Materials Market reviews & trust report

STEPHEN GOOD

1 review

Jul 3, 2025

Checked Trust Pilot to see if they were…NOt delivered, unable to contact them. Are they a scam?

Pet3030

1 review

Jul 3, 2025

Unfortunately deliver to wrong address

Mr & Mrs Hemingway

1 review

Jul 2, 2025

Delivery times are a farce.

Andrei Gonta

1 review

Jul 1, 2025

Check your delivery terms

Peter Down

1 review

Jun 30, 2025

5 Star for the lady in customer service…

Steven Wallace

1 review

Jun 29, 2025

They almost got it right.!!!

host

1 review

Jun 25, 2025

Not very good communication at all…

SPL

1 review

Jun 20, 2025

Materials ok

Materials ok, price great, delivery not so good. Had to take my estate to pick up 4.2m lengths after driver refused to use a private road despite me assuring him that tankers and lorries bigger than his use it every day.

Laura

1 review

Jun 18, 2025

Sub standards concrete post crumbles just missing sons head and company doesn’t really seam bothered!

UPDATE. The company did eventually get a replacement sorted for 1. The other one has been installed because I wasn’t really given a choice. Luckily it does seam to be ok but the anxiety installing it was high because I had no way of knowing if it was going to crumble. A resolution was achieved in the end. 3 stars because of how long it took to sort the problem. No delivery time given, we order 2 corner 8ft CONCRETE fence posts. With in 10 Minutes of post mixing one into the ground. It crumbled and fell to the floor just missing my sons. At first customer service was good once u got though that is. How ever 3 days since speaking with them i still haven’t had a replacement and what makes it worse they are only replacing 1 not 2. How do I know that one won’t crumble if it’s the same batch! They also won’t replace the 2 bags of post mix that I’ve lost where this post broke and also knocked another one that was 6ft away. I had placed an order for other things but will now look to cancel order due to how this has been handled. Shame I can’t attach pictures because you would be shocked. So dangerous! Not sure if you can see but my name picture is the crumbled post! UPDATE. 1 new post arrived and the crumbled one was left for me to pay to be disposed off! And at 15.15 the delivery arrived. So another day waste waiting!

Lynnette Howlett

1 review

Jun 15, 2025

Great delivery but product had issues

The delivery and order handling was very well managed with the delivery on time and very courteous driver, but we ordered decking and there were so many knots in the pieces with a number warped. Luckily we ordered more than needed and are staining a dark colour or it would have been a problem for our garden project.

NK

1 review

Jun 15, 2025

Poor Delivery…

Materials arrived as described and pricing was competitive in comparison to other companies. However, delivery driver left our order of ply wood outside in the pouring down rain. It all got damaged and was no longer fit for use!!

Danny

1 review

Jun 12, 2025

Great Prices, Slow Process

Great prices—much better than what I found from big-name retailers. That said, the post-purchase experience is pretty frustrating. You get to choose a delivery date, but don’t expect to receive your order then—it’s more of a rough target than a guarantee. I placed three orders. Two were cancelled (from memory—one by me, one by them), both due to issues on their end. Communication is slow, and there's a long stretch of silence between placing the order and finally getting a delivery update. The customer service team is excellent—definitely a five. The problem doesn’t seem to be with them, but more with the whole process, which relies on confirming things with third parties and just takes time. I’m giving three stars for the order and delivery experience. The website and pricing? Solid five. Bottom line: If you’re not in a rush and can live with uncertainty around delivery, the savings might make it worth it.

JustAnotherManicMum

1 review

Jun 11, 2025

Good products and timely delivery

Good products and timely delivery. Unfortunately only my husband was at home at they didnt help bring it through to the garden, it had to be left blocking a space on the road until more people came home to help.

Ricardo Rivas

1 review

May 24, 2025

I would buy again if the price is good.

Had a bad experience, they resolved. So, I would use them again specially if I am not in a hurry.

Customer Yvette

1 review

May 19, 2025

Can be expensive

Can be expensive

Tanvir Rahman

1 review

May 15, 2025

good prices bad service - amended

Edit - Material market reached out afterwards explaining the technical difficulties they was having and steps they have taken to remedy this. Adjusted rating from 1 to 3 stars to reflect the customer service, I was harsh with my initial review, probably due to being stressed with the project. Prices was good, however delivery date was supposed to be the 12th (3dasy ago), no tracking information given. Emailed with no response, called several times, the phone will ring for about 10 minutes and then cut off claiming technical difficulties. It seems when everything goes well they are brilliant as the prices are some of the best online, however clearly they offset this loss in profits against the customer service team as it seems non existence. From reading other trust pilot reviews, Dani will now reply to this review apologetic... Which unfortunately does not help with a project. Had to go with Selco to keep the project going, I have requested a cancellation on the order and a refund, hopefully that does not take too long

Harry Lloyd

1 review

May 1, 2025

I am still waiting on an my order…

Update 19th June 2025 I managed to get through to someone and managed to get my delivery on the 12th May. I assumed this was the end of it but I have recently had a member of the team reach out and offer an explanation and an update on the staffing issues materials market seemed to be facing at the time of this incident. They where open and apologetic about the situation and I appreciate them taking the time to reach out and update me. With this in mind I would consider using the service again under the assumption that these issues have been addressed and will not happen again. -------------------------------------- I am still waiting on an my order placed on 13th April. It was due delivery on 25th April and never arrived. The delivery date was then confirmed to me over the phone to be the 30th April and again it didn't arrive. I cant get hold of anyone on the phone or get a reply via WhatsApp and so far I am also struggling to get a reply via email. Possibly the worst customer service I have ever experienced. #0906-00 UPDATE Still waiting on delivery. I have now been given 5 different delivery dates and still no sign of delivery. I don't even know what to say at this point.