Avoid
Bad, bad experience. Ordered a set of meals for a week. The system some how changed the order, we reported this but was told nothing we could do. Stuck with a week's worth of food (hundreds of dollars) we don't like.

Macros is an Australian-based meal delivery service specializing in healthy ready-made meals. Catering to a wide range of dietary needs, the company offers chef-designed and nutritionist-approved meal plans that are delivered directly to customers' doors. With a focus on convenience, Macros provides meal options that are packed with fresh ingredients and nutrients, helping individuals to maintain their health goals without the hassle of meal preparation. The service is available to customers across over 1,900 postcodes in Australia, with delivery options that can arrive in as little as three days in metropolitan areas. Macros also offers curated meal packs, allowing consumers to select meals that suit their preferences, making it an ideal choice for busy individuals and families looking to simplify their meal planning while enjoying nutritious food.
Macros receives a mix of feedback from consumers, with many praising the quality and taste of the meals, particularly those focused on high protein and low-fat options. Reviewers appreciate the variety offered, with some noting specific dishes like the baked Korean chili chicken as particularly enjoyable.
However, significant complaints arise regarding customer service and delivery issues. Many customers report problems with orders not arriving, lack of communication from the company, and difficulties in managing subscriptions that were not clearly communicated. While some find the meals worth the price, others criticize the overall experience due to these service-related issues. Overall, while Macros has its strengths in meal quality, the persistent service complaints detract from the overall customer experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 406 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.5 | 2 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 5 |
| Nov 24 | — | 0 |
| Dec 24 | 3.0 | 3 |
| Jan 25 | 3.5 | 2 |
| Feb 25 | — | 0 |
| Mar 25 | 4.0 | 1 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 1 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 406 most recent reviews.
“I subscribed to Macros for approx 6 months”
“The customer service felt impersonal and dismissive, and I did not feel valued as a customer at any stage”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | 2.8 out of 5 (fair) | 3.9 out of 5 (good) | — | 406 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 3.9 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 1.8 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: Macros is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 2.8).
406 reviews of Macros. Filter by what matters to you.
Bad, bad experience. Ordered a set of meals for a week. The system some how changed the order, we reported this but was told nothing we could do. Stuck with a week's worth of food (hundreds of dollars) we don't like.
The food is so much tastier than I imagined. I really look forward to eating it and find it very filling. I've already lost weight. I've already increased my order from 7 to 15 meals.
With a growing family and increasingly busy lifestyle, we long considered subscribing to a meal delivery service. In a sea of choices, Macros checked all the right boxes for us. The food is good, the filters help ensure allergens were in-check and the dashboard is intuitive. Most importantly, my kids love them. The Japanese miso salmon and KFC are a hit at the dinner table.
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This is my 2nd time ordering Macros and can say that they are much better in terms of quality and taste compared to the other companies! It honestly just makes life so much easier especially on those really hard and gloomy days when i just wanted to be a couch potato, I can while not feeling bad!
Ordered these meals for easy work lunches during lockdown. So good to not worry about cooking and definitely better than any microwave meals i've tried in the past. The meals were all healthy and fresh and saved me loads of time in the kitchen.
TERRIBLE SERVICE, UNPROFESSIONAL, WASTE OF MONEY, AND MUCK AROUND!! Am I ever going to get a refund ...... who knows !! Not only did I select a date and not until after paying for my food did I find out I now had to wait 2 weeks for the food to arrive, (ultimately meaning I had to buy 2 weeks meals from elsewhere as this was for exam period) but then received mostly the wrong menu/ ordered meals (false advertisement), but also things I can't eat (health and safety issue), leaving me not only paying twice for food due to the delay in shipping, but also again due to not being able to eat these meals and AND THEN FINDING A HAIR IN MY FOOD!!!. But I reached out, to give them the benefit of the doubt but customer service has been absolutely shocking ALL I was offered was a less than complete credit amount on my account for a menu that had nothing I could eat on it due to a health condition (not the same menu I ordered from initially). When I asked for a refund first I was denied, so I reached out for external help, then I was finally listened to but all of a sudden they needed proof, so proof was provided, and it was said it would be escalated and I would hear back.... Yet now almost 3.5 - 4 weeks has gone by since the start and I have still not heard back.... Leaving me with almost $100 worth of wasted money and no dam resolve. These meals are so drenched in oil, you'll find hairs in them, and they don't deliver on the menu you pay for and order from, and then to follow that customer service is shocking with absolutely no resolve... SOOOOO many other companies I have used to save me during MY MACROS muck up are SOOOOO much better... Check out others don't use these guys !!
The meals from Macros are an absolute no brainer for me. I work out a lot and love the fact that Macros shows me exactly how many macros each meal has. Plus I can scan the barcode easily with the MyFitnessPal app. The meals are delicious and there is a great variety. Additionally I save tons of time as I don’t have to grocery shop, cook, clean up etc., which is a life saver especially during the week. So I have more time for my workouts after work. Can only recommend these healthy ready-made meals.
Delicious & fresh meals. Absolutely love it! 10/10 would recommend.
Absolutely loved the food, the macros team was very helpful and supportive as well!
Macros decided to subscribe me to ongoing weekly orders of their food. Apparently you subscribe to ongoing orders in their fine print when you sign up. So it’s essentially deceptive and you have to opt out so this isn’t done. When I asked for a refund they refused citing the fine print conditions. 💯 would NOT recommend this company.
Fast delivery and wide range of foods! Great for when you’re on the go! Meals are fresh and taste great!
DON'T DO IT!! I ordered 2 weeks of food from them and the first week they sent me the correct food which was small portions and only half edible. The second week they sent me someone else's order. After a lot of mucking around they said that I would receive store credit, to which I replied that I no longer want to order from them and want a refund. I was told I would receive an email about a refund and a week later still nothing. Don't waste your time or money.
Your delivery drivers continually drive over my front lawn. They drive in the driveway and then reverse out over the grass so they can drive out of the driveway front-facing. I’ve notified Macros and your contractor in Brisbane - but no satisfactory action has been taken. I am considering cancelling my subscription.
I have been using Macros for a while now. Overall the meals are good. However, I do note that since I started using, the meals have become smaller in the Gain meals, especially the servings of protein. I suspect this has been done to keep the purchase cost down. I would rather the cost go up as now the meals are not big enough I have to supplement the meals with something else which is a big inconvenience and defeats the purpose of pre-paid meals.
The food is fresh and delicious.stays fresh and i really appreciate how quick and easy it is. Tasty and nutritious food ready to eat a couple of minutes after taking out of the fridge. easy to select meals from varied menu and also to pause your program service I am unable to prepare my own food due to disability, i want to eat healthy affordably and so macros is life changing. Other options such as lite n easy or supermarket ready meals had numerous additives such as sugar and thickeners .other meal options were frozen and unappetising. All the macros meals have real food ingredents also they are made with olive oil or sesame instead of vegetable or palm oil. I am extremly thankful to be able to access Macros via my NDIS subsidy and encourage everyone to give them ago.
I’ve been really happy with the delivery, and quality of food coming from Macros lately. My first experience with it wasn’t as good but that was during COVID peak. I have t say the menu has improved dramatically. I’m on week 4 now and super happy. Healthy meals, I feel really energised by them.
Macros is an Australian-based meal delivery service specializing in healthy ready-made meals. Catering to a wide range of dietary needs, the company offers chef-designed and nutritionist-approved meal plans that are delivered directly to customers' doors. With a focus on convenience, Macros provides meal options that are packed with fresh ingredients and nutrients, helping individuals to maintain their health goals without the hassle of meal preparation. The service is available to customers across over 1,900 postcodes in Australia, with delivery options that can arrive in as little as three days in metropolitan areas. Macros also offers curated meal packs, allowing consumers to select meals that suit their preferences, making it an ideal choice for busy individuals and families looking to simplify their meal planning while enjoying nutritious food.
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