with our end of tenancy process. Has made everything really clear!
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I have just started with this letting agency and it has been a great and surprisingly easy process so far. I was worried about moving to London and becoming part of a faceless sea of tennants. However, our property manager Kerry has been amazing - always answering my questions (however many annoying emails I send on a Monday morning).
I've had my ups and downs with Jacksons, including some incredibly poor service (they both let and manage a rental property I have in Balham) but it seems to have got a bit better of late and I'm very happy with my current property manager Kerry Dunmall who is always responsive and proactive.
More than half the properties listed on right move and zoopla in the Balham/Tooting Bec area aren't even available and haven't been for weeks. I called and submitted an email enquiry but every single property I asked about had been let, some weeks ago, and a week later (as I'm writing this) they are still listed. Once you've made the enquiry you get dozens of calls and emails every day with properties that are way above your price range or just completely unsuitable. If I were making an informed guess, I'd say the ads remain active to bait people so that they can spam you. It's utterly frustrating, especially given that moving is incredibly stressful. I appreciate that London properties go quickly and they can't always be removed instantly, I have lived there before, but this is just a really appalling way of reeling people in to disappoint and upsell to them. It's not just Jacksons that do this obviously but they were the most prolific when I was searching. To top it off I got a pretty rude phone call after asking to be removed from their database asking if I was still looking. I said no, I had found a place, and he abruptly demanded to know where and with who. It's not your business, and you shouldn't even have my number on file once I've requested it be removed.
We just had our 6 monthly property visit. And our issues are addressed accordingly. Jess is very good and very accommodating.
Matt has always been super helpful with anything we have needed - he is very quick to get back to us and made everything super easy! Thank you!
Jamie Nash has been amazing as our property manager. Always very helpful and gets issues dealt with very quickly
Kerry Dunmall has been my agent for a few months now and she has been great! I have been in my rental property for about a year and half, during that time I have had 3 agents and a long list of things that needed to be fixed and seen to. Prior to Kerry nothing got done and the lines of communication were poor. Kerry immediately got things done and seen to in a professional and efficient manner. She is extremely organised and her means of communication are great, she is constantly keeping me informed on the status of each job. I have been very happy with Kerry’s work and appreciate what she has done thus far.
Jackson’s property management team have been very attentive to our need and has acted on most issues very promptly
Excellent Service Matt Blomeley at the Wandsworth Branch has been very professional and pro-active in helping me manage my rental property which included dealing with some very out-of-the ordinary issues and has done so in a very effective manner. I would recommend Jacksons and Matt for any of your property related requirements.
We had some issues with the flat since moving in and our requests for help fell on deaf ears/ were ignored/ no updates given as to status on getting them sorted... then Jamie was tagged in to look after us and sorted everything really timely, providing updates and managing our expectations. We were pretty disappointed previously and quite disgruntled with Jackson’s but since Jamie started on the account we have been really happy. Even the things he can’t sort immediately we don’t mind because he’s been empathetic about it and it’s out of his control (landlord decision). 5/5.
Jacksons Estate Agents is a well-established property agency operating in multiple areas of London, including Balham, Clapham, Earlsfield, Streatham, Tooting, and Wandsworth. Founded in 1995, the company specializes in providing comprehensive real estate services, including property sales, rentals, and valuations. With a focus on local expertise, Jacksons is dedicated to assisting clients in navigating the housing market, whether they are looking to buy, sell, or rent residential properties. The company's target market includes homeowners, landlords, and tenants seeking reliable and knowledgeable assistance in their property transactions. Jacksons Estate Agents is committed to delivering tailored services that meet the unique needs of each client, ensuring a smooth and informed experience throughout the property process. Through their user-friendly website, customers can easily search for available properties, request valuations, and access essential information about the London real estate market.
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