LifeStance Health is a healthcare company that focuses on providing mental health services to individuals seeking support and treatment. The company offers a range of services including therapy, psychiatry, and medication management, catering to various mental health needs. LifeStance Health operates through a network of licensed professionals, ensuring that clients receive tailored care based on their unique circumstances. The primary customers of LifeStance Health include individuals of all ages who are looking for mental health support, as well as families seeking comprehensive care for their loved ones. With a commitment to accessible mental health resources, the company utilizes both in-person and telehealth services, making it convenient for clients to connect with qualified professionals. Through its platform, LifeStance Health aims to improve the overall well-being of its clients by providing effective treatment options and a supportive environment.
LifeStance Health receives a mix of feedback from its clients, with many praising the quality of therapists and the overall care provided. Reviewers frequently highlight the professionalism and relatability of their therapists, noting positive experiences that contribute to their mental well-being.
Customers appreciate the ease of booking appointments and the supportive staff, with many expressing gratitude for finding the right therapist. However, there are significant complaints regarding appointment management and billing issues. Several consumers report frustrations with missed telehealth links, unresponsive customer service, and unexpected charges that lead to confusion and dissatisfaction. The inconsistency in handling appointments and billing disputes detracts from the otherwise positive experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 1,000 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.8 | 48 |
| Oct 24 | 4.0 | 83 |
| Nov 24 | 3.8 | 54 |
| Dec 24 | 4.1 | 66 |
| Jan 25 | 4.1 | 82 |
| Feb 25 | 4.2 | 64 |
| Mar 25 | 4.1 | 92 |
| Apr 25 | 3.7 | 51 |
| May 25 | 3.8 | 63 |
| Jun 25 | 4.2 | 78 |
| Jul 25 | 4.1 | 74 |
| Aug 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“My therapist is so cool and relatable and my psychiatrist is very consistent and knowledgeable”
“I spoke with someone who told me that my appt was canceled for Tues, July 29th at 11:30 and it must have been the bil...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.7 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 1.4 out of 5 (poor) | 3.0 out of 5 (fair) | +3% | 1,000 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | 4.6 out of 5 (good) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 10 |
Bottom line: LifeStance Health is #5 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 3.0).
500 reviews of LifeStance Health. Filter by what matters to you.
We were interviewed on our first visit and a medication that has been said to NEVER GIVE A PERSON WITH DEMENTIA OR ALZHEIMER’S was prescribed. I will not recommend this company or the NP to anyone.
We like our therapist and that’s the only reason I’m giving any stars. I sent multiple messages to the office manager requesting they consider removing the lobby’s air fresheners. I explained the many detrimental health issues associated with their use. She has not acknowledged me. I printed out studies supporting the removal of these fresheners and our therapist handed this information to the office manager. She still didn’t respond. The front desk staff told me the issue not theirs. I messaged through the patient portal and have not been acknowledged. Each week, I bring my son with epilepsy and cerebral palsy into an environment that is neuro toxic. Lifestance continues to ignore my health concerns. Only a few days ago, the therapist asked the staff to remove the air fresheners, for which I am thankful, but the fact that the office manager and the patient portal readers have completely ignored my legitimate attempts at communication is wrong. They seem efficient in sending me reminders to pay them, but can’t seem to engage in a conversation with me.
RUN! At first I thought this service was super convenient because they took my insurance, they have offices everywhere, my visits were virtual, and they provide extensive testing. I only wish I had taken the time to read the things written about them on the Internet. Everything was great until I really really needed them to pull through for me, and they failed miserably. If you are unlucky enough to have a mental illness like I do Then you are also at risk for having a total breakdown, and needing Take time off of work by way of a short term disability claim. My NP filled out the paperwork and accurately, only listing my long-standing diagnosis instead of my acute issues. I reached out to the psychiatrist who signs off on my medication (one of them a scheduled drug) to request she assist the NP in filling out this form. She said "I can't do that because I don't know you". So I had to pay another $80 copay for a 2nd separate appointment with the NP a month later to get the paperwork filled out correctly. I basically had to tell her what to write. The next hurdle was getting my records from them sent to the insurance company. Just to give you an example of how badly they failed me... I took 3 months off of work and go back to work in 3 days. I had to take out a personal loan just to make ends meet, as I am raising a grandchild by myself. I guess if you just have simple needs for therapy and medication, this is the place for you but I would not trust them to do anything more than that or to Advocate on your behalf at all. They only shining light in this whole mess is that my therapist Sareena is absolutely amazing.
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Ryan has helped me so much! learned to live life each day without my son and all of the horrifying visions that come with it. I was a major train wreck when I met him. trying to pretend that I was OK. when I wasn’t. I hide my pain behind a smile. But the minute I’m on the phone with him I let everything out. And I feel like $1 million after our conversation is over. I literally could not function without him he is a savior. I recommend him very highly
Hello my name is Samantha and I've been going to life stance for a while now and I've had numerous things come up while going to therapy here with Collyn Campbell and she's redirected things for me as far as my house burnt down a month and a half ago and so I'm dealing with that I was already dealing with the suicide of my dad years ago it's affected me all my life and we just had to change course of what happened in life right now and my experience has been excellent I've never really had a complain about it at all and I feel that I'm being listened to I feel that whenever she tells me things it's for my best interest and she doesn't try to tell me this is what you have to do or anything she she puts things out there to let me think about them and tells me and explains very thorough and I have no complaints going here and I need to continue going here because I got numerous things I have to work on
This is not a knock at lifestance. I was with them for many years and had a great understanding Dr. She moved on sadley. Lifestance then dumped me due to having Cen Cal and they were not excepting anymore, few months later a call back they now except can cal. I had my appointment today with new Dr.Dr.Sofia Encarnacion. She is very knowledgeable as a psychiatrist but she was not a good listener and already had her mind made up about what I needed even though I was trying to get her to understnd what works best for me. She already had her mind made up. I am looking for someone else after waiting three months for this appointment! THEY REALLY DONT CARE ABOUT YOU………….
They are fraudulent . All I ever had to pay was a 40 copay. I changed insurance this year and found a different doctor somewhere else. They sent me a bill for al.ost 10000. Even showing I was an inpatient and no insurance. They are very fraudulent . Stay away!
Apparently these reviews mean nothing to this group of "providers". Our first appointment had to be rescheduled as the doctor failed to get insurance information. The second appointment had to be rescheduled because the doctor failed to send a meeting link. The doctor failed to show for the third appointment and year later we got a bill for "no show". We called the doctor's office and was told the bill would be adjusted but continued to receive "past due notices". Further attempts to call the office only result in getting no further than recorded information. We sent a cease and desist letter to LifeStance and to Dr. Robbie Geiselman but we continue to get bills. We absolutely cannot recommend this company or its affiliated therapists
Where's the zero - Patient Confidentiality Violation. I was registered with Lifestance before my abusive exhusband. Somehow their online portal is now associating my account with his, and they sent a verfication text to his phone for my online appointment. I had to call him to get the login code for my appointment so I wouldn't get a missed appointment and charged.-- I was traumatized!!! Don't use this portal or company! And then they charged me $100 instead of my copay even though they violated my patient rights and was so traumatized I didn't continue the appointment. Update: Just got off the phone after waiting 30 minutes for a customer service personnel - and....they use a call center ouside of the US with no email options. They charged me $100 saying I was late for an online appointment, when I couldn't get in because they associated my account with my exhusbands and I wasn't able to get access through the portal - what a traumatizing nightmare --- Getting help has never been more traumatizing --- don't injure your psyche further by going here! This was my 4th attempt to get service through them -- Several of the counselors left lifestance after only two of my visits with them. One of the counselors was very unkind and judgmental. If you can book an appointment directly with your counselor, please do so and avoid the Lifestance Portal experience nightmare.
Surprise billing! I went to Lifestance for six months, thought my co-pays were correct, reps in office had my insurance information and told me if I owe anything they would bill me because they did not want to overcharge me. No bill in mail! End of year, I got a Surprise bill in the office with nothing but unexplained bills. I saw my therapist 10 min. just to discuss my bills but he didn't want to talk about it and also told me to call billing. There is no billing department, doesn't exist. My insurance company could not reach the billing department either. Found out my copays went toward backpays after looking at the statements correctly. Where the payments went, no idea. I changed my bank card number and disputed the payment that went toward backpay and got it back. Left an email to the company but they did not respond. Then I realized I had a portal which I don't use. I never pay bills online nor do I look at bills in a portal. No one told me this! I expected bills would normally come through the mail like reps told me. After two months now I owe 266.00 how they come up with this is beyond me due to bad billing. I have a recent statement of April that doesn't show the month of July, ect. Look up on the website. Lifestance has an F. This site has complaints on billing. Lifestance is also on fb, and it also has complaints. I have my own F.B. group called Lifestance Complaints! Join if interested! I have several ppl and need 50 or more to get a class action started. This company already has lawsuits as well in the past. Update: I finally found the correct billing number which is not the same as they show on their website. A guy from the billing department, admitted that there are many flaws on their computer systems that are incorrect and ppl get bills years later. Heads up on this one! He cannot take my payment off bc that's another part of a 3rd party company that deals with that part. I don't expect changes in my bill to change. Keep your records, your bills, statements and join my group on F.B.
I recently received counseling services through LifeStance Health for a personal emotional health issue. I found the experience to be very positive. The counselor I worked with was professional, kind, and easy to talk to. Even though we were strangers, I felt comfortable opening up and sharing things that were difficult to express. The sessions helped me gain perspective and made a meaningful difference in how I was feeling. I appreciated the respectful and supportive approach throughout. Based on my experience, I would recommend LifeStance Health to others seeking help with their mental and emotional well-being.
Professional staff, easy to talk to, and appt times reasonable.
Alicia is a wonderful therapist. The front staff is always friendly. But most times when I call, I’m stuck on hold for a long period of time or my call isn’t taken.
I found a wonderful therapist here. I've never had any problems making appointments, as I make them with my provider. I also really like the tele-visits. So, if asked, I would recommend my therapist and this facility to any friends or family looking for help.
We have been receiving video couples counseling through LifeStance, through our Kaiser insurance. It works pretty well. Our therapist is great. There have been a few technical glitches, but they work out. I do think there is a lot of repeated and unnecessary questions when logging in for your appointment.
LifeStance Health is a healthcare company that focuses on providing mental health services to individuals seeking support and treatment. The company offers a range of services including therapy, psychiatry, and medication management, catering to various mental health needs. LifeStance Health operates through a network of licensed professionals, ensuring that clients receive tailored care based on their unique circumstances. The primary customers of LifeStance Health include individuals of all ages who are looking for mental health support, as well as families seeking comprehensive care for their loved ones. With a commitment to accessible mental health resources, the company utilizes both in-person and telehealth services, making it convenient for clients to connect with qualified professionals. Through its platform, LifeStance Health aims to improve the overall well-being of its clients by providing effective treatment options and a supportive environment.
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