Great Experience!
They couldn't have made the experience any easier! A few clicks & that is it. Thank you for making my experience transparent, simple & fast!

Arbor is a technology company that offers an app designed to help consumers lower their electricity bills. By connecting users with better electricity rates, Arbor allows customers to save money on their energy costs without any upfront fees or long-term commitments. The service is aimed at American electricity customers looking for more manageable utility expenses, particularly those who may be experiencing high bills due to seasonal fluctuations or energy usage. The app is user-friendly and requires only a few minutes to set up, making it accessible for a wide range of consumers. Arbor emphasizes transparency, with no hidden fees or complex terms, ensuring that users can enjoy continuous savings while maintaining their current utility provider. By leveraging technology to streamline the process of finding competitive electricity rates, Arbor positions itself as a valuable resource for individuals seeking to optimize their energy expenses.
Arbor receives overwhelmingly positive feedback from customers, who frequently praise its ease of use and effective service in finding lower electricity rates. Many reviewers highlight the company's professionalism and prompt responses, noting that Arbor's customer service is exceptional, often likening it to top-tier companies like Amazon.
Consumers appreciate the seamless process and the money-saving benefits, with several mentioning how Arbor helps manage their budgets effectively. However, some critical voices express concerns about transparency, particularly regarding the promised rates and the auto-pilot feature. Despite these complaints, the majority of feedback reflects satisfaction with Arbor's services and the value it provides. Overall, Arbor is viewed as a reliable and beneficial choice for electricity management.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 456 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 29 |
| Sep 24 | 4.6 | 22 |
| Oct 24 | 4.6 | 29 |
| Nov 24 | 4.8 | 17 |
| Dec 24 | 5.0 | 17 |
| Jan 25 | 4.3 | 25 |
| Feb 25 | 4.4 | 25 |
| Mar 25 | 5.0 | 13 |
| Apr 25 | 4.8 | 5 |
| May 25 | 4.8 | 5 |
| Jun 25 | 4.8 | 28 |
| Jul 25 | 4.5 | 8 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 456 most recent reviews.
“ARBOR does a excellent job with helping people save money on their electric bill and finding a service provider with...”
“Now I’m left with a $500 electric bill, no savings, and poor customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.0 out of 5 (good) | 0% | 456 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Arbor is #2 of 5 on overall rating in this group. On website & app, So Energy scores higher (4.4 vs 4.0).
456 reviews of Arbor. Filter by what matters to you.
They couldn't have made the experience any easier! A few clicks & that is it. Thank you for making my experience transparent, simple & fast!
Could not have been an easier process. So simple and fast to sign up and found me a cheaper rate within a week.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I am elderly and on disability so saving is a major factor to me and you have been excellent in finding cheaper rates I am very happy with the results and plan to continue working with you thank you so much !!!!!
They say you can’t eat money but I can eat $161 I would have paid otherwise
The experience was great!! Not only did Abor get me the lowest electricity supplies rate, but they took the time to update me throughout with emails. No calls but prompt useful info...best of all they keep checking on their own to find lower rates even while you are with the lowest, they don't stop. Unbelievable. I'm fully and wholly SOLD with Abor
Took less than 5 minutes to set this up with my account and now I know I'll always be getting the best rate
I’m very impressed with the service Arbor provides and for free! Everyone shoud go to joinarbor.com and see how much they can save on their electric bill; arbor does all the work, just enter your information and they will do the rest. Thanks to arbor for providing such a great service!
Too bad AEP won't adjust their rates to match the savings. Even tho AEP still extorts money from you by charging all sorts of OTHER fees, Arbor does reduce your bill significantly. Every dollar saved is another dollar that I can use to feed my family.
I know there is more competition for my business than ever but I have never been treated with this amount of respect by any other company. What am I talking about? I got an email from Arbor showing me how much money I had already saved by switching to them! And that's what this is all about right?
Easy. Useful. Not gimmicky.
I thought that this was some sort of scam...too good to be true. But I looked into it and it is legit. And when I reached out with a question, I got a reply fairly quickly. Looking forward to savings. I was paying way too much with the previous provider.
Contacting Arbor was a great decision. They were able to find me a rate nearly 6 cents/kwh less than I have been paying. With my home using an average of 1,000 kWh/ month… my savings will be about $700/year! Not only that; my old electric supplier hit me with an ETF; (early termination fee). I sent a copy of this to Arbor and in under 24 hours they reimbursed me. I am 100% pleased.
right now it's 3 which to me is neutral, I don't think it's fair to give a review after just signing up 3 days ago so after I've used it for a while I'll come back and leave a more accurate and inclusive review but if everything is as advertised it should be five stars
I saw an ad on Instagram about Arbor and decided to do a bit of research and decided to proceed. I currently have PECO and the price always seemed a bit high to me! Arbor was able to find me a lower energy rate and am hoping for my first full month, I see a lower electric bill!
Easy to find the best deal
Arbor is a technology company that offers an app designed to help consumers lower their electricity bills. By connecting users with better electricity rates, Arbor allows customers to save money on their energy costs without any upfront fees or long-term commitments. The service is aimed at American electricity customers looking for more manageable utility expenses, particularly those who may be experiencing high bills due to seasonal fluctuations or energy usage. The app is user-friendly and requires only a few minutes to set up, making it accessible for a wide range of consumers. Arbor emphasizes transparency, with no hidden fees or complex terms, ensuring that users can enjoy continuous savings while maintaining their current utility provider. By leveraging technology to streamline the process of finding competitive electricity rates, Arbor positions itself as a valuable resource for individuals seeking to optimize their energy expenses.
This profile hasn't been claimed by the business owner.