Materials Market reviews & trust report

Olly C

1 review

Nov 12, 2025

Absolutely terrible experience

Absolutely terrible experience — communication is awful. I was offered an alternative because they couldn’t supply what was advertised on their site and was told I’d be refunded the difference. I accepted but wanted to confirm the refund amount. The next day, I had no reply to my email. I then sent a WhatsApp message and was told I’d be updated shortly (no name given, so no accountability). Hours passed and still no update. I tried calling — impossible to get through. Someone eventually called back and said he’d escalate it but couldn’t tell me the refund difference. That’s basic information he could have worked out from their own website. I told him I was expecting £51.41 back. Seconds later, I received an email saying I’d been refunded £20.59 — clearly the person I’d spoken to knew. I immediately tried to call to cancel the order, as this was obviously incorrect, but again couldn’t get through via WhatsApp or phone. The amount isn’t huge, but it’s the principle — the communication and handling have been awful throughout.

Romas Tamulionis

1 review

Nov 10, 2025

Bad customer service i order…

Bad customer service i order specifically Knauff plaster board they send some company call Siniat . and tryng to say is knauff. Poor comunication all numbers gived on webb site wrong some man always says you have wrong number

Leo Lee

1 review

Nov 10, 2025

Do not purchase this website

Do not purchase this website, it is a fraud,it's look like one man company. He receive your money and going to find supplier. I ordered , waiting for three days to confirmed the delivery date, after expected the delivery in a week, no delivery at all. the customer service contact email address is invalid, nobody answer the call, money has been take, materials were missing. little saving but huge lost of labour cost.

Nathan Short

1 review

Jul 10, 2025

Smaller size then advertised and poor devliver

Very misleading delivery dates on Material Market's website. Placed an order within the promised time for Friday delivery, but the earliest slot available was the following Tuesday. On that Tuesday, I had to call them, waiting 15 minutes, only to find out they wouldn't deliver until the next day. The decking boards I ordered turned out significantly smaller than advertised 125mmx32mm and received 115mm x 25mm and when I raised the issue, they blamed wood shrinkage—an ten millimetre difference this is not wood shrinkage, Despite promises to check with their supplier, I've heard nothing, leaving me short on materials. Disappointing and unreliable service. I would stay well clear to avoid disappointment!

so kwon

1 review

Jul 10, 2025

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY. This is a third party company and they change delivery day and supply all the time last minute. Hard to get hold of proper customer service and I bet they are not in the UK. They have no clue. This is not worth it.

James

1 review

Jul 10, 2025

Terrible service so far

Terrible service so far. Despite the price being good their ability to deliver on time is woeful. My order was due to be delivered on Monday 7th July at placement of order. When the clarification came through that moved to the 8th. I stayed home all day, missing my daughter's Sports Day (!), I called at midday, they promised it would be delivered before 3pm; nothing arrived. I called again at 16:30, no answer and I had to leave a voicemail. I received a call on the 9th stating it would be here today (the 10th) 'first thing'. A delivery of just a small fraction of the order arrived mid morning from a local supplier. I cannot get through on their line, after around 18 mins on hold it times-out and you're expected to leave a voicemail, done this twice. I am not getting any proactive updates from them about when I can expect delivery, meanwhile my builders cannot progress and it's looking like at least 1 week of slippage now, given that calls are not returned with any kind of expediency. Be wary of being drawn in by the cheap price, or place order well in advance of the required date. If only they lived up to their rhetoric (which you get to listen to multiple times whilst on-hold) "They understand that delays cost time and money on-site" and that "you'll get what you need, when you need it".

Leon

1 review

Jul 10, 2025

Damaged good, no rely to email

One of the 12mm boards was badly damaged. I have emailed you about this last week but still no reply.

Laurence Paul

1 review

Jul 10, 2025

Whatever you do please do not use this…

Whatever you do please do not use this company. They are brokers for materials and advertise stock they cannot source, but will tell you over the phone you will get exactly what you orded, and because they cannot sourse it they will send you something similar, items you could have soursed yourself at a cheaper price. Hopefully waiting 40 minutes on the phone will put you off. PLEASE READ OTHER DISGRUNTLED REVIEWS I have had a terrible experience with this company and not one apology. I would not recommend them to anyone.

Daniel Mcmanus

1 review

Jul 10, 2025

Delivery did not turn up on day…

Delivery did not turn up on day expected (Thursday) no communication from company, Friday I tried phoning several times to no answer including email, finally got through to them late Friday afternoon to be told lorry broke down and will be with me Monday, no apologies for the day I took off work and money lost. Delivery did turn up Monday with the delivery driver being rude and hostile to my wife making her feel vulnerable

Craig Kiddle

1 review

Jul 9, 2025

No customer services

Order 15, 4" x 2" but 2" x 2" turned up, i wasn't home and product was left by the front door. Tried for 2 days to speak to someone to return, get me on hold for 30 mins bith times so i emailed got no reply. Not got to use a gain. Just wasted my time and my builders time

David D

1 review

Jul 8, 2025

Missing items, delays, changes. Mayhem

I had originally ordered timber for a workshop project. All good until I received a call the day before delivery to tell me the shiplap cladding couldn't be sourced. Not being prepared to risk building the project and not have the materials available, I cancelled the order. On checking, the cladding was still available on their website. Fast forward a few weeks and I have sourced the cladding elsewhere so I ordered the remaining items. The website states delivery on Friday 4th July. I recieve a call on the 3rd to tell me that they don't have 2.4m beams, but they can do 4.8. Fine, I'll cut them, no biggie. I'm also informed that delivery won't be until Monday 7th. Brilliant, a weekend behind already. I then get an email telling me that the concrete blocks will arrive on the original date of 4th July and the timber on Monday 14th. I didn't actually notice the extra week added to the timber delivery on that email which is just as well since the timber did turn up on the 7th. No blocks though..... At.4pm, I get another email from them informing me of a refund. No mention of what it's for but I can see by the value it's for the blocks. So, here we are, several weeks behind on this project and I have to now source and either collect or pay for delivery of the concrete blocks again. Never again, I'll do what I should have done and support my local businesses.

Alex R

1 review

Jul 7, 2025

No stars for service

So far 1 star and only due to pricing. Order was supposed to be delivered today. Unfortunately i arrived home at 5 to find nothing delivered, no contact to advise of delay. Sent a enquiry - filled form will update review once i hear from Materials Market - not a good start, was hoping this will be my supplier for this medium domestic project.

Christopher Christofi

1 review

Jul 7, 2025

quality…

Delivery was good but plywood quality was poor It had lack of glue in the middle Not had this before with other companies

Dom H

1 review

Jul 6, 2025

Inaccurate stock and delivery levels - appear to be reselling timber from elsewhere

Ordered some timber which was in stock with available delivery dates in time to complete a job, price was lower than elsewhere so I ordered. A day before this was due to be delivered I received an email stating Materials Market could not source the timber locally so advised there might be a slight delay, I then received a call asking me to take green treated timber not brown treated, and asking if I would accept different sizes of timber (8 x 4.8M instead of 10 x 3.6M), in this instance 3.6M lengths were required. I re-checked the website and all stock was showing as available for next day delivery. I will not use this company in future as they are extremely unreliable and lie on their website.

Steve Nicholls

1 review

Jul 4, 2025

A terrible experience for my first…

Matthew Hanclich

1 review

Jul 4, 2025

Absolute time wasters…

Michael O'Sullivan

1 review

Jul 3, 2025

Terrible experience