4 problems in 3 months
I switched to asda mobile in April and in those 3 months I have had numerous issues, having to contact customer service about 4 separate problems. First one, when I activated my sim i didn't have the correct data allowance so had to get that fixed. That was straightforward enough. Second time, I had received a voicemail while my number was porting and I couldn't get the voicemail notification to go away so I contacted customer service about that. This one is not necessarily their fault but they were completely unable to help resolve the situation, had to spend alot of time on message boards to find the solution. Third time was I think caused by the voicemail issue, I think in trying to fix the problem they disabled my phone number so I was unable to receive/make calls and texts or use mobile data for 4 days! Thats how long it took them to reactivate it. Unacceptable. And most recently, I noticed I was being charged an extra £1 per month than what my contract states and when I rang I was told that the contract was a mistake. The customer service have always been polite and made every attempt to help but the numerous issues I have encountered so far have made me regret changing to asda as my provider. It all feels a bit unprofessional to be honest, not like it's owned by a massive company. Will be cancelling as soon as I'm out of my contract.
