Superdrug Online Doctor is a telehealth service that provides a range of healthcare solutions through an online platform. Customers can access professional medical consultations, receive prescriptions, and obtain treatments conveniently from their homes. The platform is regulated by the MHRA, ensuring a high standard of care and safety. With services tailored for various health needs, Superdrug Online Doctor caters to individuals seeking treatment for conditions such as erectile dysfunction, weight management, sexual health, and chronic health issues. The company focuses on delivering hassle-free healthcare experiences, offering at-home test kits and options for medication delivery or collection within a few hours. Superdrug Online Doctor aims to provide accessible and efficient healthcare services to a broad audience, including those looking for discreet solutions to personal health concerns.
Superdrug Online Doctor receives a mixed response from customers, with a notable 71% expressing satisfaction. Many reviewers praise the quick and helpful service provided by staff members like Luis, Jorge, and Fatima, highlighting their politeness and ability to resolve issues promptly.
However, a significant number of complaints focus on order delays and medication availability, with several customers reporting long waits for their prescriptions and inadequate communication regarding order statuses. Issues with Royal Mail deliveries and lack of support during the ordering process also contribute to dissatisfaction. While some appreciate the assistance they receive, the recurring problems with order fulfillment and customer service leave many feeling frustrated.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,060 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.4 | 123 |
| Oct 24 | 3.4 | 48 |
| Nov 24 | 4.0 | 38 |
| Dec 24 | 3.6 | 48 |
| Jan 25 | 3.6 | 53 |
| Feb 25 | 3.9 | 68 |
| Mar 25 | 4.4 | 205 |
| Apr 25 | 4.0 | 279 |
| May 25 | 3.1 | 33 |
| Jun 25 | 4.0 | 89 |
| Jul 25 | 4.9 | 16 |
| Aug 25 | 3.5 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Excellent customer service”
“I ordered Mounjaro two weeks ago and it still hasn't arrived”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.1 out of 5 (fair) | 2.8 out of 5 (fair) | +3% | 1,060 |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 |
Bottom line: Superdrug Online Doctor is #3 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 3.1).
500 reviews of Superdrug Online Doctor. Filter by what matters to you.
Truly terrible. Customer service couldn’t care less. Packaging always looks like it’s been packed by a drunk rhino, and there’s a complete disconnect between consignment updates from Superdrug and their delivery partner resulting in 3 days or more of complete unknowing of the whereabouts of your order.
Late or no response to emails or messages. Medication was late due to royal_mail so I wanted to know how this will affect the medication but no response to quite an important question.
Great Service from Superdrug. Post Office not so much.
Quick answers to the questions people ask most.
If your order is delayed, we recommend contacting our customer service team directly for assistance. They can provide you with updates on your order status.
You can reach our customer support team through the contact options provided on our website. They are available to assist with any prescription-related inquiries.
For information on returning medication, please review our return policy on the website. If you have specific questions, our customer service team can assist you.
Pricing details can vary based on the service and medication. For specific pricing information, please visit our website or contact customer support.
If you encounter issues during your online consultation, please reach out to our customer support team for assistance. They can help resolve any problems you may have.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Very slow at processing my order and at responding to messages . And Ignored my message stating that the package should be placed in my secure mailbox as I am never there to sign anything when the post arrives. So i received a message from Royal Mail stating that they could not deliver because one was at home .
They keep in touch all the time are ready to answer any questions you might have
Good communication and ease of filling in the prescription form. Impressed with speed of delivery and after sales experience
Everything worked very efficiently. The form filling and photo sending was easy to do and I got quick replies.
Used to order medication. Usually good with turn around but can be slower then expected. They say they have doctors in hand to answer questions- but most times it’s more than 2 days to get any reply. Once I didn’t get e reply for a week. You don’t have any other contact route and can’t cancel incorrect orders, hence my 3 star rating.
Great service quick delivery easy too order
Orders placed with ‘cold delivery’ say Royal Mail 24 hour tracked and take on average 2 weeks to arrive. Suoerdrug are fly - always says order def patch note created but then takes anywhere up to 9 working days to actually enter the postal network. For the costs involved it’s disgraceful. I e contacted customer service multiple times and received a negative response about 3 days later. Three times now so definitely my last. To the Superdrug reply: I am not going to share personal information in a public reply. That’s a very inappropriate and unprofessional request to make. Update number 2: I believe thus review has had a take down notice as I’m being asked for more details. Another reason never to use this service again. This review is honest and truthful, delivery takes up to a week despite paying for next day service.
I am so happy with the service, its reliable safe and efficient. The doctors respond within 24 hours (most of the time sooner) As a busy mum of 2 that works work full time it takes the hassle out of appointments and you can get things delivered right to your door! Cant recommend this service more.
Good service problem is the price £££££ If you shop around you will find same product at a lot cheaper price My wife gets the same service and product off a big company at almost 60£ cheaper
I made a call to the Superdrug help line and Kymberley was very helpful and solved my problem.
Superdrug Online Doctor is a telehealth service that provides a range of healthcare solutions through an online platform. Customers can access professional medical consultations, receive prescriptions, and obtain treatments conveniently from their homes. The platform is regulated by the MHRA, ensuring a high standard of care and safety. With services tailored for various health needs, Superdrug Online Doctor caters to individuals seeking treatment for conditions such as erectile dysfunction, weight management, sexual health, and chronic health issues. The company focuses on delivering hassle-free healthcare experiences, offering at-home test kits and options for medication delivery or collection within a few hours. Superdrug Online Doctor aims to provide accessible and efficient healthcare services to a broad audience, including those looking for discreet solutions to personal health concerns.
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