Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	4.4	1,060	100%	-0.1	● Low

4.4 / 5 overall

1,060 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Aug 2025.

Last 3 months: 4.2▼ 0.1
12-month avg: 4.5
All-time: 4.4
Category avg: 4.2

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Health & Medical.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Delivery	Website & app	Trend	Reviews
LloydsPharmacy Online DoctorThis company	4.4 out of 5 (good)	100 out of 100	4.4 out of 5 (good)	3.8 out of 5 (good)	4.0 out of 5 (good)	−7%	1,060
Rula	4.6 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	—	4.6 out of 5 (good)	—	1,000
Canada Pharmacy	4.3 out of 5 (good)	100 out of 100	4.9 out of 5 (good)	3.5 out of 5 (good)	4.2 out of 5 (good)	—	100
Amicafarmacia	1.1 out of 5 (poor)	100 out of 100	—	—	—	—	100
Dr. Max	1.8 out of 5 (poor)	100 out of 100	—	—	—	—	100

Bottom line: LloydsPharmacy Online Doctor is #2 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 4.0).

Reviews

500 reviews of LloydsPharmacy Online Doctor. Filter by what matters to you.

4.4ⓘ

Customer reviews (1,060)

0 reviews in the last 12 months

Write a review

Nigel Buckland

1 review

Aug 18, 2025

The prescribed drugs were never let down by terrible outsourced pharmacy and delivery…

The prescribed drugs were never delivered; when I enquired regarding next steps, I was advised that the company have outsourced this service to Pharmacy2U and provided no further help. As the drugs have to be kept in a controlled temperature I have had no help or advice as to what to do next, whether a refund will be issued or whether drugs will be resent… Terrible delivery service letting down a great online GP service.

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A Huntington

1 review

Jun 26, 2025

Great service till something goes wrong

Have been using Lloyds online doctor since March for Mounjaro with no problems at all that is until this time, Ordered my next pen of 10mg on Tuesday 24th was despatched Tuesday via Evri, received a message from Evri yesterday saying that my parcel was delayed and will not be delivered that day, messaged Online Doctor though my patient record, as it states if you have a delay with delivery and it goes over the 36 hour deliver and am not going to be using the pen with in 7 days, as I still have 1 dose left in my last pen, and that due to it not being refrigerated within the 36 hours it is only going to have a 30 day shelf life so going to miss out on doses and at £200 a shot that is a lot of Money, it has been over 24hours that I messaged them and have heard nothing from them at all, currently my pen is sat in Evri warehouse somewhere.

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Andy Smith

1 review

Jun 21, 2025

orders not delivered

Lloyds Pharmacy use Evri as their courier, and the delivery service Evri provide is very poor. I've had 3 deliveries not arrive now, and Lloyds Pharmacy seem to have changed their website so you can no longer get online help or report a missing delivery. Nobody answered the phone on their helpline. I've now changed to Superdrug who are more reliable and have better customer service.

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Kate O

1 review

Nov 15, 2024

Damaged unsealed mounjaro

Update to the below: After having to be very persistent and chasing Lloyds to get tot the right person this was eventually resolved and a replacement pen sent out free of charge. Whilst satisfied with the result I would recommend Lloyds ensure all their staff and doctors know how to deal with this situation. If you have this problem just insist it is raised as a complaint regardless of what the initial responses may be. I order mounjaro (injectable pen) my third course arrived earlier this week so I’ve spent almost £600 with Lloyds to date. The outer box had signs of damage but worse still the inner packaging was completely ripped open so the pen was loose. So the medication is not sealed at all and has potentially been tampered with (likely given that it cost me £200!) I have had so much back and forth with Lloyd’s online pharmacy doctors and uploaded multiple photos. I have offered to return this pen and asked them to send out a replacement or I am happy to take this one to my local pharmacy to be disposed of. Lloyd’s are currently telling me (now days into this complaint!) that it was ‘probably’ just damaged in the warehouse or by the pharmacy and to just use it. I refuse to do this for obvious reasons and MHRA regulations clearly state that medication should never be taken if the seal has been broken on inner packaging. It is still not resolved and I intend to report them to the MHRA later today if still unresolved. I should have read other recent reviews on here as this seems to be a recurring problem. Also don’t believe the replies they are giving - they can only issue a refund or replacement with my patient ID so they are probably just lying to make people believe they are resolving complaints! Be warned - pay the £10 extra and go with boots! I’d encourage anyone with a similar problem to report to MHRA who will investigate pharmaceutical breaches and medical malpractice.

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Month	Average	Reviews
Sep 24	4.6	147
Oct 24	4.6	75
Nov 24	4.6	98
Dec 24	4.5	85
Jan 25	4.4	93
Feb 25	4.5	62
Mar 25	4.6	21
Apr 25	4.7	21
May 25	3.7	23
Jun 25	4.2	65
Jul 25	4.1	17
Aug 25	4.3	60

LloydsPharmacy Online Doctor reviews & trust report

LloydsPharmacy Online Doctor has a positive customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 422 positive reviews

Top complaintsof 63 negative reviews

How it compares

Reviews

Customer reviews (1,060)

The prescribed drugs were never let down by terrible outsourced pharmacy and delivery…

Great service till something goes wrong

orders not delivered

LloydsPharmacy Online Doctor FAQ

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Alternatives to LloydsPharmacy Online Doctor

Rula

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Repeat customer

Damaged unsealed mounjaro

About LloydsPharmacy Online Doctor

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