speedy service
speedy service. totally recommend

Superdrug Online Doctor is a telehealth service that provides a range of healthcare solutions through an online platform. Customers can access professional medical consultations, receive prescriptions, and obtain treatments conveniently from their homes. The platform is regulated by the MHRA, ensuring a high standard of care and safety. With services tailored for various health needs, Superdrug Online Doctor caters to individuals seeking treatment for conditions such as erectile dysfunction, weight management, sexual health, and chronic health issues. The company focuses on delivering hassle-free healthcare experiences, offering at-home test kits and options for medication delivery or collection within a few hours. Superdrug Online Doctor aims to provide accessible and efficient healthcare services to a broad audience, including those looking for discreet solutions to personal health concerns.
Superdrug Online Doctor receives a mixed response from customers, with a notable 71% expressing satisfaction. Many reviewers praise the quick and helpful service provided by staff members like Luis, Jorge, and Fatima, highlighting their politeness and ability to resolve issues promptly.
However, a significant number of complaints focus on order delays and medication availability, with several customers reporting long waits for their prescriptions and inadequate communication regarding order statuses. Issues with Royal Mail deliveries and lack of support during the ordering process also contribute to dissatisfaction. While some appreciate the assistance they receive, the recurring problems with order fulfillment and customer service leave many feeling frustrated.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,060 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.4 | 123 |
| Oct 24 | 3.4 | 48 |
| Nov 24 | 4.0 | 38 |
| Dec 24 | 3.6 | 48 |
| Jan 25 | 3.6 | 53 |
| Feb 25 | 3.9 | 68 |
| Mar 25 | 4.4 | 205 |
| Apr 25 | 4.0 | 279 |
| May 25 | 3.1 | 33 |
| Jun 25 | 4.0 | 89 |
| Jul 25 | 4.9 | 16 |
| Aug 25 | 3.5 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Excellent customer service”
“I ordered Mounjaro two weeks ago and it still hasn't arrived”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.1 out of 5 (fair) | 2.8 out of 5 (fair) | +3% | 1,060 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 |
Bottom line: Superdrug Online Doctor is #3 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 3.1).
500 reviews of Superdrug Online Doctor. Filter by what matters to you.
speedy service. totally recommend
Not answering their phone or emails. Asking for refund as didn't know they would take out money before I had full assessment regarding weight loss. Will need to take to small claims if they do not respond soon.
Awful service I was denied my order, and still waiting on my refund after many emails
Quick answers to the questions people ask most.
If your order is delayed, we recommend contacting our customer service team directly for assistance. They can provide you with updates on your order status.
You can reach our customer support team through the contact options provided on our website. They are available to assist with any prescription-related inquiries.
For information on returning medication, please review our return policy on the website. If you have specific questions, our customer service team can assist you.
Pricing details can vary based on the service and medication. For specific pricing information, please visit our website or contact customer support.
If you encounter issues during your online consultation, please reach out to our customer support team for assistance. They can help resolve any problems you may have.
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Dreadful customer service! It is frustrating to get any sort of assistance. Don't have the decency to go back to their customers. Avoid them!
Quick, understanding, accommodating. All in all, very reassuring. Great job Geesans!
I ordered a test kit and the lab received the sample on Friday 11th April. Superdrug online doctor suggested that the report would take up to 72 hours to be finished and then sent to me. It is now 24th April (almost two weeks later) and I still have yet to receive it. I have sent several follow up emails and had no replies to those. Someone did send me a message today saying the report is done and claiming to have attached it, but there was nothing there. It's a horrible system and I know that the analysis of the kit was completed by Monday 14th (10 days ago) because the company they outsource the analysis too emailed me to say it was done, which means that superdrug have been sitting on it for 10 days and doing nothing. Would recommend people pick a different service.
I've started Mounjaro and although it is advertised as a next day service it absolutely is not. I've only got orders approved by chasing and asking to cancel. I don't think I will use them again as it's very tedious. I appreciate demand is high but if you can't fulfil next day do not advertise that you can.There more reliable and cheaper options. Lloyds for instance. Edited to respond to review: Firstly it's next availability until you pay and then once money has been taken, then you see it's 48-72 hours. Then it's 3-4 days to be refunded if that is not acceptable so either way you are waiting. You are correct that my ordered were processed within 24 hours BECAUSE I called to complain on both occasions. Even then the order I placed on 22nd is not available until Friday 25th after noon after 3pm so I'm afraid although I appreciate the response I don't agree with your rebuttal and I will be sourcing elsewhere in future.
Easy to use site. Geesan was really helpful when I had to call. Would definitely recommend
No response at all from the online doctor, Its pretty appalling when your taking which can be a pretty dangerous medication i entrusted i would get the support needed instead it too over a week to get AI response which didnt even respond to my most important question. Its not good enough your a big company and i paid extra for a medication thinking i would get the support needed.
I placed an order for Mounjaro and they immediately debited the credit card. Only then did they ask for pictures to be sent. I was abroad and couldn’t do one on a set of scales. I did them immediately on returning home. They processed the order and sent me a message to say when they would be sending it. That order was going to arrive when I wouldn’t be home so contacted them immediately to ask them to delay sending for a few days. They completely ignored my request and when I called, even though the order hadn’t yet left the pharmacy they still refused to hold the order. I only used Superdrug as they had a 20% off offer on. I’ve used two other pharmacies without a problem and they are cheaper. Never again.
I had a great experience with your customer service team his name was geesans he was friendly, patient, and resolved my issue quickly. I really appreciated how he took the time to listen and made me feel valued as a customer. Excellent service keep it up GEESANS
Sara was very helpful and went 'above and beyond' to help me today.
Kimberly was very helpful - great customer service ! I do recommend using Superdrug online
I placed an order on 13th April. The order was dispatched to Royal Mail on 15th April. It is now 18th April and Royal Mail tracking says ‘waiting to receive from sender’. I now suspect that Superdrug is taking money and does not have the goods. I have used online messaging but nobody ever responds. The order was expensive, now I don’t know what to do. I am very disappointed.
Great service, everything was explained
Superdrug Online Doctor is a telehealth service that provides a range of healthcare solutions through an online platform. Customers can access professional medical consultations, receive prescriptions, and obtain treatments conveniently from their homes. The platform is regulated by the MHRA, ensuring a high standard of care and safety. With services tailored for various health needs, Superdrug Online Doctor caters to individuals seeking treatment for conditions such as erectile dysfunction, weight management, sexual health, and chronic health issues. The company focuses on delivering hassle-free healthcare experiences, offering at-home test kits and options for medication delivery or collection within a few hours. Superdrug Online Doctor aims to provide accessible and efficient healthcare services to a broad audience, including those looking for discreet solutions to personal health concerns.
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