Couldn't get signal with this sim waste…
Couldn't get signal with this sim waste of money

Asda Mobile is a telecommunications provider that offers a variety of SIM-only deals and mobile plans to consumers in the UK. The company operates on the Vodafone network, ensuring reliable coverage for 99% of the UK population. Asda Mobile caters to a wide range of customers, including those looking for budget-friendly options, as well as individuals seeking flexibility with their mobile plans. Their offerings include plans with data ranging from 10GB to unlimited, all featuring unlimited minutes and texts. Customers can choose between 12 and 24-month contracts or opt for monthly plans without a long-term commitment. Asda Mobile also provides additional features such as data rollover, allowing users to save unused data for future months, and roaming in 46 destinations. With a focus on affordability and transparency, Asda Mobile aims to deliver accessible mobile services to meet the diverse needs of its customers.
Asda Mobile receives a mixed response from consumers, reflecting both commendable service and notable frustrations. Many reviewers appreciate the excellent value and quick delivery of SIM cards, highlighting the helpfulness of customer service when issues arise.
Positive sentiments often mention the ease of switching to Asda and the reliability of the phone signal. However, significant complaints surface regarding the service quality, with some customers experiencing delays in receiving their SIM cards and difficulties with the website and app functionality. Issues such as slow internet speeds and limitations on purchasing multiple SIMs also contribute to dissatisfaction. Overall, while Asda Mobile offers good value and customer support, the service inconsistencies leave many users frustrated.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 1,060 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 4.0 | 423 |
| Jun 25 | 3.6 | 359 |
| Jul 25 | 3.6 | 218 |
| Aug 25 | 3.4 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Asda customer service was excellent”
“The service is a joke”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 50 out of 100 | 3.8 out of 5 (good) | 4.1 out of 5 (good) | 2.1 out of 5 (poor) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.5 out of 5 (fair) | 100 out of 100 | 3.7 out of 5 (good) | 3.9 out of 5 (good) | 3.6 out of 5 (good) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 |
Bottom line: Asda Mobile is #3 of 5 on overall rating in this group. On website & app, Maya Mobile scores higher (4.1 vs 2.1).
1,060 reviews of Asda Mobile. Filter by what matters to you.
Couldn't get signal with this sim waste of money
took far too long to port my number from an other network .then when it did happen sent a text to my daughter it came up with the number i was issued with ,phoned her one minute later it was my number from old network ,Phoned customer services and was told "what! do you expect it to work perfectly " No the answer i was expecting ....
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Polarized pattern: few middle ratings. 61% of recent reviews are 4–5★ and 32% are 1–2★.
Have already given feedback. Asda has sent feedback reminder. They deserve zero.
So far, reception, calls and all the important stuff is ok and it's cheap which is also a bonus. My problem is that I had to get a rolling pay-as-you-go bundle when I really wanted a monthly fixed contract but however much I try Asda mobile will not let me get a contract, I keep going round and round using their app trying to link my Asda store and mobile accounts and until I can do that I can't get a monthly contract and each time it either fails or keeps returning me to the same screen. Multiple phone calls to customer service haven't helped and I'm now getting texts telling me to top up my sim when it's on a monthly bundle. So, mobile service so far is good whilst technical service is just frustrating. I will probably stick to a monthly pay-as-you-go bundle because it has broken my spirit but I miss out on Asda points and rolling unused data.
Rubbish. Totally useless and unreachable customer service when you most need them. They made a total mess of the monthly top ups then had the cheek to offer an absolutely insulting 4gb extra data which I neither need nor will use by way of compensation for all the hassle and stress they caused. Leaving asap. Thanks for your reply. Tried reaching out as you suggest. I live in hope. (But not much!) No replies via the method they suggested here. Update. After endless hassle messaging on facebook being sent codes and having the issue closed before it was resolved, several times,they gave me a free month. Too late. I'm off!
I had no problem getting contract sorted and fast transfer with a quick phone call with pac .I chose asda to stay on the vodafone signal and seems OK.
Good value contract with rapid delivery and number switch. However, the Asda Mobile app leaves a lot to be desired! 4 screens to click through every time. Why? Also sparse information. Does not show the data rollover. Please update to a decent app!
Helpline is good and contract deal was worthy of a 5 star rating but contract had to be cancelled by customer due to SIM arriving late.
Asda Mobile is a telecommunications provider that offers a variety of SIM-only deals and mobile plans to consumers in the UK. The company operates on the Vodafone network, ensuring reliable coverage for 99% of the UK population. Asda Mobile caters to a wide range of customers, including those looking for budget-friendly options, as well as individuals seeking flexibility with their mobile plans. Their offerings include plans with data ranging from 10GB to unlimited, all featuring unlimited minutes and texts. Customers can choose between 12 and 24-month contracts or opt for monthly plans without a long-term commitment. Asda Mobile also provides additional features such as data rollover, allowing users to save unused data for future months, and roaming in 46 destinations. With a focus on affordability and transparency, Asda Mobile aims to deliver accessible mobile services to meet the diverse needs of its customers.
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