Credit Card
Why do I have to wait till the 1st November to receive a replaement Credit Card posted on the 23rd October. This is the 21st Century so it shoud take a maximum of 2 Days.

Postoffice is a review platform designed to help consumers make informed decisions by providing a space for customers to share their experiences with various products and services. The company's primary focus is on collecting and displaying user-generated reviews, which can assist potential customers in evaluating the credibility of businesses across different sectors. By fostering transparency, Postoffice aims to enhance consumer trust in online shopping and service selection. Targeting a wide demographic of consumers and businesses, Postoffice serves as a valuable resource for anyone looking to assess the reputation of companies before making purchasing decisions. The platform enables users to submit reviews, rate their experiences, and engage with businesses directly, thereby promoting accountability and encouraging companies to improve their offerings based on customer feedback.
The Post Office receives overwhelmingly negative feedback from customers, with many expressing frustration over poor service and rude staff. Reviewers frequently mention unhelpful and disrespectful employees, particularly at various branches, leading to a lack of trust in the service.
Complaints about lost mail and parcels, as well as inconsistent delivery times, are common, with some customers reporting that their items are delivered to incorrect addresses. While a few positive experiences highlight helpful staff at specific locations, these instances are rare compared to the overall dissatisfaction. Additionally, issues with banking services and excessive fees further contribute to the negative sentiment. Overall, the majority of customers find the service to be disappointing and unreliable.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 1,024 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.8 | 40 |
| Sep 24 | 2.2 | 45 |
| Oct 24 | 2.4 | 50 |
| Nov 24 | 1.6 | 54 |
| Dec 24 | 1.7 | 55 |
| Jan 25 | 1.6 | 61 |
| Feb 25 | 1.6 | 40 |
| Mar 25 | 2.1 | 37 |
| Apr 25 | 1.8 | 50 |
| May 25 | 1.6 | 60 |
| Jun 25 | 1.9 | 47 |
| Jul 25 | 1.6 | 45 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very helpful and friendly”
“No way of complaining, just a webform, as they don't do customer services any more”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Post & Shipping.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.7 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | −7% | 1,024 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | — | — | 998 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 23 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 13 |
Bottom line: Postoffice is #4 of 4 on overall rating in this group. On delivery, Smile Cargo scores higher (4.4 vs 1.2).
500 reviews of Postoffice. Filter by what matters to you.
Why do I have to wait till the 1st November to receive a replaement Credit Card posted on the 23rd October. This is the 21st Century so it shoud take a maximum of 2 Days.
The worst company i was waiting all day for my parcel at home yesterday thay give me time slot 8.45-12,45 no one come then send me email no once was at home a have cctv pluse ring doorbell it was any cart not just them
Mis-sell on a grand scale totally out of control they do what they like with no supervision from Ofcom. The service for parcels has very limited insurance cover in fact they have none. You ask to have your parcel insured, and what you get is a parcel compensation scheme with fewer consumer rights. You also get regs and rules but you are not told about them until you try to claim. Weak regulation lets them get away with it.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Tried to post a small package of a shirt to New Zealand, worth around £40, less than 2 kilos and they wanted £27.50. I'll go elsewhere, they're not even trying to improve the service of the PO and RM.
Absolutely wonderful customer care by Vicky, Carmela and Tash. Really lovely ladies who cannot do enough to assist and always-somehow(!)- with a smile on their faces. Superb! Thank you ladies-a pleasure knowing you all. PS A special mention to Rob, the local postman, who is always lovely and helpful and works so hard. Little doubt as to why these 4 good souls have the great reputation which they deservedly do!
My local post offices in Saxmundham and Framlingham are always really helpful and service is brilliant - just thought I should post a positive review as we are all very quick to criticise.
Paid in a NatWest cheque with and indication of “cleared in my account 2/3 working days”. Not cleared 7 working days after, Post office amazingly have advised “we have a postal problem, cheque SHOULD be cleared within 3 WEEKS. Absolutely disgusting.
I have visited this post office a number of times over the last few months and suspect I have been overcharged for postage. In light of this I researched prices on the Royal Mail website prior to visiting. I took in an item classed as a small parcel and clearly asked for a tracked 48 hour service, with the value of the parcel as £50. I was quoted a price of £10.35 recorded delivery and the parcel would be delivered by Monday. I repeated I would like a tracked 48 hour delivery and was told this would be £5.35 (or £6.39 for tracked 24 hour delivery). I queried this price and quoted the Royal Mail website of £3.39. The post office worker explained that if a signature was not required then the price would be £3.95, and that there were no price points at £3.39. He then went on to explain that postage had increased on the 7th October, suggesting this was the reason for the price discrepancy. I took my parcel and used another post office. At best the level of service was incompetent, and at worst a deliberate attempt to overcharge me for a service I hadn't requested, which is something I strongly suspect has happened in the past. I recorded the transaction.
The man who runs the post office is just a terrible human being . How is he allowed to speak so rudely to all. Especially women ! He has zero customer service skills. If he was employed in my company he would be fired ! And always always finding excuses not to.serve people. If it wasn't our only post office I'd say take it away ! Please give it to someone else teach this awful man a lesson ! This is around the fifth incident in less than 3 months I've had with him and I've not enough hands to count how many times I've seen him be rude to others. The exact date below maybe incorrect but it was this week
Do people know it is the Royal Mail that delivers letters and NOT the Post office and they are separate companies as a lot of negative reviews about the post office should be against the Royal Mail. I asked Truspilot for assistance so you can tell people their review is directed against the wrong company.
Nine days to deliver a postcard from Kendal to Penzance with a First Class stamp? Bl**dy disgusting service. They really deserve to go out of business.
Appalling customer service , appalling delivery , get mail in bundles not as they are posted telephone customer service equally as unhelpful.
I paid for a very important package over a week ago, with no news of it being received the other end. Unfortunately i misplaced my tracking number, so was unable to check the parcels whereabouts. I went into Bingham Post Office today and explained my predicament. Both of the ladies in the branch took time to look into it for me, with Nicola in particular going out of her way to go through all special deliveries on the day in question, one by one, on the PO tracking website. Eventually she found my order, looked at tracking and confirmed it has been delivered and signed for. I can now get my brother to track it down his end. I already had a high opinion of the team at Bingham PO, but this has really raised the level. Thank you!
I have sent in 3 complaints since May and post office have not replied to any of them. I can refer to CEFR shortly due to post office not dealing with. Post Office misinformed me regarding restricted items which resulted in £100+ perfume being destroyed, same person selected wrong postage (paper goods only) and forgot to add compensation. Due to this incompetence I am nearly £300 out of pocket as the remainder of the parcel is lost.
Why can Amazon accurately track a delivery to my door in realtime , and the Post Office can't even confirm an item is out for delivery? . They have the cheek to claim one can track a delivery, you can't . Post office you are a disgrace.
Delinquents in Westbourne branch hanging onto my Land Registry letter 3 months before returning it to me...disgusted
Used Royal Mail to send package to daughter. Well packaged; recipient & sender details. Used PO counter. Sent 1st class with aim to deliver by 9 Oct. Paid £4.79. Sales person not interested in discussing other options. Here we are 8 days later. NOTHING. Have to wait 10 days before even raising claim for delayed never mind lost. Next time will use courier services. Cheaper; faster; items digitalised; & contact points easier. No Riyal Mail number/chat room & PO counter/delivery office neither interested nor can assist. Simply not interested. Looks like PO is rotten to the core from CEO to the must junior member of staff.
me and my friend got mail Delivery today Sunday 13th Oct. they must be in a right mess because Royal Mail does not typically offer regular mail delivery on Sundays.do they have a clue what they are doing.
Workers were extremely helpful
Postoffice is a review platform designed to help consumers make informed decisions by providing a space for customers to share their experiences with various products and services. The company's primary focus is on collecting and displaying user-generated reviews, which can assist potential customers in evaluating the credibility of businesses across different sectors. By fostering transparency, Postoffice aims to enhance consumer trust in online shopping and service selection. Targeting a wide demographic of consumers and businesses, Postoffice serves as a valuable resource for anyone looking to assess the reputation of companies before making purchasing decisions. The platform enables users to submit reviews, rate their experiences, and engage with businesses directly, thereby promoting accountability and encouraging companies to improve their offerings based on customer feedback.
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