It’s been a great experience for the…
It’s been a great experience for the last few years. The team is responsive, scheduling is easy, and everything has been handled with professionalism and care. Highly recommend!

LifeStance Health is a healthcare company that focuses on providing mental health services to individuals seeking support and treatment. The company offers a range of services including therapy, psychiatry, and medication management, catering to various mental health needs. LifeStance Health operates through a network of licensed professionals, ensuring that clients receive tailored care based on their unique circumstances. The primary customers of LifeStance Health include individuals of all ages who are looking for mental health support, as well as families seeking comprehensive care for their loved ones. With a commitment to accessible mental health resources, the company utilizes both in-person and telehealth services, making it convenient for clients to connect with qualified professionals. Through its platform, LifeStance Health aims to improve the overall well-being of its clients by providing effective treatment options and a supportive environment.
LifeStance Health receives a mix of feedback from its clients, with many praising the quality of therapists and the overall care provided. Reviewers frequently highlight the professionalism and relatability of their therapists, noting positive experiences that contribute to their mental well-being.
Customers appreciate the ease of booking appointments and the supportive staff, with many expressing gratitude for finding the right therapist. However, there are significant complaints regarding appointment management and billing issues. Several consumers report frustrations with missed telehealth links, unresponsive customer service, and unexpected charges that lead to confusion and dissatisfaction. The inconsistency in handling appointments and billing disputes detracts from the otherwise positive experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 1,000 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.8 | 48 |
| Oct 24 | 4.0 | 83 |
| Nov 24 | 3.8 | 54 |
| Dec 24 | 4.1 | 66 |
| Jan 25 | 4.1 | 82 |
| Feb 25 | 4.2 | 64 |
| Mar 25 | 4.1 | 92 |
| Apr 25 | 3.7 | 51 |
| May 25 | 3.8 | 63 |
| Jun 25 | 4.2 | 78 |
| Jul 25 | 4.1 | 74 |
| Aug 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“My therapist is so cool and relatable and my psychiatrist is very consistent and knowledgeable”
“I spoke with someone who told me that my appt was canceled for Tues, July 29th at 11:30 and it must have been the bil...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.7 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 1.4 out of 5 (poor) | 3.0 out of 5 (fair) | +3% | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | 4.6 out of 5 (good) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 10 |
Bottom line: LifeStance Health is #5 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 3.0).
500 reviews of LifeStance Health. Filter by what matters to you.
It’s been a great experience for the last few years. The team is responsive, scheduling is easy, and everything has been handled with professionalism and care. Highly recommend!
Always a great experience with Dr. Kevin Whitlock. Highly recommend him,
JUST STARTED ..... , BUT , I FEEL COMFORTABLE .....
I met with Brian Howard today and we had a great counseling session. I feel better now. Brian listens and offers alternatives for me that have always worked for me in the past.
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Dr. Islam has always been very patient and kind. Very caring and puts the patient's needs first. I have always been very comfortable with her
I feel we were scammed. I booked the appointment, making it clear I needed an evaluation for my daughter, not a therapist as she already has one she’s comfortable with. A telehealth appointment was made for a week later and at the beginning of the session, after the therapist spent AT LEAST 10 minutes putting us on mute as she worked on her technical issue, I repeated what was needed, and stressed that we don’t need a therapist, we need an evaluation. After a few minutes on useless conversation where the therapist pushed a career choice that my daughter expressed no interest in but therapist repeatedly pushed it anyway, I guess hoping for a different response, I left the room for what I thought was the evaluation. At the end of the session, she made arrangements with my daughter, not me, to meet again the following week. If I hadn’t asked my daughter, I would not have known and been billed another charge when we didn’t show up. No evaluation was done, she treated this as a therapy session, and not even a good one. I’m not sure how I could have been more clear about what was needed but we spent nearly $400 out of pocket and not only do not have an evaluation but have lost time finding someone who can do one. I’m not sure if this company is just incompetent or unethical but it certainly is not one I would ever return to or recommend. Oh, and they just tried to bill me an additional $335, on top of the nearly $400 I already paid.
Brett Liefson, PMHNP has been my provider for many years now. He works with my husband and son as well. I love having him as our provider for our whole family because he can connect the dots between all of us and can really dial in on what is needed. He is very knowledgeable and not a pill pusher. His goal is to have you not take meds if possible but also really listens to what is being said. He is extremely knowledgeable and stays up to date with the latest and greatest.
I’m so grateful for Dr Babalola, she is very informative and kind. I’m also grateful for Megahn, perfect fit and also informative and kind….
LifeStance made a billing error two years ago and still hasn't fixed the issue. Instead of fixing the issue they have been trying to bill me $500 instead of the right insurance company
I was skeptical when I first contacted them and almost didn’t utilize their services because of the inadequacies of the person answering the one and the wrong information on their website. Thankfully, the therapist (Lamika) I was interested in called me. I decided to schedule with her, I have no regrets! I seen her for about six months, she’s great. She pushes you to see the good and gives you real life strategies to face and cope with life’s uncertainties. I highly recommend Lamika and won’t hesitate to seek her services if ever needed again.
I love the clear and constant communication and the punctuality in the appointments
My psych PA has been amazing. She’s always there when I need her. She carefully listens to how my situation is going and how therapy is going. Anytime I have to send her a message. She’s pretty responsive.
Tuesday was my first appointment at HealthStance and my first appointment with Elizabeth 'Liz' Moore. I found her very attentive and she let me do a lot of the talking with her suggestions as what might help which I appreciated as other Pych NP's I've seen (with the exception of one) made me feel like they just wanted to up my meds, add different meds, stopped some meds, etc. No real conversations about why I was feeling the way I felt. So far, so good! Praying we are a good fit for each other.
5 stars LifeStance Health has truly changed my life. Dr. Carol Lynn Craig and Therapist Veris Hawkins-Smith have been an incredible support system, and their care has made a tremendous difference in my health and well-being. I also want to thank the entire staff—their compassion and dedication have been deeply impactful. I highly recommend LifeStance and their amazing team.
Excellent experience. Easy to book, easy to use online platform. Excellent therapist and medication management. Great referrals to outside agencies when needed.
I have been a client of LifeStance since Feb 2024. All of the scheduling staff has been kind, patient and friendly. Wait times when calling in are minimal. My therapist, Anne O’Donnell, has gotten to know me, so when we have a visit she knows who each family member is that I am talking about. She has shared many book titles with me, and I’ve learned so much. This week, I needed an extra appointment following a hard weekend. I reached out to her via the portal and was able to see her Tuesday. The flexibility of virtual visits, and not having to go in person, has made this the best therapy experience in my 46 years.
Kimberly Grider is AMAZING!! She is the first psych specialist I’ve had that actually listens to me completely. While I had past psych providers that helped me, none have been as wonderful as Kimberly! She is kind, patient, understanding, and very knowledgeable. I like that she gives me some decision-making power without making it seem like she doesn’t care. I can tell she truly cares about my well-being.
Very professional and considerate and caring
Was kicked off and I was told I was the next person. When I got back online first I was told one person was ahead of me then I was told two people were ahead of me. When I finally got to talk to a nurse practitioner which I was lead to believe that it would be a psychiatrist that I would talk to which is what I wanted. None of my concerns were listened to and I have severe anxiety and panic attacks. It wasn't listened to and she just gave me a prescription for 25 milligrams of Zoloft, and nothing else. It's 930 at night and she never called it in. I felt unheard and that I was just a bother to her.
LifeStance Health is a healthcare company that focuses on providing mental health services to individuals seeking support and treatment. The company offers a range of services including therapy, psychiatry, and medication management, catering to various mental health needs. LifeStance Health operates through a network of licensed professionals, ensuring that clients receive tailored care based on their unique circumstances. The primary customers of LifeStance Health include individuals of all ages who are looking for mental health support, as well as families seeking comprehensive care for their loved ones. With a commitment to accessible mental health resources, the company utilizes both in-person and telehealth services, making it convenient for clients to connect with qualified professionals. Through its platform, LifeStance Health aims to improve the overall well-being of its clients by providing effective treatment options and a supportive environment.
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