So far the service is what they said it…
So far the service is what they said it was and is saving me money.

Arbor is a technology company that offers an app designed to help consumers lower their electricity bills. By connecting users with better electricity rates, Arbor allows customers to save money on their energy costs without any upfront fees or long-term commitments. The service is aimed at American electricity customers looking for more manageable utility expenses, particularly those who may be experiencing high bills due to seasonal fluctuations or energy usage. The app is user-friendly and requires only a few minutes to set up, making it accessible for a wide range of consumers. Arbor emphasizes transparency, with no hidden fees or complex terms, ensuring that users can enjoy continuous savings while maintaining their current utility provider. By leveraging technology to streamline the process of finding competitive electricity rates, Arbor positions itself as a valuable resource for individuals seeking to optimize their energy expenses.
Arbor receives overwhelmingly positive feedback from customers, who frequently praise its ease of use and effective service in finding lower electricity rates. Many reviewers highlight the company's professionalism and prompt responses, noting that Arbor's customer service is exceptional, often likening it to top-tier companies like Amazon.
Consumers appreciate the seamless process and the money-saving benefits, with several mentioning how Arbor helps manage their budgets effectively. However, some critical voices express concerns about transparency, particularly regarding the promised rates and the auto-pilot feature. Despite these complaints, the majority of feedback reflects satisfaction with Arbor's services and the value it provides. Overall, Arbor is viewed as a reliable and beneficial choice for electricity management.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 456 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 29 |
| Sep 24 | 4.6 | 22 |
| Oct 24 | 4.6 | 29 |
| Nov 24 | 4.8 | 17 |
| Dec 24 | 5.0 | 17 |
| Jan 25 | 4.3 | 25 |
| Feb 25 | 4.4 | 25 |
| Mar 25 | 5.0 | 13 |
| Apr 25 | 4.8 | 5 |
| May 25 | 4.8 | 5 |
| Jun 25 | 4.8 | 28 |
| Jul 25 | 4.5 | 8 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 456 most recent reviews.
“ARBOR does a excellent job with helping people save money on their electric bill and finding a service provider with...”
“Now I’m left with a $500 electric bill, no savings, and poor customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.0 out of 5 (good) | 0% | 456 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Arbor is #2 of 5 on overall rating in this group. On website & app, So Energy scores higher (4.4 vs 4.0).
456 reviews of Arbor. Filter by what matters to you.
So far the service is what they said it was and is saving me money.
It was very easy to use them. The services was free. Very convenient. I didn't have to do any work to switch to a cheaper provider. They did all the work for me. I would definitely use them and refer my friends and family to them.
I signed up for this program and I am glad I did. I received an email within minutes. I could decrease the rate that I pay so I approved it and I have a new lower rate. Thanks
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You have shaved off twenty dollars off my bill.
Arbor saved me money from day one, but then kept working on my behalf to save me even more on my next billing cycle.
I would give 0 stars if I could! DO NOT TRUST THIS COMPANY!!! They make you think you're getting a deal but will change your rate without any documentation or your knowledge and your bill will DOUBLE!!! When you reach out to them, they give you the run around and blame CMP. They are CROOKS!!!!
Jess from there customer service team finally responded to me and explained that they are a young company and apologized for the inconvenience I experienced from not getting a timely answer to my important ?s when I found out I only had 3days to cancel my contract with the supplier they referred I appreciate that she explained to me there side and she understood my concern of having a live customer service agent that could answer new clients questions quickly that was my reason for canceling so quickly also the fact that the kwh quote that I got was different from the one that was on the new contract I wish the best for this company and I hope they invest in having a live customer service agent to help out there clients I truly was hoping I found a company that could help me save on my energy cost if they made the necessary changes I would probly consider checking them out again who knows only time will tell how serious this new company is about growing and helping out there clients
Signup was not exactly easy. Website is VERY difficult to navigate, no feedback during the signup process, and the FAQs page doesn't even work. It didn't like my MetEd account number (the online form states 20 characters but MetEd numbers are only 12 which is even what Arbor shows on their own MetEd screenshots). Finally got my account to link and they found me a better rate, but Arbor did NOT find the best rate. Autopilot signed me up for 12 months fixed at .08, but PAPowerSwitch (the official website for PA energy choice customers) found 2 offers at .06 fixed for 3 months. Still going to give Arbor a try for a few months to see how it goes. 1/23/2024 - Response to Arbor Reply: Thanks for your reply about the signup process. Hopefully you can make it a little easier. I will not be posting my account info here. I received your email and will send a copy of my bill via private email. I understand that you found me a lower rate, and like I said that helps, it just surprised me that you didn't find the LOWEST fixed rate, especially when it was on the official Pennsylvania energy site. Seems like your search algorithm still needs some refining.
Arbor is a quality service
I did not trust it. Thought after a month or two you see a spike. Nope, just savings. I am on track to save per year exactly what he estimated savings was. If anyone don't want to save money by doing nothing then you do what you do . 3 months . 60 bucks savings. Not sure about anyone else , but I am not tossing a cent out the window . Thanks Arbor .
Arbor is a technology company that offers an app designed to help consumers lower their electricity bills. By connecting users with better electricity rates, Arbor allows customers to save money on their energy costs without any upfront fees or long-term commitments. The service is aimed at American electricity customers looking for more manageable utility expenses, particularly those who may be experiencing high bills due to seasonal fluctuations or energy usage. The app is user-friendly and requires only a few minutes to set up, making it accessible for a wide range of consumers. Arbor emphasizes transparency, with no hidden fees or complex terms, ensuring that users can enjoy continuous savings while maintaining their current utility provider. By leveraging technology to streamline the process of finding competitive electricity rates, Arbor positions itself as a valuable resource for individuals seeking to optimize their energy expenses.
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