JD Sports Deutschland is a prominent retailer specializing in sports fashion and footwear, catering to a diverse range of customers. The company offers a wide variety of branded athletic apparel, sneakers, and accessories from leading brands in the sports industry. With a focus on delivering the latest trends in sportswear, JD Sports Deutschland serves both casual consumers and dedicated athletes looking for performance-oriented products.
The company's online platform, jdsports.de, provides an accessible shopping experience, allowing customers to browse and purchase their favorite items from the comfort of their homes. JD Sports Deutschland targets a broad demographic, including young adults and fitness enthusiasts, by offering a curated selection of high-quality products that combine style and functionality. Through its commitment to customer satisfaction and a comprehensive product range, JD Sports Deutschland aims to meet the diverse needs of sports and fashion consumers alike.
JD Sports Deutschland has a positive customer experience.
JD Sports Deutschland receives a mixed reception from consumers, with a notable portion praising the fast delivery and product quality. Many reviewers highlight the excellent prices and efficient online shopping experience, stating that items arrive quickly and in good condition.
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However, significant complaints arise regarding customer service and return processes. Numerous customers report issues with refunds, claiming they received only partial reimbursements or faced long delays in processing returns. Some also express frustration with unresponsive support and lost orders. While many appreciate the overall shopping experience, the negative feedback on customer service and refund issues casts a shadow over the positive aspects. Overall, the sentiment leans towards the positive, but the critical themes indicate room for improvement.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
3.9
1,000
100%
+1.7
● Low
3.9 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
3.5▲ 1.7
12-month avg
3.9
All-time
3.9
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Dec 24
4.1
547
Jan 25
4.2
256
Feb 25
2.0
15
Mar 25
2.1
15
Apr 25
1.1
10
May 25
3.6
30
Jun 25
3.4
54
Jul 25
3.5
73
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 349 positive reviews
Customer service4%
13 mentions
Quality1%
3 mentions
Fast & efficient1%
3 mentions
Prices & value1%
2 mentions
“Geld zurück”
On “Customer service” · Jul 7, 2025
Top complaintsof 135 negative reviews
Customer service14%
19 mentions
Returns2%
3 mentions
Response time1%
2 mentions
“Meine Bestellung kam nie an”
On “Customer service” · Jul 17, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
Overall rating and review count for this company and similar companies
Nie mehr wieder, Päckchen kamen in 2 verschiedenen Tüten, und nicht alle auf einem Tag, ich mußte zwei mal Rückversand bezahlen, Versand kostet 3,99 , mußte für beide bezahlen 7,98 , abzocke, bestelle ich nie mehr wieder hier was
Leider ist der Kundendienst nicht in der Lage zu antworten bzw. reagieren nicht auf die eigene Antwort außer mit einer Mail, welche auf die Homepage verweist obwohl in der Mail steht, bitte hier antworten...
Schade, aber somit ist nach dem fünften Kauf auf der Seite Schluss.
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Nach 2 Wochen befindet sich das Paket anscheinend immer noch „auf dem Weg“.
Kurzfassung: Paypal eingeschaltet, da der Kundenservice überhaupt nichts taugt.
Bestellt einfach nichts online.
Please do not buy anything on this branch. December 2024 i was looking for a present for a family member, unfortunately i do not know what shoe or slipper size they are, i had to pick one which i thought would fit. I grab an addidas slides on size 6, i clarified on One of there branch staff if the size doesn't fit can i return it? And until when i could return it coz most likely it would be opened after Christmas "yes, you could return it please keep the receipt and the tag." Also i was informed that i could return it anytime of the year but not over the return period. January 4th i went back to return the slides, exactly on that date they closed for renovation. I tried to ask if i could still return it then they advised i should call there customer service. For months i have been trying to reach them, no one answered, it's directly to an automatic voice mail. I have sent several emails and no once answered until May came and i had the chance to come and get it exhanged. As i went there, i was told it's already over the return date, so I explained what happened because there store renovation and closing isn't my problem at all. And the fact that the store manager didn't even acknowledged that and just told me that the slippers were already also worn. I was really frustrated because to think that it was already on a smaller size who could even wear it since im size 9 myself and the one that supposed to receive it is size 41EU. And none in the household would even fit on the slippers. After that i contacted the customer service escalating my concern thru email. Took them weeks to respond and there is no resolution on there part. The store manager in a liar and do not have any accountability because he just blamed the upper management for the closure and the staff that gave me the wrong information. Which he said he can't do anything about it. That's just so horrible to try resolve a customers concern. HE SHOULD BE FIRED
Enttäuschung auf ganzer Linie – schlechte Qualität und miserabler Kundenservice
Ich habe mir die Nike Air Force gekauft und war anfangs sehr zufrieden – leider nur für kurze Zeit. Bereits nach drei Monaten hat sich die Sohle komplett gelöst und die Farbe ist stellenweise aufgeplatzt, obwohl ich die Schuhe im Wechsel getragen habe und sie keineswegs überbeansprucht wurden.
Daraufhin habe ich reklamiert – doch der Kundenservice war eine Zumutung. Keine Rückmeldung über Wochen, erst nach mehrmaligem Nachhaken eine Antwort. Dann sollte ich mehrfach Fotos einsenden und den Schuh angeblich „baden“, um die Echtheit zu überprüfen – völlig absurd. Letztendlich wurde die Reklamation trotzdem abgelehnt.
Für ein Premiumprodukt in dieser Preisklasse erwarte ich deutlich mehr Qualität und vor allem Kundenfreundlichkeit. Stattdessen musste ich viel Zeit und Nerven investieren und bleibe jetzt auf den kaputten Schuhen und den Kosten sitzen.
Fazit: Nie wieder. Das war meine letzte Bestellung bei JD Sports. Absolute Enttäuschung!
Habe jetzt an mehreren Tagen versucht etwas zu bestellen. Egal ob auf deren eigenen Seite oder über einen Anbieter mit Weiterleitung, Sofortüberweisung oder PayPal nichts funktioniert.
Retoure wurde vor über einem Monat zugestellt, laut dem Support soll ich weiter auf mein Geld warten, da das Paket noch nicht ankam.
Nun wird Anzeige werden Betrug erstattet.
Mehr als enttäuscht von diesem Kauferlebnis
Schlechte Erfahrung mit Size.de / JD Sports – Keine Rückmeldung bei defektem Produkt
Ich habe im Juni 2024 ein Paar Salomon-Schuhe über Size.de bestellt – einer Plattform, die zu JD Sports gehört. Nach einiger Zeit ist das Material des Schuhs an der Seite gerissen, obwohl ich den Schuh ganz normal getragen habe.
Daraufhin habe ich versucht, mehrfach (3–4 Mal) per E-Mail mit Size.de Kontakt aufzunehmen, aber ich habe überhaupt keine Antwort erhalten. Wochenlang herrschte völliges Schweigen.
Erst viel später wurde mir mitgeteilt, dass ich mich nicht an Size.de, sondern an JD Sports direkt wenden müsste. Auch das habe ich gemacht – aber selbst JD Sports hat mir nie geantwortet.
Für ein so großes Unternehmen ist das inakzeptabel. Kein Kundenservice, keine Verantwortung, kein Interesse. Ich verstehe wirklich nicht, wie ein so bekanntes Unternehmen so wenig kundenorientiert und dermaßen unprofessionell handeln kann.
Zum Vergleich: Ich hatte das gleiche Modell von Salomon auch einmal über ZALANDO gekauft. Auch dort kam es nach einiger Zeit zu einem ähnlichen Defekt – aber: ZALANDO hat sofort reagiert, mir geantwortet und den Artikel anstandslos zurückgenommen. Genau so sollte Kundenservice funktionieren.
Leider hat JD Sports hier komplett versagt. Ich kann daher nur davon abraten, bei Size.de oder JD Sports einzukaufen – vor allem wenn man Wert auf Garantie, Rückgabe oder Kulanz legt.
Nie wieder.
Terrible experience with Size.de / JD Sports – No response for defective product
I purchased a pair of Salomon shoes in June 2024 via Size.de, which is part of JD Sports. After a short period of regular use, the shoe developed a tear on the upper material.
I contacted Size.de 3–4 times via email to report the issue — but I never received any reply at all. Just silence.
Later, I was told that I should actually contact JD Sports directly. So I did — but again, I received no response whatsoever.
For such a large and well-known company, this is truly disappointing. There was no customer service, no acknowledgment, no help, not even a basic reply. I can’t understand how a global company can be this careless and incompetent in handling a simple warranty case.
To compare: I had purchased the same Salomon model from ZALANDO before. When I experienced a similar defect, ZALANDO responded immediately and handled the return without any issues. That’s how proper customer service works.
JD Sports, on the other hand, has completely failed here. I strongly advise everyone to stay away from Size.de and JD Sports, especially if you care about after-sales support, returns, or warranty handling.
Never again.
Update : Ich halte es nicht mehr für notwendig, Ihnen zu schreiben. Wenn meine Nachrichten ernst genommen worden wären, hätten Sie längst geantwortet. Falls Sie mir direkt antworten möchten – hier ist meine size.de bestellnummer 942794039.
JD Sports Deutschland is a prominent retailer specializing in sports fashion and footwear, catering to a diverse range of customers. The company offers a wide variety of branded athletic apparel, sneakers, and accessories from leading brands in the sports industry. With a focus on delivering the latest trends in sportswear, JD Sports Deutschland serves both casual consumers and dedicated athletes looking for performance-oriented products.
The company's online platform, jdsports.de, provides an accessible shopping experience, allowing customers to browse and purchase their favorite items from the comfort of their homes. JD Sports Deutschland targets a broad demographic, including young adults and fitness enthusiasts, by offering a curated selection of high-quality products that combine style and functionality. Through its commitment to customer satisfaction and a comprehensive product range, JD Sports Deutschland aims to meet the diverse needs of sports and fashion consumers alike.
