Streamlined and easy process was the…
Streamlined and easy process was the best experience.

Arbor is a technology company that offers an app designed to help consumers lower their electricity bills. By connecting users with better electricity rates, Arbor allows customers to save money on their energy costs without any upfront fees or long-term commitments. The service is aimed at American electricity customers looking for more manageable utility expenses, particularly those who may be experiencing high bills due to seasonal fluctuations or energy usage. The app is user-friendly and requires only a few minutes to set up, making it accessible for a wide range of consumers. Arbor emphasizes transparency, with no hidden fees or complex terms, ensuring that users can enjoy continuous savings while maintaining their current utility provider. By leveraging technology to streamline the process of finding competitive electricity rates, Arbor positions itself as a valuable resource for individuals seeking to optimize their energy expenses.
Arbor receives overwhelmingly positive feedback from customers, who frequently praise its ease of use and effective service in finding lower electricity rates. Many reviewers highlight the company's professionalism and prompt responses, noting that Arbor's customer service is exceptional, often likening it to top-tier companies like Amazon.
Consumers appreciate the seamless process and the money-saving benefits, with several mentioning how Arbor helps manage their budgets effectively. However, some critical voices express concerns about transparency, particularly regarding the promised rates and the auto-pilot feature. Despite these complaints, the majority of feedback reflects satisfaction with Arbor's services and the value it provides. Overall, Arbor is viewed as a reliable and beneficial choice for electricity management.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 456 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 29 |
| Sep 24 | 4.6 | 22 |
| Oct 24 | 4.6 | 29 |
| Nov 24 | 4.8 | 17 |
| Dec 24 | 5.0 | 17 |
| Jan 25 | 4.3 | 25 |
| Feb 25 | 4.4 | 25 |
| Mar 25 | 5.0 | 13 |
| Apr 25 | 4.8 | 5 |
| May 25 | 4.8 | 5 |
| Jun 25 | 4.8 | 28 |
| Jul 25 | 4.5 | 8 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 456 most recent reviews.
“ARBOR does a excellent job with helping people save money on their electric bill and finding a service provider with...”
“Now I’m left with a $500 electric bill, no savings, and poor customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.0 out of 5 (good) | 0% | 456 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Arbor is #2 of 5 on overall rating in this group. On website & app, So Energy scores higher (4.4 vs 4.0).
456 reviews of Arbor. Filter by what matters to you.
Streamlined and easy process was the best experience.
I thought it was a hoax, but the savings say differently.
Arbor is amazing! It’s real, it’s saved me so much money already! Make the switch folks, I promise you!!
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Very smooth straightforward experience
The discounted rate that I got was indeed the lowest when compared to other providers. The extra time gained as a result of my not having scour the internet to was a plus. Registration was very easy and the Arbor website is userfriendly.
The Arbor interface is very intuitive and easy to navigate. Sign up was a breeze. Within a few days they automatically found and signed us up for a better rate.
Arbor saved me money. Anytime that happens, that's good in my book!
I'm very happy with my experience with Arbor. My monrhly rate has dropped! Thank you Arbor! Susan Caldwell
Talk about a no brainer. I signed up, they matched me with a lower price power provider, and they did the rest. AUTOPILOT ACTIVATED!
I joined Arbor today but then found a lower rate on my own and tried to cancel my enrollment. **There is no live person to speak with and everything is done by email. The chat support is only a bot.** They “aim” to reply to email requests within 24 hours. I turned off the autopilot, so they can’t automatically enroll me. My advice to new or perspective customers is not to enable this option and give them automatic access to your electricity account. My advice to Arbor is to put an option on the dashboard to cancel the service so customers can unenroll on their own. Have an email cancellation confirmation set up after the request has been received and/or processed. Please remind customers that they can turn the autopilot enrollment off on their account dashboards in the automated emails that you keep sending. That was not clearly mentioned. Not being able to talk to a live person is extremely frustrating and makes the company feel less legitimate. I just got an email that submitting multiple requests will delay a response, so don’t do that. Arbor, when you don’t have a customer representative to speak with, people will keep sending you messages out of frustration and concern about being ignored.
I signed up for Arbor, Im in Massachusetts and our town just ended a term deal with National Grid resulting in a three fold increase in our electric bill. They have 'reserved" me a price of .11/kw from my .16/kw....will see how long it takes to be in effect. I will update my review as necessary. Just wish you could "verify" your review online and not just through a cellphone. Make life easier for those of us not glued to our phones. *********************UPDATE 4/29/2024********************* My rate of .11/ kw was confirmed, and will commence with the coming months billing cycle. Very pleased, Arbor lowered my rate from .17. That is a 35% immediate savings per kw. In times like these where Massachusetts electric bills are unprecendently high, its a welcome reduction. From NEVER SOLAR NATION! KEEP THE ELECTRIC FOR NEEDS, GAS FOR TRANSPORTATION AND BATHROOMS ONE PER NATURAL GENDER.
Prompt helpful service I don't have a customer ID
With a little few Words They're the Best Thank You Very Much
Quick responses to my questions. Has been finding me cheaper electric rates for about a year. Highly recommend this service.
Electric bill has gone down almost $50 because of the lower kw rate we got by going through Arbor. Thank you so much!
arbor does all the work you dont have to do any leg work. and the process is lightning fast thanks arbor.
Saved $30 my first month!
Arbor is a technology company that offers an app designed to help consumers lower their electricity bills. By connecting users with better electricity rates, Arbor allows customers to save money on their energy costs without any upfront fees or long-term commitments. The service is aimed at American electricity customers looking for more manageable utility expenses, particularly those who may be experiencing high bills due to seasonal fluctuations or energy usage. The app is user-friendly and requires only a few minutes to set up, making it accessible for a wide range of consumers. Arbor emphasizes transparency, with no hidden fees or complex terms, ensuring that users can enjoy continuous savings while maintaining their current utility provider. By leveraging technology to streamline the process of finding competitive electricity rates, Arbor positions itself as a valuable resource for individuals seeking to optimize their energy expenses.
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