Awesome
The food is really delicious and by far the best quality i've experienced compared to other meals - i'm also already down 4 kgs!

Macros is an Australian-based meal delivery service specializing in healthy ready-made meals. Catering to a wide range of dietary needs, the company offers chef-designed and nutritionist-approved meal plans that are delivered directly to customers' doors. With a focus on convenience, Macros provides meal options that are packed with fresh ingredients and nutrients, helping individuals to maintain their health goals without the hassle of meal preparation. The service is available to customers across over 1,900 postcodes in Australia, with delivery options that can arrive in as little as three days in metropolitan areas. Macros also offers curated meal packs, allowing consumers to select meals that suit their preferences, making it an ideal choice for busy individuals and families looking to simplify their meal planning while enjoying nutritious food.
Macros receives a mix of feedback from consumers, with many praising the quality and taste of the meals, particularly those focused on high protein and low-fat options. Reviewers appreciate the variety offered, with some noting specific dishes like the baked Korean chili chicken as particularly enjoyable.
However, significant complaints arise regarding customer service and delivery issues. Many customers report problems with orders not arriving, lack of communication from the company, and difficulties in managing subscriptions that were not clearly communicated. While some find the meals worth the price, others criticize the overall experience due to these service-related issues. Overall, while Macros has its strengths in meal quality, the persistent service complaints detract from the overall customer experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 406 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.5 | 2 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 5 |
| Nov 24 | — | 0 |
| Dec 24 | 3.0 | 3 |
| Jan 25 | 3.5 | 2 |
| Feb 25 | — | 0 |
| Mar 25 | 4.0 | 1 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 1 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 406 most recent reviews.
“I subscribed to Macros for approx 6 months”
“The customer service felt impersonal and dismissive, and I did not feel valued as a customer at any stage”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | 2.8 out of 5 (fair) | 3.9 out of 5 (good) | — | 406 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 3.9 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 1.8 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: Macros is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 2.8).
406 reviews of Macros. Filter by what matters to you.
The food is really delicious and by far the best quality i've experienced compared to other meals - i'm also already down 4 kgs!
Macros meals are simply delicious. There is an incredible variety as well as all dietary needs catered for. This is my go-to meal delivery service when I need a week off of cooking with calorie controlled meals!
Decent and affordable food prep and delivery. Great for portion management and better tasting than most alternatives I’ve tried.
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Ridiculous customer service! Actually, there is no customer service. No one responds. 3 emails later and I am still waiting on a response. I was unable to cancel my subscription for the next week and contacted within 15 minutes of the cut off time. Seriously astounds me.
Although most of the meals are great, my partner and I have asked multiple times through emails to the Macros team why our food deliver is coming two days late every week- we have selected on our order for a Monday delivery and this is not being met. We have had no response from Macros regarding this. It's getting to the point that we have to throw out meals at the end of the week because the date has expired on our food.
Absolutely love macros meals Affordable, delicious and healthy Recommend 100%
Worst customer service and wrong deliveries. I left very clear instructions for the delivery of my food, time and time again they got it wrong. I even feed a note explaining exactly along with I have a dog and not to open the gate. Surprise he opened the gate! I had to hold my dog back and ask him 3 times to shut my gate. This was after I ordered food well before the cut off only to receive the food a week later. Exhibit meant having to spend additional on groceries. BE AWARE that they take payment a week in advance regardless on the order day. I have been asking for a refund if goods un delivered. I get a sassy email back with photos of the delivery clearly at the wrong address and then money as a credit to buy more meals. I have emailed several times and now 72hrs with no contact and no refund to my banking account.
Game - changer! No late meals, no excessive supermarket or takeaway spends when we're hungry, just great tasty meals ready in 3 mins!
Great really enjoy macros meals they are just the right size meal and good tasting
Food is incredibly delicious. I’m a chef and so don’t just accept average food in my life. Whoever the chefs are in this place they are awesome. BUT the portion control is not good. Sometimes I have received curry with no meat or only one or two pieces. The salmon in the salmon dish with noodles is minute - lucky to be 50g. As someone who is counting calories and macros, knowing that they must just be filling meal packs by sight and estimation is not good. Ironic given the name of the business is Macros. Now, rather than using them for dietary purposes, I just use them as an option for yummy pre-made meals. Oh one other thing is that when I sent them a msg about the inconsistency in the meal packs they were quick to respond and rectify the situation. So that was also awesome.
Good, convenient and well priced food delivery. Has helped save a lot of time shopping and meal prepping. Look forward to continuing. Also find its cheaper than me shopping due to all the wastage of cooking and not finishing food
Not my first review. In fact, I made a complaint and expressed extreme dissatisfaction with the meals. They are tasteless, full of water and so so small. In response to my complaint, the Macro team refused to refund me (despite being basically robbed with a second order before the first order was even received). Instead, they could only offer me enough credit to get 1 replacement order. Their logic is, that so long as it's technically food then their horrible meals are justified and no refund is warranted. So I placed the replacement order and it arrives. This order was just as disgusting and since I clearly won't be getting any retribution from Macro themselves I am here to spread the news. Screw you Macro. You are an embarrassment to your industry. If you like dog food, sloppy tomato water and starving after every meal then go ahead and order. If you value your money and want food to taste like food, stay away from this plague of a business. Please do yourself a favour and go to some other review sites and see the horrible photos of the food. Edit to response below: Your response hasn't changed anything. Your advice to skip doesn't work, if you skip it, then you risk not getting the food the next week, if your pause then the time to unpause will pass (before the food arrives) and you will miss out this way too. Hopeful new customers can't choose either of those options without missing out for at least 1.5 weeks after the initial delivery, defeating the purpose of your subscription service. Your system is trash and you need to find a better way, that's the simple solution. I know about the larger sizes but your low store credit amount prevented me from trying any other size. My husband had the family meals for his plan, at almost $20 a serve the poor quality is even more appalling. There is even more water and slop in the larger sizes - no wonder he was still hungry after an entire "family-sized" meal. Congrats on the low sodium... maybe you should use it, then the meal would at least taste salty. Your blind tasters can't see the 50mls of water in every meal or the fact that the whole meal is blended slop. The only resolution in my mind at this point is a full refund, but you've made it pretty clear you couldn't care less about the dissatisfaction of your customers and their money spent. Do you truly believe the meal pictured above is worth almost $11? Since there will be no refund, I can only revolve to spreading the word about my experience with your company.
Worst communication company ever!!. I tried your food. My husband and me decided not to go with you. I tired to cancel but you already charged. I wanted to contact you no phone number provided emailed you. You declined my request and I have to have your food. The delivery date is 19th Today is 15th. You have enough time to cancel but you chose to make more money. Don't give excuse that the food is cooking as I know we have enough time even changing the menus. You can refund but the staff refused. This is the problem of auto ordering, you charge so quick so customers don't have time to cancel and forced to pay Worst worst Food is bad, service is the worst
I'm in a weight loss program and I have found the menu tasty, good quality and portions are just right. I think I will stick with Macros for the time being.
To be honest the meals are ok and I was acheiving my weight goals, but every week the delivery was wrong and sometimes turned up off a week later. The courier Company couldnt give a cracker about the delivery of the goods so there were multiple weeks that I had no meals delievered that were consumable due to the courier Compaines miss management. Unfortunately they form part of their Company really disappointing and the conatct centre were no better no one to call only delayed emails. I couldnt recommend this Company. This is the email just recieved from their customer service department after my order was delivered to the wrong address, no notification was sent to me and only found by the tenant of the wrong address. all the meals were warm and the ice completely melted. I never want to use this Company again and just want my money back. after looking at the my credit card Statement they have also charged me for another order that was delivered a week late and all the meals were off. They need to do the right thing and refund my money which is $466.50 Robert (Macros) Aug 3, 2022, 17:14 GMT+10 Hi Derek, I am really sorry on this however we cannot escalate a refund request for the order box that has been delivered already. The store credit will still remained reflected in your account and you may use this credit at anytime once you decide to resume back the subscription. Have a great day ahead. Warmest Regards MACROS Support Team
The plant based meals are so tasty and there is a lot of variety. I have tried various other meal delivery services and Macros is my favourite. Good prices , easy delivery and easy to use website
I had a very similar experience to James Mann. I was also charged for a repeat order immediately after the initial order was delivered. I complained that there was nothing clear during the ordering process that order will be repeated if I do not cancel. Macro just insisted I was wrong and did nothing to fix the problem. I will never use them again.
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Macros is an Australian-based meal delivery service specializing in healthy ready-made meals. Catering to a wide range of dietary needs, the company offers chef-designed and nutritionist-approved meal plans that are delivered directly to customers' doors. With a focus on convenience, Macros provides meal options that are packed with fresh ingredients and nutrients, helping individuals to maintain their health goals without the hassle of meal preparation. The service is available to customers across over 1,900 postcodes in Australia, with delivery options that can arrive in as little as three days in metropolitan areas. Macros also offers curated meal packs, allowing consumers to select meals that suit their preferences, making it an ideal choice for busy individuals and families looking to simplify their meal planning while enjoying nutritious food.
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