Macros is an Australian-based meal delivery service specializing in healthy ready-made meals. Catering to a wide range of dietary needs, the company offers chef-designed and nutritionist-approved meal plans that are delivered directly to customers' doors. With a focus on convenience, Macros provides meal options that are packed with fresh ingredients and nutrients, helping individuals to maintain their health goals without the hassle of meal preparation. The service is available to customers across over 1,900 postcodes in Australia, with delivery options that can arrive in as little as three days in metropolitan areas. Macros also offers curated meal packs, allowing consumers to select meals that suit their preferences, making it an ideal choice for busy individuals and families looking to simplify their meal planning while enjoying nutritious food.
Macros receives a mix of feedback from consumers, with many praising the quality and taste of the meals, particularly those focused on high protein and low-fat options. Reviewers appreciate the variety offered, with some noting specific dishes like the baked Korean chili chicken as particularly enjoyable.
However, significant complaints arise regarding customer service and delivery issues. Many customers report problems with orders not arriving, lack of communication from the company, and difficulties in managing subscriptions that were not clearly communicated. While some find the meals worth the price, others criticize the overall experience due to these service-related issues. Overall, while Macros has its strengths in meal quality, the persistent service complaints detract from the overall customer experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 406 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.5 | 2 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 5 |
| Nov 24 | — | 0 |
| Dec 24 | 3.0 | 3 |
| Jan 25 | 3.5 | 2 |
| Feb 25 | — | 0 |
| Mar 25 | 4.0 | 1 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 1 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 406 most recent reviews.
“I subscribed to Macros for approx 6 months”
“The customer service felt impersonal and dismissive, and I did not feel valued as a customer at any stage”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.9 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | 2.8 out of 5 (fair) | 3.9 out of 5 (good) | — | 406 |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 3.9 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 1.8 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: Macros is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 2.8).
406 reviews of Macros. Filter by what matters to you.
Beware, My first order was received today and i got charged about $60 that was fine, but as soon as my order arrived at the door they started charging me $100 for a second order. I asked if i could try the food first to see if it was any good and they said no. Very disappointing first experience. I will never be using this company again. *update* Josh I have emailed you
I am using the weight loss plan and every meal I have tried has been fantastic! Good meal portions, fresh and quick to cook up on week two and keen to continue trying different meals.
Best meals I have ever had, full of flavour, great portion size and convenient could not be happier and recommended more.
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Macros hires bad delivery drivers. I provide instructions for drivers so they can leave it in a safe hidden spot. Drivers never follow the instructions so I race home each time to recover the delivery. I missed it this time. I have no received a refund.
My husband and I have been receiving Macros meal deliveries for two years. It's amazing! They're fresh, so delicious and have a great variety. Streamlining our grocery/meals has made a huge positive difference to our lives. We're so thrilled with this service. And.. they're SO YUMMY!
Changed my life! As I live in an area where takeaway options are limited I was struggling to organise all meals - planning, shopping, preparing, cooking, cleaning up - and working and everything else. I found Macros and they have changed my life! Every meal I've had is restuarant quality (nothing like normal frozen meals), there's a great variety and it's saved me so much time. I'm definitely eating better than I was and I've got so much more time! A very happy, well fed customer. Thank you!
Beautiful Meals and well worth the money excellent service Thank you
MACROS has been an absolute game changer. It’s so convenient & takes the stress out of lunches & weeknight dinners. The meals are healthy, delicious & perfectly portioned (something I have always struggled to do!). They’re easy to track too. We have had the odd delivery that hasn’t arrived when it’s meant to but each time the MACROS team have been extremely helpful and responded quickly.
Overall a good service and meals are good sized for quick go to options when your week is busy. There are some questionable items we found bland and underwhelming. Miso Salmon, Teriyaki Chicken. The noodles go mushy and flavours are blandish. The rest we've had and stay with are good. Happy to stay onboard for now.
I have used Macros for a while for the convenience and easy measurement of macros (hence the name). I have of late been suspicious of the actual macros given I am chasing protein grams per day, so I started measuring. They are only providing 30-50% of the claimed protein in meals. I have reached out to them and to Choice to correct this misleading behaviour EDIT - Sylvana went on leave and the replacement hasn’t called me even though I provided my number. Ongoing issues, I continue to send photos of discrepancies.
Do not order with Macros. My first order arrived a day late and they delivered all the wrong meals. Also, I only got 8 meals and I paid for 10. There is no customer service number to call and the 'live chat' is more like a 'wait 2 days for a response' chat. They only agreed to give me a store credit rather than a refund when it was their mistake. When I asked for my correct order to be delivered this week they said I would have to wait over a week and half to get it because my account was on 'Pause'. Well of course I paused my subscription after having such a bad experience! It's a case of "the computer says no". C'mon guys, your competitors offer customer service that is a million times better than yours, and they're actually obliging when they make a mistake. Keep up! I'll never order from you guys again. Update: I was contacted by the head of the sales department who was very apologetic for what happened. He appropriately compensated me for the inconvenience and took my feedback on board with regards to improving customer service. Thank you for following up.
Do not order from this company. Complete order incorrect. No phone number to call. Dont reply to live chat on website, Facebook or insta messages. Only offer a in store credit not a complete refund when they delivered wrong meals. Ordered 15 only got 11.
Nice food, great variety of choices available. You can update your choices easily. Very convenient and easy. I’m feeling so much better. It’s easy nutrition. It’s just there in the fridge.
Very good quality. Vegetables are freshly steamed and not frozen so don’t have that problem of watery vegetables I get with all the other brands. The flavours are also some of the best I’ve eaten from packaged food services. Some of the curries taste like something from an Indian restaurant. Portion sizes are on the small side but required if you want those dishes on the lower calorie scale. That said, nearly all of the meals I’ve ordered can easily be supplemented with a nice salad or with a small service of rice (tensor single serve microwavable rice packets are a god send). As a person doing this to reduce my portion sizes and lose weight, the balance of cost, quality and calories is absolutely perfect for me. Well done on doing something a little different in a very big and crowded pre-prepared meals market.
We tried lite n easy for 4 weeks and it felt like the opposite of everything we’ve ever learned about clean eating. We were eating similar calories but constantly hungry due to the poor calories. It felt like being hard wired into bad eating habits. No wonder people put on weight when they stop using it. We’re trialling Macros sculpt. It is a bit pricey but the food is delicious. We have halved our calorie intake and feel great. It’s exactly what the clean eating people recommend. Will stick with it for 4 weeks.
I’ve had one week go smoothly (my first week), my second deliver still hasn’t arrived 2 days later, yet 3 debits have occurred. No phone number to call. Live chat crashes or disconnects. Sent an email, no reply. Sent another and got zero helpful information. Food is fine and a lot of effort going into Facebook page (which doesn’t seem to have any customer posts on it?) and Instagram but the whole product fails if they cannot reliably complete deliveries or provide useful customer support to resolve issues promptly. Subscription cancelled.
Great taste, Great portions, Great value, Great Variety, so convenient! Highly recommend
First order with macros and confirmation sms says delivery between 8am and 5pm. Stay home to receive order because I'm in inner city apartment where packages are freq stolen. 4pm the delivery tracker updates to say 10am-2pm delivery. 5pm updates to say 6pm delivery. 6:30 updates to say 7:03pm. 7:05pm updates saying it's only 7 deliveries away and arriving 7:11. 7:12 pm right now and I am hungry and annoyed. Tracker says 6pm delivery again! :(
Packing the meals fresh without oxygen is genius. It means the meals keep in the fridge for like 8 days! I have never had a pre-prepared meal and enjoyed the defrosted veg, so this no-freeze method is a game changer! Thank you Macros, please never change!
The food is amazing, delicious and just the right size portion.. I would definitely recommend this awesome company which is the best I have tried in a long time to everyone! Having the right portion size is so easy to monitor what you eat. Thankyou for amazing food & service ❤️
Macros is an Australian-based meal delivery service specializing in healthy ready-made meals. Catering to a wide range of dietary needs, the company offers chef-designed and nutritionist-approved meal plans that are delivered directly to customers' doors. With a focus on convenience, Macros provides meal options that are packed with fresh ingredients and nutrients, helping individuals to maintain their health goals without the hassle of meal preparation. The service is available to customers across over 1,900 postcodes in Australia, with delivery options that can arrive in as little as three days in metropolitan areas. Macros also offers curated meal packs, allowing consumers to select meals that suit their preferences, making it an ideal choice for busy individuals and families looking to simplify their meal planning while enjoying nutritious food.
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