Arbor is a technology company that offers an app designed to help consumers lower their electricity bills. By connecting users with better electricity rates, Arbor allows customers to save money on their energy costs without any upfront fees or long-term commitments. The service is aimed at American electricity customers looking for more manageable utility expenses, particularly those who may be experiencing high bills due to seasonal fluctuations or energy usage. The app is user-friendly and requires only a few minutes to set up, making it accessible for a wide range of consumers. Arbor emphasizes transparency, with no hidden fees or complex terms, ensuring that users can enjoy continuous savings while maintaining their current utility provider. By leveraging technology to streamline the process of finding competitive electricity rates, Arbor positions itself as a valuable resource for individuals seeking to optimize their energy expenses.
Arbor receives overwhelmingly positive feedback from customers, who frequently praise its ease of use and effective service in finding lower electricity rates. Many reviewers highlight the company's professionalism and prompt responses, noting that Arbor's customer service is exceptional, often likening it to top-tier companies like Amazon.
Consumers appreciate the seamless process and the money-saving benefits, with several mentioning how Arbor helps manage their budgets effectively. However, some critical voices express concerns about transparency, particularly regarding the promised rates and the auto-pilot feature. Despite these complaints, the majority of feedback reflects satisfaction with Arbor's services and the value it provides. Overall, Arbor is viewed as a reliable and beneficial choice for electricity management.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 456 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 29 |
| Sep 24 | 4.6 | 22 |
| Oct 24 | 4.6 | 29 |
| Nov 24 | 4.8 | 17 |
| Dec 24 | 5.0 | 17 |
| Jan 25 | 4.3 | 25 |
| Feb 25 | 4.4 | 25 |
| Mar 25 | 5.0 | 13 |
| Apr 25 | 4.8 | 5 |
| May 25 | 4.8 | 5 |
| Jun 25 | 4.8 | 28 |
| Jul 25 | 4.5 | 8 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 456 most recent reviews.
“ARBOR does a excellent job with helping people save money on their electric bill and finding a service provider with...”
“Now I’m left with a $500 electric bill, no savings, and poor customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.0 out of 5 (good) | 0% | 456 |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Arbor is #2 of 5 on overall rating in this group. On website & app, So Energy scores higher (4.4 vs 4.0).
456 reviews of Arbor. Filter by what matters to you.
So far I have had a great experience with this company. It's been exactly as described and no surprises. And our bill has went down since switching to Energy Harbor from AEP. Great customer service as well when I called with questions. Very knowledgeable. I recommend them to my friends and family.
Extremely fast and helpful. I’d highly recommend.
Wish there was a little more communication leading up to switching from one provider to the next just for peace of mind. Over all the savings have been great, this has been a life saver and cut my bills in half. Customer Service has been responsive and very friendly. I would recommend this service to anyone and everyone.
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Everything made it seem very convenient and easy. I felt pampered with the care in detail. The recent mishap with with the current power company was the only problem I had for some reason I couldn't change or get a cheaper price plan. Don't think that was your fault, but still waiting for resolve.
I was excited about a lower rate until I discovered my other company would charge extra for generating Nie I’m very upset I changed & I’m sure I’ll be penalized by new company I’m 77 yrs old & feel I’ve been taken advantage of.
Arbor is one of the best choices I've ever taken, period. They sincerely care about the people and go out of their way to prove that.
Efficient and clear.
They found me a great rate I am very happy I didn’t have to do the work they did all The work for me so I could enjoy a cheaper rate
They got me a cheaper rate and communicated well. Satisfied so far. I’m really looking forward to savings.
Love the lower rate y’all got me.
So far so good. Very easy process. Thank you!
They are more worried about you getting a fair price .
I suppose this could be a good service, however, I didn't find that they got me the "best" rate. They did lower my rate but it wasn't the lowest that I could have gotten on my own and the term was similar to what I could have done myself with the lower rate. They probably don't get paid by all the companies so the choices have to be within the selection that offer them a fee, and not necessarily the best rate for the consumer. The other issue was that they changed one of the addresses on my account, but not the account number and address I signed up for the service. Instead they changed a company on one of my landlord accounts, I wanted the plan changed on my home account and provided that account number and address. I don't know if this is just an automatic service or if someone physically looks at the account information, but either way, not only did I get a better rate picking a company myself, but I also changed the property I wanted changed instead of the one I didn't want sign up for. I gave it a 2 because like I said it could be a good service, but I think they need to contract for commission with more suppliers so that they have more choices for the consumer. They did respond to my question quickly, though they ignored my 2nd email about changing the incorrect address.
I saw an ad for Arbor after receiving my high March bill and thought I’d try them out. They dropped my rate by a third within a day and took me just a couple minutes to sign up. Pretty great!
Hopefully, I'll stop someone from using this service and going through what I just experienced. #1 - they got the service address wrong, #2 - they didn't tell me about the $100 termination fee. I will never go with a Company that requires a term. fee., #3 - they don't publish a phone # (big, big red flag), #4 - they don't return email addresses. #5 - they pulled information (along with old rates) from a long time ago. I'll stop there. How come you have people saying that they received a prompt response. I didn't, even after repeated requests during the day. Not once did you try to solve my problem, not once. In fact, the Electric Company that you placed me with. ENH Electric, didn't even know who you were. They said someone filled out an on-line app. Even your reviews are false. I don't believe any of them.
I made a mistake and assumed I was on the standard eversource rate that prepopulated when I sent them my info. I was wrong for not checking my actual bill. I checked my recent bill and realized my current rate was less expensive than what I gave them. They were so helpful getting me back on my old plan. They were very transparent and I would not hesitate to use them in the future. There were no hidden fees, no locked rates, etc...my experience was positive.
Arbor is a technology company that offers an app designed to help consumers lower their electricity bills. By connecting users with better electricity rates, Arbor allows customers to save money on their energy costs without any upfront fees or long-term commitments. The service is aimed at American electricity customers looking for more manageable utility expenses, particularly those who may be experiencing high bills due to seasonal fluctuations or energy usage. The app is user-friendly and requires only a few minutes to set up, making it accessible for a wide range of consumers. Arbor emphasizes transparency, with no hidden fees or complex terms, ensuring that users can enjoy continuous savings while maintaining their current utility provider. By leveraging technology to streamline the process of finding competitive electricity rates, Arbor positions itself as a valuable resource for individuals seeking to optimize their energy expenses.
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