Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	1.7	1,024	100%	-0.2	● Low

1.7 / 5 overall

1,024 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jul 2025.

Last 3 months: 1.7▼ 0.2
12-month avg: 1.8
All-time: 1.7
Category avg: 3.9

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Post & Shipping.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Delivery	Value	Trend	Reviews
PostofficeThis company	1.7 out of 5 (poor)	100 out of 100	1.9 out of 5 (poor)	1.2 out of 5 (poor)	1.3 out of 5 (poor)	−7%	1,024
Bring Sverige	4.2 out of 5 (good)	100 out of 100	4.7 out of 5 (good)	—	—	—	998
Smile Cargo	4.8 out of 5 (good)	100 out of 100	4.8 out of 5 (good)	4.4 out of 5 (good)	4.5 out of 5 (good)	—	23
Electric Umbrella	4.8 out of 5 (good)	100 out of 100	—	—	—	—	13

Bottom line: Postoffice is #4 of 4 on overall rating in this group. On delivery, Smile Cargo scores higher (4.4 vs 1.2).

Reviews

500 reviews of Postoffice. Filter by what matters to you.

1.7ⓘ

Customer reviews (1,024)

0 reviews in the last 12 months

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DAVID MASON

1 review

Nov 6, 2024

No Passport forms …

Went to Southampton Post Office to get some passport forms. Was told they no longer do them as they now offer a digital service ( which they charge for ). Was told a PO a mile away might have them.

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Lucy

1 review

Nov 5, 2024

Very helpful staff

The girls in here were very helpful with a problem i had with my road tax. Fantastic!

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H Gh

1 review

Nov 5, 2024

Avoid at all costs

I recently had a really disappointing experience at Alsager Post Office that I feel I need to share. While I was there, I saw a customer who was clearly frustrated about an issue with the Amazon return service. Instead of trying to understand, the staff responded rudely, with comments like, “What a sad life he must have if he’s angry at us.” This kind of dismissive attitude feels completely unacceptable in the presence of other customers, especially in a customer service setting where people often have valid reasons for their frustrations. To be clear, the customer wasn’t abusive or rude to the staff just understandably upset that a service advertised as available had been inaccessible for three months. When I tried to give some constructive feedback on how the staff handled the situation, they were closed off, defensive, and seemed to take my feedback as an annoyance rather than a chance to improve. Instead of listening, they became argumentative, showing signs of aggression and even becoming abusive toward me. If the staff can’t handle customer frustrations with a bit of empathy or take feedback without becoming hostile, it might be worth rethinking if they’re suited to customer service at all. Qualities like patience, respect, and a willingness to listen were clearly missing here. Sadly, this isn’t my first poor experience at this location, though it’s the most convenient post office for me. But after multiple issues, I’d rather take my business to nearby locations like Kidsgrove or Golden Hill, where I’m more likely to be treated respectfully. To make matters worse, when I shared my feedback, the manager and another staff member replied, “Well, if you don’t like it, you know what you can do.” After this incident, a parcel I posted with a 24-hour service arrived three days late, making me wonder if the delay was intentional due to my feedback. I’d strongly advise others to avoid this location. The staff come across as unprofessional, rude, and unhelpful, with little regard for customer satisfaction or service quality.

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MARK CORFIELD

1 review

Oct 29, 2024

WOLVISTON POST OFFICE BILLINGHAM AVOID THIS IGNORANT PLACE

Absolute shocking service at this branch - made Basil Fawlty look like a reputable Hotel Owner thats how bad it was. And the usual cover up from the POST OFFICE themselves - well does that surprise anyone after the Horizon Post Office Scandal which caused suicides and loss of businesses and took ages to expose due to what has been proven in Court Post Office underhand practices - just watch Mr Bates Versus The Post Office. I had just lost my son , and went in to do my post as my usual Post Office was closed , cos its in a sleepy little village the staff look and treat you with pure contempt , they tried to accuse me of putting false weights on my parcels to extort more money out of me , i demanded a new scale , this was the same , i pointed to another scale and then they panicked and tried to chuck me out of the shop - humiliting me in front of other customers , the young girl at this counter was lovely , understanding and defused the situation , she weighed all my items and guess what none of them were over - what a surprise - NO WONDER THE OTHER STAFF WANTED ME OUT OF THE SHOP. It was later found out that the weight on the other 2 tills was wrong via Post Office Calibration team , even when i was getting served by this young lovely helpful girl the older woman was still trying to get me to leave the shop which i refused , so once again to humiliate me she pointed at me and told the people in the queue that i was the reason that the queue was so big , another below the belt remark , i had just lost my son and was treated in this horrific manner. I contacted the Post Office , they said the Post office Manager would phone me up she never did , i finally phoned her up the other day as she had ignored all my calls and messages , and today she phoned me up RUDE wasnt the word - saying she has told the Post Office and they basically said hard luck they are doing nothing , so now i am taking them to a small claims court for defamation of character , humilitation and the fact that the scales were wrong - AVOID THIS POST OFFICE - BUT SADLY AGAIN ANOTHER POST OFFICE COVER UP THINKING THEY ARE ABOVE THE LAW.

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Month	Average	Reviews
Aug 24	1.8	40
Sep 24	2.2	45
Oct 24	2.4	50
Nov 24	1.6	54
Dec 24	1.7	55
Jan 25	1.6	61
Feb 25	1.6	40
Mar 25	2.1	37
Apr 25	1.8	50
May 25	1.6	60
Jun 25	1.9	47
Jul 25	1.6	45

Postoffice reviews & trust report

Postoffice has a poor customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 91 positive reviews

Top complaintsof 404 negative reviews

How it compares

Reviews

Customer reviews (1,024)

No Passport forms …

Very helpful staff

Avoid at all costs

Alternatives to Postoffice

Bring Sverige

Smile Cargo

Electric Umbrella

The CrowdTrust Experience⭐

Back in 10 minutes. Again!!!

Hit and miss really

WALSALL POST OFFICE,are a JOKE!

Exmouth post

cheating people out of money

Splott post office in Cardiff

Excellent service

Peterborough Bridge st staff awful customer service shouting at me

Disingenuous and dishonest

Singleton Post Office, Ashford, Kent

A very pleasant lady called Sharon…

WOLVISTON POST OFFICE BILLINGHAM AVOID THIS IGNORANT PLACE

South Shields

Best Post Office branch in Brum!

Melksham main post office!

Mill Street, Macclesfield Post Office

Wood Green Post Office

About Postoffice

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