Materials Market is a leading UK supplier of building materials, providing a comprehensive range of products for construction and renovation projects. The company operates a user-friendly online platform, materialsmarket.com, where customers can access a wide selection of building supplies, including aggregates, timber, and plywood. By partnering with a network of trusted local suppliers, Materials Market ensures that customers receive timely deliveries and competitive pricing without the hassle of negotiation. Targeting both professional contractors and DIY enthusiasts, Materials Market simplifies the purchasing process by offering market-informed prices and a CORE+ membership program that unlocks additional discounts. Customers can plan their deliveries to fit their schedules, making it a convenient choice for anyone in need of reliable building materials. With a commitment to speed and service, Materials Market is dedicated to meeting the diverse needs of those in the construction and home improvement sectors.
Materials Market receives a mix of feedback from customers, with a notable 70% expressing positive experiences. Many reviewers highlight the competitive prices and timely delivery, often praising the efficient service and good communication.
Customers appreciate the overall value, noting that the materials are delivered as expected and on schedule. However, there are significant complaints regarding order accuracy, with several consumers reporting that wrong items were delivered multiple times, leading to frustration. Some express disappointment when promised delivery dates are not met, particularly when they rely on timely arrivals for projects. Despite these issues, the majority of reviews reflect satisfaction with the service and pricing. Overall, Materials Market is viewed positively, though there are areas for improvement in order fulfillment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,084 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 4.6 | 56 |
| Jan 25 | 4.5 | 54 |
| Feb 25 | 4.8 | 82 |
| Mar 25 | 4.1 | 50 |
| Apr 25 | 2.3 | 85 |
| May 25 | 3.0 | 112 |
| Jun 25 | 4.1 | 203 |
| Jul 25 | 4.0 | 85 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 4.5 | 82 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“So far I have only used once the service, and I had a great experience, competitive prices, good communication and ti...”
“Delivered items wrong multiple times”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.9 out of 5 (good) | 4.4 out of 5 (good) | +12% | 1,084 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: Materials Market is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 3.8).
500 reviews of Materials Market. Filter by what matters to you.
Bought off materials market because they could deliver before Easter bank holiday. Got an email the day before delivery, saying they couldn’t deliver until the following Wednesday, due to a busy bank holiday delivery schedule.. surely this is considered as I’m booking delivery, or am I sidelined for a more lucrative order?
Good price,great service,product quality good
The whole process was seamless from ordering to delivery. The product was better than expected.
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The delivery and order handling was very well managed with the delivery on time and very courteous driver, but we ordered decking and there were so many knots in the pieces with a number warped. Luckily we ordered more than needed and are staining a dark colour or it would have been a problem for our garden project.
Very quick and professional service
Good service
Delivered on time, reasonable delivery charges. Very helpful driver
Very quick to process and reliable. Used the WhatsApp feature to have an order amended and I was dealt with professionally. Will use again for the next garden project
Materials arrived on time.
great price and speedy delivery
Delivery delayed for the second time - dry poor expectation management and communications. First order was delayed too - and also one wrong spec set of products. Overall poor.
i have used Materials market for sometime on building my garden project. I have had one delay regarding delivery but this wasn't a big issue in the end and resolved quicker than I thought it would be. If I was to moan it would be about communication if there is an issue as nobody answer the telephone and it takes days to get a response from the what's app chat. Same really because communication is the key success to a profitable business.
I ordered 4 bulk bags of MOT Type 1 sub-base and 2 bulk bags of sharp sand, delivered on 19 May 2025. The Type 1 was supposed to be 1–40mm in size. Instead, I received around 1/5 of a ton of massive stones, with the largest being 6 inches long and 4 inches high — completely unacceptable for Type 1. I WhatsApped the Materials Market with photos, a staff replied the next day saying, “It shouldn’t be Type 1. Maybe the supplier sent you the wrong one.” I then sent the Tax invoice and requested a partial refund due to the unusable material, but since then, I’ve been completely ignored. No reply, no follow-up. Now I’m left with oversized waste material, and I don’t have enough Type 1 to finish my project. This has cost me time, money, and unnecessary stress. I’m extremely disappointed by the poor quality control and lack of responsibility shown by this company. Moreover, one of the ten sleepers that I bought was totally rotten. This is not how a professional supplier should operate. Ignoring customers after admitting a mistake is simply unacceptable.
Materials Market is a leading UK supplier of building materials, providing a comprehensive range of products for construction and renovation projects. The company operates a user-friendly online platform, materialsmarket.com, where customers can access a wide selection of building supplies, including aggregates, timber, and plywood. By partnering with a network of trusted local suppliers, Materials Market ensures that customers receive timely deliveries and competitive pricing without the hassle of negotiation. Targeting both professional contractors and DIY enthusiasts, Materials Market simplifies the purchasing process by offering market-informed prices and a CORE+ membership program that unlocks additional discounts. Customers can plan their deliveries to fit their schedules, making it a convenient choice for anyone in need of reliable building materials. With a commitment to speed and service, Materials Market is dedicated to meeting the diverse needs of those in the construction and home improvement sectors.
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