Materials Market is a leading UK supplier of building materials, providing a comprehensive range of products for construction and renovation projects. The company operates a user-friendly online platform, materialsmarket.com, where customers can access a wide selection of building supplies, including aggregates, timber, and plywood. By partnering with a network of trusted local suppliers, Materials Market ensures that customers receive timely deliveries and competitive pricing without the hassle of negotiation. Targeting both professional contractors and DIY enthusiasts, Materials Market simplifies the purchasing process by offering market-informed prices and a CORE+ membership program that unlocks additional discounts. Customers can plan their deliveries to fit their schedules, making it a convenient choice for anyone in need of reliable building materials. With a commitment to speed and service, Materials Market is dedicated to meeting the diverse needs of those in the construction and home improvement sectors.
Materials Market receives a mix of feedback from customers, with a notable 70% expressing positive experiences. Many reviewers highlight the competitive prices and timely delivery, often praising the efficient service and good communication.
Customers appreciate the overall value, noting that the materials are delivered as expected and on schedule. However, there are significant complaints regarding order accuracy, with several consumers reporting that wrong items were delivered multiple times, leading to frustration. Some express disappointment when promised delivery dates are not met, particularly when they rely on timely arrivals for projects. Despite these issues, the majority of reviews reflect satisfaction with the service and pricing. Overall, Materials Market is viewed positively, though there are areas for improvement in order fulfillment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,084 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 4.6 | 56 |
| Jan 25 | 4.5 | 54 |
| Feb 25 | 4.8 | 82 |
| Mar 25 | 4.1 | 50 |
| Apr 25 | 2.3 | 85 |
| May 25 | 3.0 | 112 |
| Jun 25 | 4.1 | 203 |
| Jul 25 | 4.0 | 85 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 4.5 | 82 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“So far I have only used once the service, and I had a great experience, competitive prices, good communication and ti...”
“Delivered items wrong multiple times”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.9 out of 5 (good) | 4.4 out of 5 (good) | +12% | 1,084 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: Materials Market is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 3.8).
500 reviews of Materials Market. Filter by what matters to you.
Delivered a cheaper brick then the one paid for (and a different colour) were fast to reply to the issue when raised but still awaiting a refund for the price difference of the materials (has been a month since the problem was still raised). Order 0957-65
I cannot comment on quality of goods supplied as MM did not meet their delivery date "as we are struggling to source the items / find a suitable supplier". Result I then had to spend time sourcing my order from 3 other companies to meet my deadline.
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Excellent price, prompt delivery. No complaints. A nice, simple transaction.
All great AAAAAAAAAAAAAAAAAAAAA+
I ordered a large timber order and booked it for the Wednesday. I received an email on the Tuesday saying they couldn't deliver until the Thursday. I have then received an email on Wednesday to say unfortunately they can not deliver till Friday. (We will see) If you are needing to keep to a schedule don't use them. Although they are cheaper it comes at the cost of being reliable.
UPDATE. The company did eventually get a replacement sorted for 1. The other one has been installed because I wasn’t really given a choice. Luckily it does seam to be ok but the anxiety installing it was high because I had no way of knowing if it was going to crumble. A resolution was achieved in the end. 3 stars because of how long it took to sort the problem. No delivery time given, we order 2 corner 8ft CONCRETE fence posts. With in 10 Minutes of post mixing one into the ground. It crumbled and fell to the floor just missing my sons. At first customer service was good once u got though that is. How ever 3 days since speaking with them i still haven’t had a replacement and what makes it worse they are only replacing 1 not 2. How do I know that one won’t crumble if it’s the same batch! They also won’t replace the 2 bags of post mix that I’ve lost where this post broke and also knocked another one that was 6ft away. I had placed an order for other things but will now look to cancel order due to how this has been handled. Shame I can’t attach pictures because you would be shocked. So dangerous! Not sure if you can see but my name picture is the crumbled post! UPDATE. 1 new post arrived and the crumbled one was left for me to pay to be disposed off! And at 15.15 the delivery arrived. So another day waste waiting!
I have spent a considerable amount of money with this company on various materials. However, during my recent order, they made a mistake, and I have not received all the items I paid for. I also requested a refund for an item I no longer needed. I’ve been chasing them for over a week now with no acknowledgement or response received. Very poor customer service, I won’t be using them again, that's for sure.
Brilliant service
Hi, after a rather long wait I contacted the company by email and Akshita Yande rang me to say sorry but the order had been overlooked and now they had realized it would be dispatched tomorrow. It was and I am very pleased with the prompt delivery and the honesty of the person concerned. Quality of the materials ordered - Good.
Good pricing, whole process was easy. I was given a date for the delivery so I was not expecting the wood to show up a whole week early which was slightly inconvenient for my plans, but better than it being late. One piece was quite significantly damaged but I didn’t end up needing them all, so no big issue. Overall great!
Fair pricing, fast delivery, quality materials
Easy and convenient
Fast delivery driver was great
Best prices. Delivery on time and professional service.
Materials Market is a leading UK supplier of building materials, providing a comprehensive range of products for construction and renovation projects. The company operates a user-friendly online platform, materialsmarket.com, where customers can access a wide selection of building supplies, including aggregates, timber, and plywood. By partnering with a network of trusted local suppliers, Materials Market ensures that customers receive timely deliveries and competitive pricing without the hassle of negotiation. Targeting both professional contractors and DIY enthusiasts, Materials Market simplifies the purchasing process by offering market-informed prices and a CORE+ membership program that unlocks additional discounts. Customers can plan their deliveries to fit their schedules, making it a convenient choice for anyone in need of reliable building materials. With a commitment to speed and service, Materials Market is dedicated to meeting the diverse needs of those in the construction and home improvement sectors.
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