Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	1.6	1,060	100%		● Low

1.6 / 5 overall

1,060 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Sep 2025.

Last 3 months: 1.5
12-month avg: 1.6
All-time: 1.6
Category avg: 4.3

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Website & app	Value	Trend	Reviews
Lloyds Bank InsuranceThis company	1.6 out of 5 (poor)	100 out of 100	1.7 out of 5 (poor)	1.5 out of 5 (poor)	1.2 out of 5 (poor)	+3%	1,060
Frontier Home Insurance	4.7 out of 5 (good)	100 out of 100	4.7 out of 5 (good)	4.6 out of 5 (good)	4.7 out of 5 (good)	—	1,060
JustCover Travel Insurance	4.8 out of 5 (good)	100 out of 100	4.9 out of 5 (good)	4.7 out of 5 (good)	4.7 out of 5 (good)	—	1,060
247 Home Rescue	4.8 out of 5 (good)	100 out of 100	4.7 out of 5 (good)	4.0 out of 5 (good)	3.9 out of 5 (good)	—	1,060
Travel Insurance Saver	4.9 out of 5 (good)	100 out of 100	4.7 out of 5 (good)	5.0 out of 5 (good)	4.9 out of 5 (good)	—	60

Bottom line: Lloyds Bank Insurance is #5 of 5 on overall rating in this group. On value, Travel Insurance Saver scores higher (4.9 vs 1.2).

Amanda Stevens

1 review

Aug 28, 2025

APPALLINGLY BAD

APPALLINGLY BAD! I have been trying to help my disabled sister-in-law pay a bill through her Lloyds account which her app kept rejecting. I cannot believe what a DREADFUL experience we have had! First of all, clearing security by endlessly having to give her date of birth etc etc. They appeared to have no knowledge of her disability despite her having banked with them for over 40 years. The app evidently had a glitch which Geoff in the Newport branch - Isle of Wight was unable to explain. The only option on the app was EDIT as the CONFIRM button would not light up. Geoff appeared (at first) to be trying to be helpful but was unable to pay the bill on her behalf despite ample money in her account. He declared that the receiving bank had the problem because the recipient had not signed a Fraud prevention document but then discovered to his surprise that the account we were trying to pay the money in to was also with Lloyds. Offering to help, he put my sister-in-law through to the 'endless loop' recorded message again where she had to yet again go through security - even though Geoff told her she been cleared. This time we were hopeful but when the phone was eventually answered, his colleague was not informed of the problem and my sister in law had to explain all over again. This colleague also repeated the line that Angela did not pass their security clearance measures and she would have to put us through to someone else. We waiting for 36 minutes before we finally gave up. In the end I paid the bill through my account ( a much better bank) and she paid me back directly through the app. This shows that the problem was definitely with Lloyds. You need to have a serious review of how you help you blind customers as your procedures are so poor as to make them feel discriminated against. This is certainly how she was made to feel during the latter part of the call where Geoff's colleague was not prepared to assist Angela verbally. This lady needs further training. Really Angela deserves a full apology from Lloyds as she found the whole process both stressful and exhausting over three hours on and off the phone. Needless to say I am encouraging her to find a bank with a more sympathetic approach to the blind - just so she does not have to worry about payment of bills in the future.

Report

Month	Average	Reviews
Oct 24	1.5	111
Nov 24	1.4	101
Dec 24	1.5	80
Jan 25	1.8	89
Feb 25	1.7	78
Mar 25	1.3	102
Apr 25	1.5	86
May 25	1.6	95
Jun 25	1.8	77
Jul 25	1.1	46
Aug 25	1.5	10
Sep 25	1.9	50

Lloyds Bank Insurance reviews & trust report

Lloyds Bank Insurance has a poor customer experience.

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Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 64 positive reviews

Top complaintsof 430 negative reviews

How it compares

Reviews

Customer reviews (1,060)

I will give Lloyds Bank Zero for trying…

Worst customer support

Among the Poorest Customer Care in the UK

Lloyds Bank Insurance FAQ

Is Lloyds Bank Insurance a legitimate company?

Is Lloyds Bank Insurance a scam?

What services does Lloyds Bank Insurance offer?

How can I contact customer support for Lloyds Bank Insurance?

What are common complaints about Lloyds Bank Insurance?

Alternatives to Lloyds Bank Insurance

Frontier Home Insurance

JustCover Travel Insurance

247 Home Rescue

Travel Insurance Saver

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The CrowdTrust Experience⭐

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I visited the Corby branch to deposit…

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LLoyds bank customer "service"

Lloyds absolute terrible customer…

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Lloyds Security beat the online scammer.

APPALLINGLY BAD

Lloyds bank useless !!!!

Woeful

Crap bank shut my accounts down cos I…

About Lloyds Bank Insurance

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