What an awful bank
What an awful bank ! They were repeatedly declining my transactions and trying to getting help from customer services was tedious. I am now trying to close my account and they are making it SO difficult. You have to engage with an agent to close your account and they make it so difficult ! They aren't replying to my chat messages and their customer services phone line is closed so now I am wasting time at my keyboard waiting for them to engage. Aargh. Chase and First Direct do things much better !






