Very convenient and quick to save me…
Very convenient and quick to save me some costs on electronic bills

Arbor is a technology company that offers an app designed to help consumers lower their electricity bills. By connecting users with better electricity rates, Arbor allows customers to save money on their energy costs without any upfront fees or long-term commitments. The service is aimed at American electricity customers looking for more manageable utility expenses, particularly those who may be experiencing high bills due to seasonal fluctuations or energy usage. The app is user-friendly and requires only a few minutes to set up, making it accessible for a wide range of consumers. Arbor emphasizes transparency, with no hidden fees or complex terms, ensuring that users can enjoy continuous savings while maintaining their current utility provider. By leveraging technology to streamline the process of finding competitive electricity rates, Arbor positions itself as a valuable resource for individuals seeking to optimize their energy expenses.
Arbor receives overwhelmingly positive feedback from customers, who frequently praise its ease of use and effective service in finding lower electricity rates. Many reviewers highlight the company's professionalism and prompt responses, noting that Arbor's customer service is exceptional, often likening it to top-tier companies like Amazon.
Consumers appreciate the seamless process and the money-saving benefits, with several mentioning how Arbor helps manage their budgets effectively. However, some critical voices express concerns about transparency, particularly regarding the promised rates and the auto-pilot feature. Despite these complaints, the majority of feedback reflects satisfaction with Arbor's services and the value it provides. Overall, Arbor is viewed as a reliable and beneficial choice for electricity management.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 456 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 29 |
| Sep 24 | 4.6 | 22 |
| Oct 24 | 4.6 | 29 |
| Nov 24 | 4.8 | 17 |
| Dec 24 | 5.0 | 17 |
| Jan 25 | 4.3 | 25 |
| Feb 25 | 4.4 | 25 |
| Mar 25 | 5.0 | 13 |
| Apr 25 | 4.8 | 5 |
| May 25 | 4.8 | 5 |
| Jun 25 | 4.8 | 28 |
| Jul 25 | 4.5 | 8 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 456 most recent reviews.
“ARBOR does a excellent job with helping people save money on their electric bill and finding a service provider with...”
“Now I’m left with a $500 electric bill, no savings, and poor customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.0 out of 5 (good) | 0% | 456 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Arbor is #2 of 5 on overall rating in this group. On website & app, So Energy scores higher (4.4 vs 4.0).
456 reviews of Arbor. Filter by what matters to you.
Very convenient and quick to save me some costs on electronic bills
Arbor claimed they could save me money on my electric bill, and they did. Their site is easy to use and they made switching suppliers effortless. I'm happy with my decision!
Arbor got me a new rate and signed me up without me doing anything. However, the new rate came with a base fee that made my unit price higher. I contacted the support team regarding this situation. They helped to clarify where this base fee came from and realized that the new fee was actually not a better one for me. They gave me a reimbursement right away and promised to get me back to my old rate until they find a better rate. Good problem-solving and no-nonsense customer support!
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Thou I haven't got the decreased rate yet, i can say that I got all the docs from their partner company and expect the tariff decreasing soon. Was a bit sceptical about it, but will enjoy almost 30% off my current bill.
It is great so far, saving me so much on my electric bill every month! Thank you Arbor!
I received an email addressed to my name saying Join Arbor. It claimed Arbor searches all utility offerings available in my area and will always show the lowest rate available ... and will save me the time to personally search for the best rates each year. So I decided to try it. I opened an account. To open an acct you must first LINK your utility but on the website I made sure to turn off their autopilot feature ... which they push to keep active. Autopilot allows Arbor to auto-switch your generator when they want, without required approval first. So I set up manual switching with advance notice required. Once I signed up and LINKED my main utility PECO, they immediately sent me a rate that was cheaper than PECO but higher than the rate I was paying. Since my acct was linked, they knew my cheaper rate by another generation company, but hoped I would be fooled. Arbor compares to the PECO rate but not the lowest rate ... as they claim. There were 20 companies offering cheaper rates than PECO and I was already getting a cheaper rate. Another RED FLAG, when you sign into your Arbor account, there is no address or cust service number listed and there is no option to close your account. Everything must be done by email. This may not be a total scam. But it is close to it.
Saved me a bundle - cut my rate in half ! They also keep an eye out for better deals.
I joined Arbor and they’ve been really helpful in finding me a provider that offers a lower rate than I currently do. The first try didn’t work but they assure me they’re working on getting it done.
Made the switch to try Arbor. Was skeptical at first but decided to give it a try. They immediately found a new electric supplier and lowered my electric rate. My old supplier charged me an Early Termination Fee of $199 and all I had to do was send Arbor my bill and they reimbursed me, no questions asked.
Have yet to fully explore but Arbor has already saved me money 🙂
I appreciate that you reach out often to let me know my savings. Also to see if everything is going ok.
Arbor Team They are very professional and patient. They helped me a lot with my utility bill. Definitely would recommend.
In close to a year with Arbor I have found them to be an organization that stands by their customer pledges, an all-too-rare phenomenon in today’s marketplace. They strive assiduously to guarantee their customers the lowest energy prices available and, once they have provided that, they go even further. Given the uncertainties in the economy they provide further protection for their customers by promising to reimburse them for any penalties that they might confront if they have to break a prior arrangement to take advantage of a new low-price opportunity. I can only say that I wish that all companies I dealt with comported themselves with such devotion to the well-being of their customers.
I really enjoyed how simple Arbor made it to find and secure lower rates for my electric bill, the fact that while there is an 11-month contract we can choose to withdraw at any time, and how promptly we were able to see the changes to the cost.
I saved on my power supply and had to do next to nothing for it. Every bit counts, especially during these colder months. Awesome service that saves time and money!
The success of Colony East is because of Ed Conn’s expertise and knowledge and his ability to deal with residents . I have been here for 10 yrs and have never had an issue that wasn’t handled in a timely manner. I would recommend this place and I have to friends looking for a well run and safe place to live. Joe DeLorenzo
Just sign up and they do all the work for you and you reap the savings.
Arbor is a technology company that offers an app designed to help consumers lower their electricity bills. By connecting users with better electricity rates, Arbor allows customers to save money on their energy costs without any upfront fees or long-term commitments. The service is aimed at American electricity customers looking for more manageable utility expenses, particularly those who may be experiencing high bills due to seasonal fluctuations or energy usage. The app is user-friendly and requires only a few minutes to set up, making it accessible for a wide range of consumers. Arbor emphasizes transparency, with no hidden fees or complex terms, ensuring that users can enjoy continuous savings while maintaining their current utility provider. By leveraging technology to streamline the process of finding competitive electricity rates, Arbor positions itself as a valuable resource for individuals seeking to optimize their energy expenses.
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