Was very easy to switch over to you…
Was very easy to switch over to you plus I am saving some money

Arbor is a technology company that offers an app designed to help consumers lower their electricity bills. By connecting users with better electricity rates, Arbor allows customers to save money on their energy costs without any upfront fees or long-term commitments. The service is aimed at American electricity customers looking for more manageable utility expenses, particularly those who may be experiencing high bills due to seasonal fluctuations or energy usage. The app is user-friendly and requires only a few minutes to set up, making it accessible for a wide range of consumers. Arbor emphasizes transparency, with no hidden fees or complex terms, ensuring that users can enjoy continuous savings while maintaining their current utility provider. By leveraging technology to streamline the process of finding competitive electricity rates, Arbor positions itself as a valuable resource for individuals seeking to optimize their energy expenses.
Arbor receives overwhelmingly positive feedback from customers, who frequently praise its ease of use and effective service in finding lower electricity rates. Many reviewers highlight the company's professionalism and prompt responses, noting that Arbor's customer service is exceptional, often likening it to top-tier companies like Amazon.
Consumers appreciate the seamless process and the money-saving benefits, with several mentioning how Arbor helps manage their budgets effectively. However, some critical voices express concerns about transparency, particularly regarding the promised rates and the auto-pilot feature. Despite these complaints, the majority of feedback reflects satisfaction with Arbor's services and the value it provides. Overall, Arbor is viewed as a reliable and beneficial choice for electricity management.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 456 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 29 |
| Sep 24 | 4.6 | 22 |
| Oct 24 | 4.6 | 29 |
| Nov 24 | 4.8 | 17 |
| Dec 24 | 5.0 | 17 |
| Jan 25 | 4.3 | 25 |
| Feb 25 | 4.4 | 25 |
| Mar 25 | 5.0 | 13 |
| Apr 25 | 4.8 | 5 |
| May 25 | 4.8 | 5 |
| Jun 25 | 4.8 | 28 |
| Jul 25 | 4.5 | 8 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 456 most recent reviews.
“ARBOR does a excellent job with helping people save money on their electric bill and finding a service provider with...”
“Now I’m left with a $500 electric bill, no savings, and poor customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.0 out of 5 (good) | 0% | 456 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Arbor is #2 of 5 on overall rating in this group. On website & app, So Energy scores higher (4.4 vs 4.0).
456 reviews of Arbor. Filter by what matters to you.
Was very easy to switch over to you plus I am saving some money
They promptly found me a rate that is 2 cents/kilowatt hour less than my previous rate. Fabulous!!!
Very quick in finding a program in my area
Spent time with input on the ChatBot yet received no offers or phone calls although 5 spam messages in 24 hours. Meh. Electric company set me up with a plan and offers the same service. Blocked the emails. Edited my review to 2 stars as No One reached out until 9 am est today which is Thursday. Got an early morning phone call where the rep started explaining Arbor to me and I had to stop.them from speaking as I chose a provider thru my electric company. Arguing here even by the response and I gave them 3 stars initially so.what is the purpose now? Baffling company and process.
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He told me I did not know what to expect when I first contacted Arbor. Everyone I spoke with was very pleasant, very responsive, and the lady I spoke to was generally concerned. I couldn’t find my original bill and they were incredibly helpful helping me take it out in discover it. A great company.
Absolutely amazing experience! 🌟 Thank you for the lightning-fast service and outstanding customer support. I initially thought this would be a huge hassle, but your team made it effortless. You've truly turned me into a lifelong customer! Your employees are incredibly friendly, and the quality of service is top-notch. I’m so grateful for how you save me money and support me when I need it most. I can’t express how happy I am with this company right now—it's beyond words! Thank you again for everything. You’ve absolutely won me over for life! Keep up the fantastic work!
This is the best decision I ever made concerning my electric. I bought Solar panels thinking that would save me money. My bill quadrupled. I joined arbor and each month I have continued to pay less and less. You won't regret signing up.
Arbor is super easy to sign up, link your Utility Provider, and best of all it’s completely free and they will notify you if there are better prices for utilities in your area, or if you currently are getting the best possible price.
What is important to know, I’ve only been an Arbor client less than a week. So to date, my experience has been quite good. Let’s review again in 3 months.
They made the process easy by doing all the work.
I signed up for this free service a month ago, and it's already saved us money. Signing up was really a no brainer!
This is the greatest thing ever. It doesn't cost me a thing. And it automatically adjusts my energy to whatever is the cheapest price.
They understand me and help with ur bill
Arbor is very easy to use and within a few minutes they confirmed I was getting the best rate for my electricity. It gave me peace of mind knowing I'm not over-paying.
Best rates, take out the guess work. Very friendly service
I LOVE this company! I no longer need to worry about supplier rates increasing and my bill skyrocketing because of it… now with Arbor, they do all the monitoring for me and I have peace of mind when I receive my monthly electric bills. Thank you Arbor!!
Your ads on Facebook indicated that Your company offer an incentive for new clients. But open engaging with you and inquiring of the incentive, the company is denying such incentive. Is that how you conduct your business?.
Arbor is a technology company that offers an app designed to help consumers lower their electricity bills. By connecting users with better electricity rates, Arbor allows customers to save money on their energy costs without any upfront fees or long-term commitments. The service is aimed at American electricity customers looking for more manageable utility expenses, particularly those who may be experiencing high bills due to seasonal fluctuations or energy usage. The app is user-friendly and requires only a few minutes to set up, making it accessible for a wide range of consumers. Arbor emphasizes transparency, with no hidden fees or complex terms, ensuring that users can enjoy continuous savings while maintaining their current utility provider. By leveraging technology to streamline the process of finding competitive electricity rates, Arbor positions itself as a valuable resource for individuals seeking to optimize their energy expenses.
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