LifeStance Health is a healthcare company that focuses on providing mental health services to individuals seeking support and treatment. The company offers a range of services including therapy, psychiatry, and medication management, catering to various mental health needs. LifeStance Health operates through a network of licensed professionals, ensuring that clients receive tailored care based on their unique circumstances. The primary customers of LifeStance Health include individuals of all ages who are looking for mental health support, as well as families seeking comprehensive care for their loved ones. With a commitment to accessible mental health resources, the company utilizes both in-person and telehealth services, making it convenient for clients to connect with qualified professionals. Through its platform, LifeStance Health aims to improve the overall well-being of its clients by providing effective treatment options and a supportive environment.
LifeStance Health receives a mix of feedback from its clients, with many praising the quality of therapists and the overall care provided. Reviewers frequently highlight the professionalism and relatability of their therapists, noting positive experiences that contribute to their mental well-being.
Customers appreciate the ease of booking appointments and the supportive staff, with many expressing gratitude for finding the right therapist. However, there are significant complaints regarding appointment management and billing issues. Several consumers report frustrations with missed telehealth links, unresponsive customer service, and unexpected charges that lead to confusion and dissatisfaction. The inconsistency in handling appointments and billing disputes detracts from the otherwise positive experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 1,000 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.8 | 48 |
| Oct 24 | 4.0 | 83 |
| Nov 24 | 3.8 | 54 |
| Dec 24 | 4.1 | 66 |
| Jan 25 | 4.1 | 82 |
| Feb 25 | 4.2 | 64 |
| Mar 25 | 4.1 | 92 |
| Apr 25 | 3.7 | 51 |
| May 25 | 3.8 | 63 |
| Jun 25 | 4.2 | 78 |
| Jul 25 | 4.1 | 74 |
| Aug 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“My therapist is so cool and relatable and my psychiatrist is very consistent and knowledgeable”
“I spoke with someone who told me that my appt was canceled for Tues, July 29th at 11:30 and it must have been the bil...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.7 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 1.4 out of 5 (poor) | 3.0 out of 5 (fair) | +3% | 1,000 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | 4.6 out of 5 (good) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 10 |
Bottom line: LifeStance Health is #5 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 3.0).
500 reviews of LifeStance Health. Filter by what matters to you.
I’ve been working with my therapist, Elizabeth, for little over six months now. I’ve found her incredibly helpful, compassionate, affirming and questioning when appropriate. I would definitely recommend her. I’ve not had any problems with LifeStance, or their billing but thankfully my insurer fully covers telehealth for therapy.
"Asking for help can be healing". That's off your Website. What a friggin" joke. I have not asked you for help I have BEGGED. You all refuse to bill my insurance even though I have submitted all needed forms to you twice. I have called. I have e-mailed "We'll look into it right away". Nothing. My insurance will cover 100% for God's sake In the meantime, I can't get the help you so lovingly offer to provide on your website, Three and a half months! Shame on you.
My psych at Lifestance was helpful, but their billing department is absolutely horrible. They failed to file the claim with my insurance in a timely manner and then claimed that it was past their timely deadline for filing (which was their fault..) and they couldn't file. They were charging me $625 for a service covered by my insurance and I wasn't communicated with until almost a year later about it. Now, I no longer have that insurance. I have spent HOURS over the past 2 months trying to deal with this and their entire billing department is completely unhelpful. I would never suggest someone uses this company, and it's crazy that they are so unhelpful to people who were using them for mental health issues.
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Everything runs very smoothly. I don't understand the bad reviews. I find lifestanse a god sent to mental health and am greatful for the company.
I have been very happy with Dr. Rifenburg. She is wonderful. She listens and is very caring. She has been tremendously helpful with her calm demeanor.
I can’t express enough how much hope has helped me! I honestly never thought I would be able to better myself. I had horrible anxiety and depression. Key word had. She helped me in ways that fit me. I have never been so mentally capable of dealing with my trauma. She guided me. Now I have graduated within 6 months. It was my goal in the begging and I thought it was a long shot. I always said that she and I coparented my brain. lol. Thank you hope and thank you LifeStance
Love the ease of getting set up with a provider. The virtual option is so convenient and I can around my work schedule. The people I’ve seen too are phenomenal. I feel much better since starting here.
I have been using Life Stance for a few years for my medication management. The service has been excellent. They count with psychiatrists and nurse practitioners who are true professionals. I recommend it.
Provider was extremely great at listening to my needs and what I wanted. Didn’t push anything I wasn’t willing to try and explain medications in depth.
I just wanted to write a thank you review to LifeStance and Caedy Young Hildebrandt who diagnosed me with autism in my mid 20s. It changed my life and ended my lifelong suffering with unanswerd questions about myself. As a female, I know how hard it is for some people to get diagnosed due to lack of proper reasearch. In my case, thanks to LifeStance, the process was surprisingly smooth. Even though I initiated the idea and had never express this kind of concearns before, it was easy to get a referral from my therapist and schedule an evaluation. Thank you from the bottom of my heart for making something so important feel accessible and validating!
I would give no stars if I could. Went for two reasons and was told to leave because both issues “had no cure”. Despite saying up front my reason for visiting was to get the best possible medication to help with my problems. But I guess my problems don’t exist because they can’t be cured! Wow! So amazing. Made me sob with hopelessness in the office. Yall suck
The providers I've seen are good. However, the technical part is a nightmare. Because I have a new provider that works out of a different area of Massachusetts than the first one, apparently I need to re-register as a second version of myself. They also changed something recently so that you have to confirm 5 pages of demographic info and do 2 screening questionnaires before you can log into your Zoom visit. Now that I know that, I will log in 15 minutes early, but I was frantic while trying to get to my Zoom because they charge you TWO HUNDRED DOLLARS for missed appointments.
If you call them, the first question is not about how you are or how they may help you - it's about how they'll be able to get your money: what insurance, how much copay etc. I have actually been with my provider for a while who then switched to work for LifeStance - their portal is clunky, the messages have a character limit, you won't be able to get into contact with your provider when you need them and/or send them documents like forms they may have to fill for you directly. I needed some document from my provider with some time urgency and I called the front office because I didn't get it from him in time (basically making me lose my pay) and the office hung up on me because I was upset. For a place that is supposed to deal with people who are dealing with anxiety, depression and other forms of mental struggles, I don't think that is appropriate. Having to deal with this place has heightened my anxiety so many times, I've stopped counting. Guess, I'll start looking for another provider now.
Consistent process. Brief and easy to navigate.
Billing department is a joke. Family member was in a car accident, told on phone I shouldn’t be billed for the late cancellation under the circumstance, then a $150 bill shows up. For a mental health company, they really need to work on customer service.
I would give 0 stars if I could! Jesus Christ where do I even start. Every single time I've been billed it has made no sense, you're never told the cost at your appointments, no one answers your billing questions on their website, and they'll randomly add to the amount you owe with ZERO explanation at all. They also employ UNLICENSED Pschiatrists, I met with a woman for three months and then randomly never heard from her again, after a week of my emails not being answered or phone calls returned, I found out she was fired. It consistently takes months upon months to even begin trying to get an appointment. Now I haven't had any other issues with the providers themselves, but the company as a whole is a shitshow that only cares about squeezing your pockets. From little things like telling me my appointment is in person (45 minutes away) just to call me as I'm pulling in and tell me it was supposed to be/had to be online all the way up to them trying to steal my money. If you like being disrespected and treated like complete garbage, COME HERE, if you actually want help with your mental health, find somewhere else I beg.
Provider was friendly and attentive. I got seen promptly:)
LifeStance Health is a healthcare company that focuses on providing mental health services to individuals seeking support and treatment. The company offers a range of services including therapy, psychiatry, and medication management, catering to various mental health needs. LifeStance Health operates through a network of licensed professionals, ensuring that clients receive tailored care based on their unique circumstances. The primary customers of LifeStance Health include individuals of all ages who are looking for mental health support, as well as families seeking comprehensive care for their loved ones. With a commitment to accessible mental health resources, the company utilizes both in-person and telehealth services, making it convenient for clients to connect with qualified professionals. Through its platform, LifeStance Health aims to improve the overall well-being of its clients by providing effective treatment options and a supportive environment.
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