Kave Home is an international online retailer specializing in furniture and home decor products. The company offers a diverse range of items designed to enhance living spaces, including sofas, tables, lighting, and decorative accessories. With a commitment to quality and contemporary design, Kave Home caters to customers looking for stylish and functional solutions for their homes. Targeting a global market, Kave Home services various countries, including Australia, Belgium, France, and the United Kingdom, among others. Customers can explore a wide selection of products through the company’s user-friendly website, kavehome.com, which provides comprehensive information on the available items and delivery options. Kave Home aims to meet the needs of individuals and families seeking to create personalized and inviting environments in their living spaces.
Kave Home receives a mix of reviews, reflecting both positive experiences and significant frustrations. Many customers praise the quality of the products, noting that items like the Esstisch Nahala and Pouf Neom arrive promptly and meet expectations.
Additionally, some reviewers highlight the excellent customer support and hassle-free return process, which enhances their shopping experience. However, a substantial number of complaints focus on unreliable delivery times, with several customers reporting delays of weeks or even months. Issues with customer service responsiveness and difficulties in obtaining refunds further contribute to dissatisfaction. While the product quality is generally well-regarded, the service shortcomings overshadow the positives for many. Overall, Kave Home's reputation is mixed, with a notable portion of consumers expressing disappointment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.3 | 1,000 | 100% | -0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 2.6 | 150 |
| Jan 25 | 2.9 | 248 |
| Feb 25 | 3.8 | 187 |
| Mar 25 | 4.2 | 158 |
| Apr 25 | 3.6 | 118 |
| May 25 | 3.7 | 79 |
| Jun 25 | 2.6 | 34 |
| Jul 25 | 2.1 | 26 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“o site é bastante intuitivo”
“Made a big purchase and got a tracking link in spanish which does not include any tracking info”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Furniture.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.3 out of 5 (fair) | 100 out of 100 | 2.6 out of 5 (poor) | 2.4 out of 5 (poor) | 3.6 out of 5 (good) | +35% | 1,000 |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | 3.2 out of 5 (fair) | 3.3 out of 5 (fair) | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | 4.7 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 3.4 out of 5 (fair) | 3.2 out of 5 (fair) | — | 1,000 |
Bottom line: Kave Home is #4 of 5 on overall rating in this group. On website & app, Milani Home scores higher (4.7 vs 3.6).
500 reviews of Kave Home . Filter by what matters to you.
No puc dir prou coses bones sobre Kave Martorell i el seu equip. Des del moment en què vaig entrar a la seva encantadora botiga, em van rebre amb calidesa i entusiasme. El personal va ser atent i va oferir consells experts.
very nice homepage liked the different search rubric and select what i wanted fast
Recently got a ceramic table from Kave Home. Customer service was super responsive, Anano has been very nice and quick on every concern I had. Delivery was arranged by Dachser and everything went pretty smooth, I only had to contact them because they got the wrong address from Kave but managed to solve it pretty quickly. Quality of the table is super high, I would definitely recommend this website to friends.
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Polarized pattern: few middle ratings. 65% of recent reviews are 4–5★ and 30% are 1–2★.
Compro un sofá por la web el 1 de diciembre. Fecha estimada de entrega segunda semana de enero. El último día de esa semana (sábado) recibo un correo informándome que tengo que esperar otro mes más. Espero y nuevamente no llega. Ya estamos a mediados de febrero. Finalmente cancelo el pedido porque ya no me creo nada de todas las excusas que me cuentan las diferentes personas con las que hablo y cuál es mi sorpresa cuando no recibo la devolución íntegra del importe. Todavía no sé cuál es el motivo pero mañana mismo denunciaré en Consumo. Me siento estafado
Después de un pedido de una cama y dos cómodas en Noviembre, la empresa que vino a montar cada mueble un día diferente (con el consiguiente esfuerzo de tener que estar en casa en 3 ocasiones distintas), una de las 3 veces los tornillos de una cómoda no estaban. Los chicos muy amables se disculpan y nos dicen que lo reportan. Las semanas pasan y nadie nos contacta. Vamos a la tienda en varias ocasiones distintas y nos dicen que no hay ninguna incidencia al respecto. Yo entiendo que si un cliente acude a la tienda e indica el problema les debería permitir reportar el problema inmediatamente. Pues costó 4 visitas a la tienda para que se abriese la incidencia y ahora ya son casi 2 semanas (en teoría en manos de la empresa de montaje) y sin noticias. A este punto el pago se hizo a mediados de Noviembre. Absolutamente inaceptable.
Merci pour les precieux conseils de Gaetan et Severine pour l'achat d'un lit à la boutique de Metz :)
Producto de alta calidad, atendido en tienda por equipo muy profesional y servicial que me ha ayudado en todo momento con información valiosa para mi compra.
Buena atención y relación calidad, diseño y precio es más que aceptable.
Aggiornamento: il servizio clienti ha risolto il tutto un plauso soprattutto alla Sig.ra Francesca per il supporto dato. Come per i precedenti acquisti ottimo prodotto. Purtroppo mi devo accodare alle recensioni negative ed è un peccato perchè i prodotti sono (almeno quelli che ho già acquistato tramite loro concessionari) decisamente carini. Brevemente la mia esperienza: ordine effettuato sul sito Kave Home (prima e non so se ultima) il 6/2 tramite spedizione Home Plus (unica opzione gratuita in fase di ordine), consegna in 5/6 settimane. 21 febbraio: di punto in bianco arriva una mail con stato dell' ordine "consegnato", ma cosi non è, infatti non è arrivato nulla. Controllo la tracciabilità (assolutamente ingestibile e inaffidabile oltrechè non reale), e qua viene il bello. Se verifico dal cellulare tramite l' account personale l' ordine risulta consegnato il 28/2 (ma siamo al 21...). Se verifico dal loro link risulta consegnato ma se apro la tracciabilità è in consegna tra 2/3 settimane. Se verifico dal computer tramite l' account personale risulta consegnato ma se apro la tracciabilità risulta "in attesa di ritiro del vettore". Mando una mail di segnalazione per evidenziare che non è arrivato niente (stendiamo un velo pietoso sulle risposte automatizzate, prive di logica) e vedremo che succede....ancora nessuna risposta reale. Per Kave Home (se legge): ordine IT25060553 - siamo nel 2025, da anni ormai tutti compriamo di tutto on line (dalle automobili, alle vacanze, ai portachiavi), è assurdo che gestiate le consegne in questo modo, gli inconvenienti capitano e si risolvono e penso/spero sarà cosi anche in questa circostanza ma oggi tracciabilità e assistenza clienti devono essere puntuali, precise e chiare e non inaffidabili, incomprensibili e farraginose. Naturalmente la recensione sarà modificata in seguito agli sviluppi ma è l' unico mezzo che abbiamo per segnalarvi il modus operandi pazzesco che attuate e a parte questo è un vero peccato. Cordialmente, in attesa di capire che succederà....
Todo muy bien
Das ich ein Passwort anlegen muss nervt.
Produit de très bon goût et de belle qualité. Livraison rapide et fiable
I’ve been trying to return an order and it’s been two months that they’re telling me that the delivery company will call me to pick it up and no one has contacted me still to this day. Not only I don’t have space to keep these two big boxes but also I need my money back. Terrible, I really don’t understand how come it can take this much time. I don’t really know what to do anymore !!!!!!
La atención recibida en kave home Granada y en especial la amabilidad por parte de Aida que nos ha facilitado con todo detalle información de los sofás de la marca y todo el proceso de venta.
Kave Home is an international online retailer specializing in furniture and home decor products. The company offers a diverse range of items designed to enhance living spaces, including sofas, tables, lighting, and decorative accessories. With a commitment to quality and contemporary design, Kave Home caters to customers looking for stylish and functional solutions for their homes. Targeting a global market, Kave Home services various countries, including Australia, Belgium, France, and the United Kingdom, among others. Customers can explore a wide selection of products through the company’s user-friendly website, kavehome.com, which provides comprehensive information on the available items and delivery options. Kave Home aims to meet the needs of individuals and families seeking to create personalized and inviting environments in their living spaces.
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