Convenient and delicious
Meals are really tasty and good portions.

Macros is an Australian-based meal delivery service specializing in healthy ready-made meals. Catering to a wide range of dietary needs, the company offers chef-designed and nutritionist-approved meal plans that are delivered directly to customers' doors. With a focus on convenience, Macros provides meal options that are packed with fresh ingredients and nutrients, helping individuals to maintain their health goals without the hassle of meal preparation. The service is available to customers across over 1,900 postcodes in Australia, with delivery options that can arrive in as little as three days in metropolitan areas. Macros also offers curated meal packs, allowing consumers to select meals that suit their preferences, making it an ideal choice for busy individuals and families looking to simplify their meal planning while enjoying nutritious food.
Macros receives a mix of feedback from consumers, with many praising the quality and taste of the meals, particularly those focused on high protein and low-fat options. Reviewers appreciate the variety offered, with some noting specific dishes like the baked Korean chili chicken as particularly enjoyable.
However, significant complaints arise regarding customer service and delivery issues. Many customers report problems with orders not arriving, lack of communication from the company, and difficulties in managing subscriptions that were not clearly communicated. While some find the meals worth the price, others criticize the overall experience due to these service-related issues. Overall, while Macros has its strengths in meal quality, the persistent service complaints detract from the overall customer experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 406 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.5 | 2 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 5 |
| Nov 24 | — | 0 |
| Dec 24 | 3.0 | 3 |
| Jan 25 | 3.5 | 2 |
| Feb 25 | — | 0 |
| Mar 25 | 4.0 | 1 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 1 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 406 most recent reviews.
“I subscribed to Macros for approx 6 months”
“The customer service felt impersonal and dismissive, and I did not feel valued as a customer at any stage”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | 2.8 out of 5 (fair) | 3.9 out of 5 (good) | — | 406 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 3.9 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 1.8 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: Macros is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 2.8).
406 reviews of Macros. Filter by what matters to you.
Meals are really tasty and good portions.
amazing meals, great nutrients, makes love very easy for a worker
MACROS make food easy. You don't have to worry about making sure you're measuring the exact ingredients. It makes meal time simple. They also taste amazing! I can never find a good vegetarian premade meal, but I've finally found a good one!
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Great recipes and service. Just tops! :) Thank you Macros for doing such a great job. I hope you keep it up!
The food is definitely the best out of the pre-prepared meal category. Tastes fresh, certainly not frozen and use very good quality ingredients. Very handy to keep in the fridge in those weeks that are busy!
Decent food, however they have terrible/non existent customer service. Feels like you’re dealing with a bot that takes forever to respond with useless information. Impossible to amend or change delivery dates or information once the deadline has been reached - even if you give them 7 days notice… I was called away on a last minute work trip which meant I wasn’t going to be home to accept the delivery (in 7 days time). They weren’t even willing to delay it until the following day, so all the food sat on the street and was wasted. Much better experience dealing with other food delivery companies, who appear to have legit customer support teams and are willing to assist their customers when they can.
People I advise against ordering from MACROS, the delivery drivers don’t follow instruction. The instruction was to buzz our unit and if their was no response to call the phone number specified. They didn’t buzz or call and there was someone home. They left my $200.00 worth of food on the street where it was stolen from. I then spent an afternoon trying to get in contact with them through email (to which it has been over 24 hours with no response) then on hold on 2 chats for over an hour and finally got a response on one of them. They talked about sending a bung to the partnered delivery company so the driver would be reprimanded. I had to ask for a refund because there was no mention of finacial reimbursement. They said it would be escalated to the senior team. It has now been 24 hours with no communication as to my refund and again no responses on chat or from email. The company has no customer service number to call and also said thier delivery drivers are not required to call you when it is requested in the delivery instructions. Terrible company to deal with if it doesn’t go to plan. They obviously don’t value customers, they just take your money and don’t care. I have now been on hold with their chat line again for an hour and 20 mins with no response from a customer service rep. Don’t order from MACROS.
Food is good but the dealing with customer service is ridiculous and unsatisfactory. I dealt with someone that is incompetent of their job. It almost felt like I was dealing with a automated response for their emails I missed the dead line to change my meals by only 1 minute and they are refusing to change my meals…
The meals are nutritious and tasty. It feels like home made. I am still trying to pick my favourites.
Macros delivers exactly what is promised - the meals are fresh, delicious and meet my dietary requirements. The service is very convenient and I find it affordable. I have already lost weight using this meal service alone, I have a chronic condition that restricts my ability to exercise, so I am happy with my results using the Macros company.
pretty wide range of meals, def something for everyone. i like exploring the menu finding new favourites. some of them are better than takeaway places near me! they always arrive fresh well packed in a chilled box. storage in fridge is suggested but i find most meals also reheat great from frozen.
I love the convenience, portion control and variety of Macro meals. Ordering is easy and delivery is reliable. If I am away, its easy to skip a week. Email reminders to change my meal order before the cut off time are very useful. The food is tasty and I never get bored as the menu is large and there are always new meals to try. I have even frozen some of the meals successfully. Macro meals saves me time and money on food shopping, meal preparation, cooking & dishes, no wasted food in the fridge to throw out and costs less than buying work lunches in the city each day.
Absolutely Delicious and Very Healthy. These meals are so tasty, convenient, well priced per meal, and they are definitely very healthy and you can even taste the freshness and health that they provide. Best meal delivery service I have tried yet, definitely sticking around. 10/10
Tried these the previous week and quite liked it, but next order I was being sent was nothing like the pervious meals I ordered, not a single meal rolled over from the previous menu. Used chat on their site and said dont send as theyd go in the bin (would never have picked these meals). Customer Service could do nothing for me although they would try and cancel the courier. Asked to cancel the subscription, which they did. Didn't even try and save me as a customer!! Oh well back to My Muscle Chef, wiser but also $80 out of pocket
Macros is an Australian-based meal delivery service specializing in healthy ready-made meals. Catering to a wide range of dietary needs, the company offers chef-designed and nutritionist-approved meal plans that are delivered directly to customers' doors. With a focus on convenience, Macros provides meal options that are packed with fresh ingredients and nutrients, helping individuals to maintain their health goals without the hassle of meal preparation. The service is available to customers across over 1,900 postcodes in Australia, with delivery options that can arrive in as little as three days in metropolitan areas. Macros also offers curated meal packs, allowing consumers to select meals that suit their preferences, making it an ideal choice for busy individuals and families looking to simplify their meal planning while enjoying nutritious food.
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