Great service
Great service

Superdrug Online Doctor is a telehealth service that provides a range of healthcare solutions through an online platform. Customers can access professional medical consultations, receive prescriptions, and obtain treatments conveniently from their homes. The platform is regulated by the MHRA, ensuring a high standard of care and safety. With services tailored for various health needs, Superdrug Online Doctor caters to individuals seeking treatment for conditions such as erectile dysfunction, weight management, sexual health, and chronic health issues. The company focuses on delivering hassle-free healthcare experiences, offering at-home test kits and options for medication delivery or collection within a few hours. Superdrug Online Doctor aims to provide accessible and efficient healthcare services to a broad audience, including those looking for discreet solutions to personal health concerns.
Superdrug Online Doctor receives a mixed response from customers, with a notable 71% expressing satisfaction. Many reviewers praise the quick and helpful service provided by staff members like Luis, Jorge, and Fatima, highlighting their politeness and ability to resolve issues promptly.
However, a significant number of complaints focus on order delays and medication availability, with several customers reporting long waits for their prescriptions and inadequate communication regarding order statuses. Issues with Royal Mail deliveries and lack of support during the ordering process also contribute to dissatisfaction. While some appreciate the assistance they receive, the recurring problems with order fulfillment and customer service leave many feeling frustrated.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,060 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.4 | 123 |
| Oct 24 | 3.4 | 48 |
| Nov 24 | 4.0 | 38 |
| Dec 24 | 3.6 | 48 |
| Jan 25 | 3.6 | 53 |
| Feb 25 | 3.9 | 68 |
| Mar 25 | 4.4 | 205 |
| Apr 25 | 4.0 | 279 |
| May 25 | 3.1 | 33 |
| Jun 25 | 4.0 | 89 |
| Jul 25 | 4.9 | 16 |
| Aug 25 | 3.5 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Excellent customer service”
“I ordered Mounjaro two weeks ago and it still hasn't arrived”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.1 out of 5 (fair) | 2.8 out of 5 (fair) | +3% | 1,060 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 |
Bottom line: Superdrug Online Doctor is #3 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 3.1).
500 reviews of Superdrug Online Doctor. Filter by what matters to you.
Fill in details online, upload pics if appropriate - reviewed by Super drug staff and quick to dispatch - easy trouble free process - recommended
Update: I have updated my review now my issue has been resolved. I ordered the perimenopause home blood test. Purchase, delivery and return of test was all straightforward. Results came back in about three days. I had some difficulty reading my result due to the formatting of the site. The online doctor took over a week to respond to my request for the result, and it took a while longer after my Trustpilot review for the response to come through. But it now has and my issue has been resolved. So it was OK in the end after some customer service support, but I probably wouldn’t rush back if I needed another test as I think they get a bit overwhelmed by the number of customers to serve (and indeed the website says as much when you send through a query).
Quick answers to the questions people ask most.
If your order is delayed, we recommend contacting our customer service team directly for assistance. They can provide you with updates on your order status.
You can reach our customer support team through the contact options provided on our website. They are available to assist with any prescription-related inquiries.
For information on returning medication, please review our return policy on the website. If you have specific questions, our customer service team can assist you.
Pricing details can vary based on the service and medication. For specific pricing information, please visit our website or contact customer support.
If you encounter issues during your online consultation, please reach out to our customer support team for assistance. They can help resolve any problems you may have.
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I ordered anti malarial drugs for a trip I was taking to Pakistan where I would be outside almost the entire trip, in areas with lakes and rivers and forests. The online doctor refused to fill the proscription incorrectly stating that anti malarial was not recommended (contrary to NHS and CDC guidance). I wrote back explaining the pills were needed but received no response nor did they correct their error and fill my prescription. I then had to go to three different pharmacies and paid significantly more.
Ioana was a really lovely person to speak to, I needed some assistance with one of my orders and she took her time to explain everything for me and take me through it until the very end, really happy with my exper With her and would recommend to speak to her for any queries
I got sent a capillary testing kit and the amount of blood needed was just not possible to get through finger puncture. They should not use these kits. I am currently asking for a refund.
Very helpful and polite and resolved my issue in a matter of minutes.
Can only give one star at present - placed an order on Friday morning which advised at point of purchase that it would be ready for collection by 3pm Saturday, with 24hr prescriber review promised. After funds were taken from my account, a banner became visible stating that doctor review is taking 2-3 days. Elsewhere, the advice seems to be that it could take 72 working hours - which would be 9 working days (72/8 = 9). Currently have no idea when I am likely to be able to collect my order and have received no further communication.
I ordered mounjaro as they had a promotional offer on, 30% off. The price was reasonable however the service was not. I placed this order on 26th April allowing 2 weeks for it to come for my next dose to be taken on 9th May. According to their website this was approved by a doctor on 28th April, however it was not sent to Royal Mail until Saturday 3rd May. I received an email from Royal Mail on that day to tell me it would be delivered the following day, this didn’t happen despite Royal Mail lying that it did attempt to deliver. No footage of them on the ring camera. They didn’t deliver on bank holiday Monday and subsequently attempted delivery on Tuesday 6th May. I was told that this medication is safe to use for 30 days despite it being in transit and not refrigerated, if that’s the case then why bother refrigerating it in the first place. I requested a replacement and was told this couldn’t be sent until an “investigation” had been done with Royal Mail. The same process as a refund. I have had to reorder this medication from an alternative pharmacy at a higher cost, which will not arrive when I need it. The main problem with SD is they sent it over a bank holiday weekend knowing I wouldn’t receive it within a reasonable time, have failed to supply a replacement to allow me to maintain my schedule and have so far not replied to my online messages and currently have my money and have told me that no refund can be supplied until they hear from their “investigation” with Royal Mail. Overall I am extremely disappointed with the level of service that I have received from Superdrug and I will not be using them in future, nor would I recommend anyone else uses them.
I can’t thank Barbara at Superdrug enough for the outstanding support she gave me recently. After an urgent medication delivery failed to arrive due to an issue with Royal Mail, I contacted Superdrug and was fortunate to speak with Barbara. She went above and beyond to help resolve the situation quickly and with genuine care. Her professionalism, empathy, and willingness to take action made a stressful situation so much easier to deal with. It’s rare to come across customer service like this — thank you, Barbara, for your dedication and kindness. A true credit to the Superdrug Online Doctor Team!
I was trying to order online and needed to send photo ID and not being very technical had real problems I phoned the help line and spoke to a lovely lady called Rahma who very calmly talked me through the process and spent time awaiting my very slow reactions Thank you Rahma you are a credit to Superdrug.
TERRIBLE Mounjaro KwikPen 2.5mg jammed on last dose they will not do anything about it after contacting them told me to go to Superdrug Pharmacy but they confirmed they are not aloud to look or un jam it as they cannot administer the last dose anyway My wife and my daughter both nurses they could not unjam and all they keep on saying its fully used even though i have attached photos you can get this product cheaper elsewhere also so last dose cost me about 50 gbp and they will not do anything about it slow to reply customer services
I ordered medication on a Friday to ensure receipt the following Wednesday. The order was approved and delivery advised for between 1-3 days, expected on Wednesday 30th April 2025. I was tracking my order with Royal Mail. I was advised the order had been despatched and Royal Mail were expecting it. I tracked it over several days and each time Royal Mail were still expecting it. On Wednesday morning I had an email from Superdrug Doctor advising that my order was cancelled due to unavailability of stock and they were refunding it. This is dishonest regarding despatch and disgusting that late notice left me panicking that I wouldn't get my medication that day and I had run out. Luckily, I found Asda online Doctor, ordered the same thing which arrived the same day for £20 less!!!!
Great service and support from Sara to help me get the medicine to my local pharmacy on time before our departure abroad - it was a bit stressful for us and she sorted out brilliantly
Superdrug Online Doctor is a telehealth service that provides a range of healthcare solutions through an online platform. Customers can access professional medical consultations, receive prescriptions, and obtain treatments conveniently from their homes. The platform is regulated by the MHRA, ensuring a high standard of care and safety. With services tailored for various health needs, Superdrug Online Doctor caters to individuals seeking treatment for conditions such as erectile dysfunction, weight management, sexual health, and chronic health issues. The company focuses on delivering hassle-free healthcare experiences, offering at-home test kits and options for medication delivery or collection within a few hours. Superdrug Online Doctor aims to provide accessible and efficient healthcare services to a broad audience, including those looking for discreet solutions to personal health concerns.
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