Snabbt och korrekt hanterat
Snabbt och korrekt hanterat. Med förväntat hög kvalitet på produkterna.

Professional Secrets is a Swedish company specializing in high-quality kitchen products designed for both professional chefs and cooking enthusiasts. Their product range includes cast iron pans, knives, and various kitchen tools, all developed in collaboration with experienced chefs and product designers. The company aims to provide users with the essential tools and knowledge needed to cook like professionals, offering a comprehensive selection of cookware and educational resources. Targeting home cooks who aspire to elevate their culinary skills, Professional Secrets provides a diverse array of cooking products, including cooking thermometers, saucepans, and specialized utensils. In addition to their product offerings, the company also features a collection of educational materials, covering topics such as meat, fish, and vegetable preparation. Through their commitment to quality and functionality, Professional Secrets seeks to enhance the cooking experience for individuals looking to improve their culinary techniques.
Reviewers generally express high satisfaction with Professional Secrets, highlighting the quick delivery and quality of products. Many customers appreciate the prompt service and the helpful attitude of the staff, noting that issues are often resolved smoothly.
Positive comments frequently mention the excellent quality of items like thermometers and frying pans, with several users stating that the products meet or exceed expectations. However, there are notable complaints regarding customer service, particularly concerning delayed responses to inquiries and issues with order fulfillment. Some consumers report long wait times for deliveries and lack of communication about their orders. Despite these criticisms, the overall sentiment remains largely positive, with a significant majority of reviews praising the company's efficiency and product quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 281 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.5 | 2 |
| Oct 24 | 5.0 | 3 |
| Nov 24 | 5.0 | 6 |
| Dec 24 | — | 0 |
| Jan 25 | 5.0 | 3 |
| Feb 25 | 5.0 | 2 |
| Mar 25 | 3.0 | 2 |
| Apr 25 | — | 0 |
| May 25 | 3.6 | 9 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 4.6 | 7 |
| Aug 25 | 3.7 | 7 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 281 most recent reviews.
“Service utmärkt, hjälpsam och personlig”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | −24% | 281 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 1,809 |
Bottom line: Professional Secrets is #3 of 5 on overall rating in this group.
281 reviews of Professional Secrets. Filter by what matters to you.
Snabbt och korrekt hanterat. Med förväntat hög kvalitet på produkterna.
Bra saker till rätt pris
I ordered the 3-piece saucepan set in the sale just before Xmas. I enquired when the sale would be ending and was told it would end the following week. I made an effort to get them despite it being Xmas and needing to spend on other things. The sale is still ongoing, so the first problem is being deceived by them. The second problem is that I had to return the pans as the lids were scratched. The third problem is that having returned the saucepans, 3 weeks have passed and my refund has still not been processed. Refunds should be processed within 14 days according to Distance Selling Regulations. When I had queries before purchasing I would get an email response the next day. Now I'm having to send chaser emails and the only response so far is that they have been passed to the auditor but they won't tell me when my refund will be processed.
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Pincetten är utmärkt, stekpannan har jag bränt in efter instruktionerna men ännu inte använt. Blandningskärlet är av den typ jag har sökt, men jag saknar en mera markerad kant att hålla i, som är bekvämare för handen.
Utöver tidigare köp av kastrull-/grytset samt sauteuse, har jag även köpt samtliga köksredskap och en wokpanna. Toppkvalitet rakt igenom! Inte minst köksredskapen är fantastiska – formfulländade, gedigen tyngd, väldesignade för respektive funktion. Wokpannan kom förbränd (alltså "pre-burned") vilket sparar mycket tid. Det var bara att bränna in den direkt med olja, avklarat på 15 minuter. Wokar riktigt bra!
Produkten verkar vara av god kvalitet, har inte använt den ännu men den ser ut som förväntat, lite tung kanske. Däremot saknades en broschyr med tips som enligt hemsidan skulle medfölja alternativt skulle det funnits en qr-kod som leder till nämnda tips men den saknades också. Mejlat och påpekat detta, fick svar lite sent men med beklagande att det dröjt så det är ok.
Förträfflig kvalite på grejerna
Första gången jag köpte av bolaget fungerade inte logistiken så bra. Dock var produkterna super! Denna gången kan jag bara säga Wow! Det gick fort!
Hej, det tog väldigt lång tid innan ni skickade ut min beställning 5 dadagar. Jag fick omedelbart förlängd erbjudande men ert system tillåter inte ändra på beställningen eftersom jag ville beställa mer varor och spara in på frakten. i dagsläget har jag inte gjort mer beställningar. Systemet är relativs krångligt.
Har handlat ganska mycket av PS de senaste 5 åren då jag uppskattar deras produkter och om något bekymmer skulle uppstå så finns det en trevlig och kompetent kundsupport.
Mycket snabb leverans!
Otroligt snabb leverans
Professional Secrets is a Swedish company specializing in high-quality kitchen products designed for both professional chefs and cooking enthusiasts. Their product range includes cast iron pans, knives, and various kitchen tools, all developed in collaboration with experienced chefs and product designers. The company aims to provide users with the essential tools and knowledge needed to cook like professionals, offering a comprehensive selection of cookware and educational resources. Targeting home cooks who aspire to elevate their culinary skills, Professional Secrets provides a diverse array of cooking products, including cooking thermometers, saucepans, and specialized utensils. In addition to their product offerings, the company also features a collection of educational materials, covering topics such as meat, fish, and vegetable preparation. Through their commitment to quality and functionality, Professional Secrets seeks to enhance the cooking experience for individuals looking to improve their culinary techniques.
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