Great products with extremely fast…
Great products with extremely fast delivery

H & M Hennes & Mauritz, operating under the domain mielauritz.dk, is a professional hair salon located in Sabro, Denmark. The company specializes in a range of hair services including cutting, coloring, permanent styling, and makeup applications. Mie Lauritz aims to provide a welcoming and comfortable environment for clients, ensuring they feel confident in the care they receive. Targeting individuals seeking quality hair and beauty services, Mie Lauritz offers the convenience of online booking, allowing customers to schedule appointments at any time. The salon operates from Monday to Friday, with additional availability by appointment, catering to a diverse clientele looking for reliable and professional hairstyling solutions.
H & M Hennes & Mauritz faces significant criticism from consumers, with many expressing frustration over poor customer service and long delivery times. Reviewers report issues such as receiving incorrect items, delayed refunds, and unhelpful staff interactions, particularly highlighting experiences where customer service representatives were dismissive or unresponsive.
While a small percentage of customers appreciate the shopping experience and the quality of some products, these positive sentiments are overshadowed by the overwhelming number of complaints regarding service and product fit. Many people also mention the inconsistency in stock availability across different locations. Overall, the sentiment leans heavily negative, reflecting a challenging experience for many shoppers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 2.0 | 1 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 1.8 | 5 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 2.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I like the ethical stance on recycling and sustainability that this company has”
“Jeg har købt vare online og har fået min ordre leveret til en anden by”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.0 out of 5 (poor) | 100 out of 100 | 2.3 out of 5 (poor) | 1.7 out of 5 (poor) | 3.0 out of 5 (fair) | — | 60 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: H & M Hennes & Mauritz is #4 of 5 on overall rating in this group. On website & app, Red Run scores higher (4.7 vs 1.7).
60 reviews of H & M Hennes & Mauritz. Filter by what matters to you.
Great products with extremely fast delivery
Alt alt for lidt Personale til at yde god Service. Man kastes frem og Tilbage uden gyldig Grund. Priserne er fine og acceptable men den der med personalet MEGET skuffende og Skandaløst. Man er jo god nok, når man Betaler. Lavt lavt og Dybt Forvirrende/Skuffende. Dog mange gode smukke produkter og Stort Godt Udvalg.
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Hørholm afdeling: Uforskammet, nedladende tiltale af kunden i høj tale foran andre kunder. Derudover kendte ekspedienten INTET til varerne. Hævdede hårdnakket, at skostørrelse var barnets alder i måneder!
Fik som det første besked på at deres kundeservice lukkede kl 15 og hun havde faktisk ikke havde tid klokken var 14.45. Og vi bare kunne returer i butikken men butikkerne siger nej hvad er det rigtige lise-lotte
Please please realize they are destroying the hole ekosystem in town to town all over the World. In production countries the water by letting out poison/colour after colouring process etc. In Africa they have dumped so much of what they call "recycling" that the nature is some cities are erased. The agricultur and water is totally unusable. Buy less clothes with quality and with brands that cares about nature and human rights not only saying they are. Even the staff in Sweden is humiliated by H&M using keyholes in employments rights rules. Please we need to stop supporting companies like this.
Jeg har lige handlet på nettet. Køber en vare til en pris og når jeg modtager, er prisen mindre på deres prismærket og jeg kan ikke få forskellen refunderet. Det ses jo først, når varen er pakket ud. Det gør jeg så ikke mere.
Jeg købte nogle varer til min kone i min kones navn ordrenr. 51409408836 det er det var til hende der viste sig at det meste var for stort undtagen et par trusser og en par cykelshorts der var 1546,85 kr. og cykel shorts og trusser kostede 99 kr. per pakke af de blev returneret fik vi 920,85 kr. tilbage Det vil sige at hendes og Mauritz har stjålet 387.10 kr. Som bare er forsvundet i deres klasse Jeg kontaktede selvfølgelig H&M og fik den besked at de kunne de ikke gøre noget ved .. i deres kundeservice, jeres navn kundeservice er falsk reklame er de absolut ingen service har. så køb aldrig hos hende så Mauritz De fupper lyver og stjæler med arme og ben Og jeg er sikker på der ikke var flere af det det er kede af at man skal ringe til dem og få afklaret det problem at vi har ringet og de vil ikke tage imod besked da det ikke var min kone har ringet og hun kan simpelthen ikke komme til telefonen i deres åbningstid. Men til min mail. de er super arrogant det er pisse lige glade i det de kalder deres kundeservice de sidder der kun for at være afvisende og gøre det så besværligt så kunderne opgiver deres forhenværende må jeg få penge eller bare returneret hele. Kan godt forstå dansk trust fakta her kun er på en eller to stjerner for gud hvor er det dog en elendig butik og handle. samtalen er blevet optaget som bevis
They have only black people in their comercials. They hate white people. Don´t shop there.
Hvordan kan en så velassorteret, markedsorienteret tøjforretning leve med så uprofessionel juniorbetjening som tydeligvis ikke levnes kompetance tilkundeservice. Min kone har gennem flere snesevis år købt til børn, børnebørn og nu oldebørn. Sidst i dag i Greve hvor hun ville returnere et sær babytøj som var købt for småt. Ved købet understregede min kone at det skulle kunne byttes, også efter den berømte måned efter køb, hvilket hun blev lovet ikke ville være noget problem. Gæt nu. Først i kø ( lang) for at få at vide at returmåneden var gået ( se ovenstående). Dernæst lang forklaring om løftet om bytning/ returnering hvilket vi ikke skulle bruge, do min kone allerede havde fyldt op med nyt indkøb, som skulle betales. Derefter henvisning til forretningsbestyreren på nederste etage. Ny kø, endelig fremme ved bestyrer, sød dame, intet problem. Hvorfor skulle min kone gennem denne skærsild. Giv dog pigerne kompetance til konduite. Min blide kone var sur, intet køb i dag eller foreløbig. Med venlig hilsen Svend Toft
H&M group including Cos, Arket etc. When working for this group, they pretend to behave like being your friends when actually they are more interested in finding any fault what they can use against you ! This company has a very toxic atmosphere & it is a reason why they are always looking for new staff & offer & advertise positions that no one wants to fill. The reputation is also toxic what they have, many people know this to be true & many people also know that if you wanted to be treated as rubbish this company will treat you with contempt. Be aware if you apply for a position within this group that you future prospects with be extremely limited & you will be fired for any small excuse. Also the management seems very insecure in this group & if they feel you are a threat in any way, yes you guessed it right - You will be fired.
Beställde ett kostymset några dagar sen. Väldigt fin färg på den. Nackdel är väl att tyget är lite tunnare men gäller väl att hålla sig inomhus!
Hennes & Mauritz knytter deres medlemsskab op på installation af en app. Det stjæler tid. Fra kunderne foran kassen. Medarbejderne der skal bruge tid på kunderne, det står og trykker og leder efter passwords og sender stress ud i køen, der bare vokser foran kassen. Igår måtte jeg forlade butikken og finde mine underbukser et andet sted. Jeg har afinstalleret app’en og dermed mit medlemskab. Alle har lyst til at gøre noget. Kunderne i køen, medarbejderne. Mens man står og kigger desperat ned på sin mobil, står alle andre og venter.
I like the ethical stance on recycling and sustainability that this company has. They are not my favourite shop for design but you can can normally get some good staples. I had a really positive experience from some staff in the Cardiff store recently who went out of their way to help me when I had lost my receipts and wanted another one. They traced my order and issued another gift receipt for me. Big shout out to the Cardiff store - it has definitely moved up in my estimation, and is likely to become a favourite.
Ordered a dress online with discount and wanted it in large instead of medium. Called H&M customer services to check I could swap it in the store. Reply yes no problem. I said can I do a straight swap as don't want to lose my discount/points (It was a £5 H&M discount). Reply yes no problem. Dress not in stock yet at Stevenage so drive to Luton store. Store refuse to swap the dress and say they have never swapped online purchases. Call H&M Customer Services whilst still in store. Told store can swap the dress and they don't understand why they aren't doing it. I'm paying for the call. I pass phone to cashier ....cashier says we don't swap online purhcases. Customer Services continue to say they can...charges...petrol.....phone call...most idiotic policy in retail ever and store and customer services seem to work for different organisations. Came home and returned the dress which I could have done in the first place if I had not been told I could swap it in store. Such a shame as some nice clothes but completely put off from shopping here.
Ufattelig dårlig hjemmeside ved reklamation … Jeg har IKKE modtaget min ordre som PostNord påstår er leveret -ordre 46972671996. Har talt med jeres kundeservice (tror det er løst) men hvorfor har i ikke en kontaktformular ? En bekræftelse på ens henvendelse ? Modtager heller ikke en mail om, at man har henvendt sig efter kundeservice ? Ingen bevis på reklamation eller at den er under behandling ? Det efterlader jeres kunder i en dårlig situtation.
Har i går forsøgt at returnere MONKI tøj i en af jeres butikker. Det ville de ikke tage imod, selvom det er købt online hos jer. INTET sted i de tekster jeg kan finde om returnering, i går (har screenshot), står der at MONKI skal sendes retur, og ikke modtages fysisk i butikker. Dette var dog hvad butikken sagde til mig. Og at jeg kunne finde disse kriterier under jeres oplysninger om returnering. I går stod der intet om dette. Varen blev leveret til mig, med forsinkelse, tirsdag, og jeg forsøger at returnere idag torsdag. ØV.. Har været i kontakt med kundeservice, og det ENESTE jeg får besked om er at når jeg MODTAGER varen, kan jeg se på retursedlen at adressen er anderledes for returnering... Så vær obs på at HM ikke længere bytter alle de varer de sælger online.
Commande de près de 200 euros effectuée chez h et m il y a plus de 15 jours (et débitée, bien entendu ;). "Livraison": Swoopin... Le suivi semble sur pause pendant 10 jours (avec diverses pseudo "actions" affichées) puis renvoi à l'expéditeur annoncé. Ils ne font même pas semblant d'avoir tenté une livraison. Franchement je ne vois pas à quoi ils servent... Inadmissible d'utiliser un tel "prestataire" Quant à h et m, il faudrait les joindre par téléphone ou réseaux sociaux... C'est ma dernière commande h et m!
I have 3 emails offering me 1) a £5 bonus voucher, 2) a 15% discount off my next order, valid for 6 months, and 3) a 10% discount for becoming a new member. I placed an order for well over the minimum (having waited weeks for one item to become available) and the vouchers weren't applied. Live Chat? He simply didn't understand what the voucher was, or what to do, kept disappearing to 'ask a colleague'. I called in, held on for what seemed like half an hour while she typed. No good. I said look I could cancel and start again. She waited while I checked my hard-to-get item which is now sold out again. I said forget it, I'll leave it as it is. Just had an email. She cancelled my order! Now I'm on another live chat. "Yes, sorry about that. Nothing I can do. Is there anything else I can help with today?" I don't know, Valium, maybe ??
Stylish clothes but WHY DOES THE BUTTON FALL OFF ON EACH AND EVERY OCCASION
H & M Hennes & Mauritz, operating under the domain mielauritz.dk, is a professional hair salon located in Sabro, Denmark. The company specializes in a range of hair services including cutting, coloring, permanent styling, and makeup applications. Mie Lauritz aims to provide a welcoming and comfortable environment for clients, ensuring they feel confident in the care they receive. Targeting individuals seeking quality hair and beauty services, Mie Lauritz offers the convenience of online booking, allowing customers to schedule appointments at any time. The salon operates from Monday to Friday, with additional availability by appointment, catering to a diverse clientele looking for reliable and professional hairstyling solutions.
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