LifeStance Health is a healthcare company that focuses on providing mental health services to individuals seeking support and treatment. The company offers a range of services including therapy, psychiatry, and medication management, catering to various mental health needs. LifeStance Health operates through a network of licensed professionals, ensuring that clients receive tailored care based on their unique circumstances. The primary customers of LifeStance Health include individuals of all ages who are looking for mental health support, as well as families seeking comprehensive care for their loved ones. With a commitment to accessible mental health resources, the company utilizes both in-person and telehealth services, making it convenient for clients to connect with qualified professionals. Through its platform, LifeStance Health aims to improve the overall well-being of its clients by providing effective treatment options and a supportive environment.
LifeStance Health receives a mix of feedback from its clients, with many praising the quality of therapists and the overall care provided. Reviewers frequently highlight the professionalism and relatability of their therapists, noting positive experiences that contribute to their mental well-being.
Customers appreciate the ease of booking appointments and the supportive staff, with many expressing gratitude for finding the right therapist. However, there are significant complaints regarding appointment management and billing issues. Several consumers report frustrations with missed telehealth links, unresponsive customer service, and unexpected charges that lead to confusion and dissatisfaction. The inconsistency in handling appointments and billing disputes detracts from the otherwise positive experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 1,000 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.8 | 48 |
| Oct 24 | 4.0 | 83 |
| Nov 24 | 3.8 | 54 |
| Dec 24 | 4.1 | 66 |
| Jan 25 | 4.1 | 82 |
| Feb 25 | 4.2 | 64 |
| Mar 25 | 4.1 | 92 |
| Apr 25 | 3.7 | 51 |
| May 25 | 3.8 | 63 |
| Jun 25 | 4.2 | 78 |
| Jul 25 | 4.1 | 74 |
| Aug 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“My therapist is so cool and relatable and my psychiatrist is very consistent and knowledgeable”
“I spoke with someone who told me that my appt was canceled for Tues, July 29th at 11:30 and it must have been the bil...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.7 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 1.4 out of 5 (poor) | 3.0 out of 5 (fair) | +3% | 1,000 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | 4.6 out of 5 (good) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 10 |
Bottom line: LifeStance Health is #5 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 3.0).
500 reviews of LifeStance Health. Filter by what matters to you.
Pros: You can choose your therapist, switch therapists if you don’t connect well, can request assist via phone to fix any technical issues, and you are in control of your care. Cons: The website can be glitchy not allowing you to schedule available dates/times, your unable to search a therapist recommended by name, and communication between insurance and LifeStance is confusing.
I appreciate the growth I see within myself and I can feel the counselors care for my improvement that I am attempting to make
Very good employee's and the Dr. Was very good i love that place
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The doctor was very empathetic and understood my challenges. We acknowledged the problem and developed strategies to try…..acknowledging the process was going to require time and effort. I like knowing that I won’t be judged for set backs or failures, but possibly coached with tools.
It was pleasant session with Dr. Matthew Gary He’s very understandable listen carefully also very careful prescribing medicine so they don’t hurt you.. I highly recommend him with his knowledge kindness, and we always on the top of the problem!Hibic Afrodita
I cannot speak about the company, but my therapist was excellent. I loved Jaime Vosbein.
Any time I need some thing you guys are always there for me and thank you
I wasn't able to find a place on the LifeStance webpage to write a review about my provider. Is this on purpose? Where do I go to do this?
This place is a scam. This organization is for-profit organization. They treat you like a vending machine. Horrible customer service, unprofessional people. Spoke to a supervisor at the call center and she had an attitude problem. They ask for your credit card information just to book an appointment even if you have health insurance. No other Mental Health provider ask for credit card information when booking an appointment.
I have been with LifeStance health for sometime now. I have always found an adequate amount of therapist to choose from and luckily they have all worked out for me. I find them caring, compassionate, insightful, patient and knowledgeable. I would definitely recommend LifeStance health.
They put me in contact with the wrong provider. Very difficult to contact by phone, text, or email. Failed to rectify the problem.
My experience has been great! Dr. Karissa Chisum is fantastic. Hard to find someone who will listen and be patient and listen to me ramble I'm sure....Five star review is only because of Dr. K BTW. Very happy with the process and the access portal is nice because they do reply back 😂 lol
It was great talking with Heather Mendoza but I’ve yet to hear from a female counselor.
I’m truly blessed to have found them !!!
I’m currently a patient at Lifestance and I have a $800 bill when I have health insurance? You guys also took $200 out of account when you were suppose to be waiting to see if my current insurance carrier is going to cover my My therapy back in January ? I don’t understand why $200 was taken out of my bank account for my therapy currently when I have health insurance , and you have my current insurance card on file ? I clearly have an insurance card on file and you keep adding to the balance! I have talked to multiple people and they keep saying that it takes a few weeks for the insurance to go through! They just added another $200 on top of the balance I allready owe , and I clearly have insurance , which means my co - pay should only be $25! I feel like I’m being cheated out of money and this is a dishonest company ! I will be filling a complaint today with the Better Business Bureau and filing a claim against them immediately!
Exceptional Clinicians and Staff I’ve been seeing LifeStance (and predecessor PsyCare) psychiatrists since 2019. Both Drs. Morin and Geromi are exceptional, evidence-based clinicians who take time to listen and understand my ADHD profile, and dose/change meds accordingly. I always feel like Dr. Morin and I are a team and am grateful for her advocacy. Interaction with the LS Carmel Valley staff is likewise consistently courteous, caring and professional. Well done team!
I see both my psychiatrist and therapist through Lifestance for over a year now and am very pleased with my experience. The portal has been very helpful for contacting my doctors and they are very responsive and caring.
Good experience Meeting Dr. Bauer in person was good. He is a attentive listener.
LifeStance Health is a healthcare company that focuses on providing mental health services to individuals seeking support and treatment. The company offers a range of services including therapy, psychiatry, and medication management, catering to various mental health needs. LifeStance Health operates through a network of licensed professionals, ensuring that clients receive tailored care based on their unique circumstances. The primary customers of LifeStance Health include individuals of all ages who are looking for mental health support, as well as families seeking comprehensive care for their loved ones. With a commitment to accessible mental health resources, the company utilizes both in-person and telehealth services, making it convenient for clients to connect with qualified professionals. Through its platform, LifeStance Health aims to improve the overall well-being of its clients by providing effective treatment options and a supportive environment.
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