LloydsPharmacy Online Doctor is a registered healthcare service in the UK that offers a variety of online medical services to patients. The company provides safe and personalized healthcare solutions facilitated by NHS experienced clinicians. Its offerings include consultations for weight loss, sexual health, men's health, women's health, general health, and travel health services. Targeting individuals seeking convenient and discreet online healthcare, LloydsPharmacy Online Doctor allows patients to access treatments and advice from the comfort of their homes. The platform features services like STI testing, erectile dysfunction treatments, contraception options, and home blood tests, among others. With a commitment to reliable healthcare, LloydsPharmacy Online Doctor aims to meet the diverse health needs of its customers across the UK.
LloydsPharmacy Online Doctor receives high praise for its quick and efficient service, with many reviewers highlighting the ease of use and straightforward processes. Customers appreciate the helpful staff and the user-friendly website, making it simple to navigate their health needs.
However, there are notable complaints regarding delivery issues, with several consumers reporting late arrivals and poor communication when trying to resolve these problems. Some express frustration over the lack of continuity in clinician responses, which can lead to repetitive questions. Despite these concerns, the overall sentiment remains positive, with a significant majority satisfied with the service provided. Overall, LloydsPharmacy Online Doctor is viewed favorably, though improvements in delivery and customer service are needed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,060 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.6 | 147 |
| Oct 24 | 4.6 | 75 |
| Nov 24 | 4.6 | 98 |
| Dec 24 | 4.5 | 85 |
| Jan 25 | 4.4 | 93 |
| Feb 25 | 4.5 | 62 |
| Mar 25 | 4.6 | 21 |
| Apr 25 | 4.7 | 21 |
| May 25 | 3.7 | 23 |
| Jun 25 | 4.2 | 65 |
| Jul 25 | 4.1 | 17 |
| Aug 25 | 4.3 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Quick and efficient, easy to do”
“Late delivery on 25th from sending on 22nd, ice pack melted, medication warm”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Health & Medical.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.8 out of 5 (good) | 4.0 out of 5 (good) | −7% | 1,060 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 3.5 out of 5 (good) | 4.2 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: LloydsPharmacy Online Doctor is #2 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 4.0).
500 reviews of LloydsPharmacy Online Doctor. Filter by what matters to you.
Item dispatched on 29th January 2025. EVRi received package on 29th January at 21:05. 30th January EVRi advise the delivery has been delayed and that they hope to send it next working day...... today 13th February I am still awaiting delivery. EVRi are useless to say the least!!!!!
Good communication and advice will recommend 100 percent thank you
Excellent service, quick, reliable and helpful.
Quick answers to the questions people ask most.
Yes, LloydsPharmacy Online Doctor is a legitimate company with a high customer rating of 4.2 out of 5 based on numerous reviews. Many customers have praised their excellent service and straightforward processes.
No, LloydsPharmacy Online Doctor is not a scam. They have verified reviews indicating a mix of positive experiences, though some customers have raised concerns about delivery issues.
LloydsPharmacy Online Doctor provides a range of online medical services, including consultations and prescriptions for various health needs, with an easy-to-use website for filling in health questions.
LloydsPharmacy Online Doctor accepts various payment methods, including credit and debit cards. Customers have noted the process is quick and straightforward.
You can contact customer support through their website or by phone. However, some customers have reported long wait times when trying to reach support, especially during busy periods.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Once I decided on what treatment I wanted, I had to resubmit the form twice as it didn't save. This was annoying as I had an email to say click here and complete no need to redo request yet I had to do the request! Once done GP review was quick although no follow up email to say items ready to collect from pharmacy Another thing is the lack of convenient pharmacies for collection ok if you drive but not for us who use public transport
Quick positive response. Comprehensive questionnaire is reassuring.
Did an online consultation. Great correspondence. Prescription prescribed and received very quickly Great service all round
easy to use online ordering, Dr forms although quite long easy to complete. Quick response and dispatch of order
Poor customer service. Tried to get answers regarding treatment via email. Apparently they tried to call - couldn’t verify this. Very misleading. First prescription was for 18 days of medication when the course is 12 weeks. Doesn’t make sense. All dosage at 0.5mgs so have to take up to 4 tablets per day. DO NOT USE THIS COMPANY
Poor Delivery After a lost parcel from EVRI after a week for what should have been next day delivery and lots of communications with Customer Services. A new order was sent out one week later and that did arrive. So the jury is still out about the delivery. I'd rather pay more for delivery to ensure it's delivered on time. But Lloyd's Pharmacy were very apologetic about it so I've upgraded the scoring.
You covered everything I needed to know and the service was exemplary
Contact was excellent helpful. And informative.Delivery was discrete and very quick.I am very pleased that I contacted LloydsPharmacy Online and am confident about contacting it again should I have a problem.
Very good service very helpful
Excellent service, quick, no fuss and prompt delivery.
LloydsPharmacy Online Doctor is a registered healthcare service in the UK that offers a variety of online medical services to patients. The company provides safe and personalized healthcare solutions facilitated by NHS experienced clinicians. Its offerings include consultations for weight loss, sexual health, men's health, women's health, general health, and travel health services. Targeting individuals seeking convenient and discreet online healthcare, LloydsPharmacy Online Doctor allows patients to access treatments and advice from the comfort of their homes. The platform features services like STI testing, erectile dysfunction treatments, contraception options, and home blood tests, among others. With a commitment to reliable healthcare, LloydsPharmacy Online Doctor aims to meet the diverse health needs of its customers across the UK.
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