LloydsPharmacy Online Doctor is a registered healthcare service in the UK that offers a variety of online medical services to patients. The company provides safe and personalized healthcare solutions facilitated by NHS experienced clinicians. Its offerings include consultations for weight loss, sexual health, men's health, women's health, general health, and travel health services. Targeting individuals seeking convenient and discreet online healthcare, LloydsPharmacy Online Doctor allows patients to access treatments and advice from the comfort of their homes. The platform features services like STI testing, erectile dysfunction treatments, contraception options, and home blood tests, among others. With a commitment to reliable healthcare, LloydsPharmacy Online Doctor aims to meet the diverse health needs of its customers across the UK.
LloydsPharmacy Online Doctor receives high praise for its quick and efficient service, with many reviewers highlighting the ease of use and straightforward processes. Customers appreciate the helpful staff and the user-friendly website, making it simple to navigate their health needs.
However, there are notable complaints regarding delivery issues, with several consumers reporting late arrivals and poor communication when trying to resolve these problems. Some express frustration over the lack of continuity in clinician responses, which can lead to repetitive questions. Despite these concerns, the overall sentiment remains positive, with a significant majority satisfied with the service provided. Overall, LloydsPharmacy Online Doctor is viewed favorably, though improvements in delivery and customer service are needed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,060 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.6 | 147 |
| Oct 24 | 4.6 | 75 |
| Nov 24 | 4.6 | 98 |
| Dec 24 | 4.5 | 85 |
| Jan 25 | 4.4 | 93 |
| Feb 25 | 4.5 | 62 |
| Mar 25 | 4.6 | 21 |
| Apr 25 | 4.7 | 21 |
| May 25 | 3.7 | 23 |
| Jun 25 | 4.2 | 65 |
| Jul 25 | 4.1 | 17 |
| Aug 25 | 4.3 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Quick and efficient, easy to do”
“Late delivery on 25th from sending on 22nd, ice pack melted, medication warm”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Health & Medical.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.8 out of 5 (good) | 4.0 out of 5 (good) | −7% | 1,060 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 3.5 out of 5 (good) | 4.2 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: LloydsPharmacy Online Doctor is #2 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 4.0).
500 reviews of LloydsPharmacy Online Doctor. Filter by what matters to you.
Clinician sending a questions back and forth hours apart- each time a different doctor, seemed very repetitive and no continuity. Quite frustrating. Got there in the end tho after two days. Prescription finally approved.
I have been ordering Mounjaro from Lloyds Pharmacy Online Dr since Feb 2025. Initially they were really good with next day courier delivery. However, they are now dispatching from Pharmacy 2U and the service is no where near as good. Pharmacy2U use Royal Mail not couriers, the icepack is always melted. The box is no longer marked as Fragile. Delivery depends on your local postal service so is definitely not next day - even though you have to pay £4.95 for 'next day' delivery. The needles used to be 0.32 and are now 0.23 (the higher the gauge the finer the needle) and follow up service is less than satisfactory. Mounjaro from Lloyds is not cheap, but I trusted the product was genuine and service was good. Now it is definitely 3rd rate. Once pricing sorts itself out I will be moving provider. Update: My prescription/order number is LP_4630844_14. Lloyds Online Drs have sent message saying Pharmacy2U will reply to me re the delay. To date I have no reply from them and as my contract is with LOD and not Pharmacy2U, LOD are the ones who should be resolving this.
It was misleading that the medication was in stock st a local chemist, but that was not the case when I telephoned to check after I had purchased it. The actual online consultation was very straight forward and I received a very prompt reply back.
Quick answers to the questions people ask most.
Yes, LloydsPharmacy Online Doctor is a legitimate company with a high customer rating of 4.2 out of 5 based on numerous reviews. Many customers have praised their excellent service and straightforward processes.
No, LloydsPharmacy Online Doctor is not a scam. They have verified reviews indicating a mix of positive experiences, though some customers have raised concerns about delivery issues.
LloydsPharmacy Online Doctor provides a range of online medical services, including consultations and prescriptions for various health needs, with an easy-to-use website for filling in health questions.
LloydsPharmacy Online Doctor accepts various payment methods, including credit and debit cards. Customers have noted the process is quick and straightforward.
You can contact customer support through their website or by phone. However, some customers have reported long wait times when trying to reach support, especially during busy periods.
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Dreadful. Password failed so many times unbelievable. Then they ask you to do a video. Which to anyone with not a lot phone skills is very difficult. Instructions are not very clear to a novice. Yes they need to protect themselves but get a signed declaration that the ID is current and the photos are up to date. A good idea would be gor the patient to go to a local Lloyds Pharmacy and get the ID checked out.
I found the video part of the assessment difficult as I do not have a full length mirror. I had to get my daughter to help me. I think many people who are obese will not have a full length mirror. The rest of the process was quite simple and quick.
It all worked well until recording the videos required. I’m a 69 year old living alone and it was impossible to make the videos on my own. I dont want someone else taking the videos. I’ve already paid for the medication but can’t get it until the videos are provided. It’s got me stressed and in tears trying.
I am getting an error message when I try to record the required video.
Once I decided on what treatment I wanted, I had to resubmit the form twice as it didn't save. This was annoying as I had an email to say click here and complete no need to redo request yet I had to do the request! Once done GP review was quick although no follow up email to say items ready to collect from pharmacy Another thing is the lack of convenient pharmacies for collection ok if you drive but not for us who use public transport
I'm still waiting for my results from October. Emailed twice with no answer. Glitches on their emails caused a delay in receiving my results. I have now received my results. Thank you.
Quick and simple consultation and prescriptions but utterly disastrous deliver because Lloyd’s choose to use Evri who are cheap but often rubbish so I paid for next day delivery, waited a week then Lloyd’s have to send out a second delivery (with the same shipping company) so who knows if I will get it. Please please stop using Evri (ex Hermes who changed their name because they had such a bad reputation). I would rather use another more expensive online dr that used a decent delivery company.
I didn't provide any evidence of identification or status of weight or bmi as s required, prescription still granted. This need to be tightened up as could be prescribed to patients that don't need it and could be harmful if used for the wrong reason.
Helpful advice and good information
The ability to re-order is great but the process is not explained and somewhat cumbersome. The speed of response and the outcome however were excellent.
LloydsPharmacy Online Doctor is a registered healthcare service in the UK that offers a variety of online medical services to patients. The company provides safe and personalized healthcare solutions facilitated by NHS experienced clinicians. Its offerings include consultations for weight loss, sexual health, men's health, women's health, general health, and travel health services. Targeting individuals seeking convenient and discreet online healthcare, LloydsPharmacy Online Doctor allows patients to access treatments and advice from the comfort of their homes. The platform features services like STI testing, erectile dysfunction treatments, contraception options, and home blood tests, among others. With a commitment to reliable healthcare, LloydsPharmacy Online Doctor aims to meet the diverse health needs of its customers across the UK.
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