Very very bad
Really wish I could give negative stars. Never received my item, and never got a response back. You call the number and you find out it's not even a real business number.

QD Stores is an online and in-store retail platform that offers a wide range of products catering to various consumer needs. Specializing in home essentials, garden supplies, furniture, pet products, toys, and DIY items, the company aims to provide quality merchandise at affordable prices. Customers can benefit from fantastic deals across all departments, making it an ideal destination for those seeking value on everyday items as well as seasonal must-haves. The target market for QD Stores includes budget-conscious shoppers looking for reliable products without compromising on quality. With a commitment to providing exceptional value, QD Stores appeals to families and individuals alike who prioritize affordability in their purchasing decisions. Customers can explore their offerings online at qdstores.co.uk or visit local stores for in-person shopping experiences.
QD Stores receives a mix of feedback, with a significant portion of reviews highlighting excellent customer service, particularly from staff members like Bella, who are praised for their helpfulness and responsiveness. Many customers appreciate the quick delivery of their orders and the quality of products when they arrive intact.
However, a substantial number of reviews express frustration with the company's return policy, citing difficulties in obtaining refunds and issues with damaged items. Consumers also report problems with misleading promotions and a lack of responsiveness from customer service channels, such as online chat. While some shoppers have had positive experiences, the overwhelming sentiment reflects dissatisfaction with service consistency and product quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 270 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.0 | 2 |
| Oct 24 | 3.4 | 5 |
| Nov 24 | 3.0 | 2 |
| Dec 24 | 4.0 | 2 |
| Jan 25 | 5.0 | 2 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 3.0 | 2 |
| Apr 25 | 1.0 | 2 |
| May 25 | 3.0 | 2 |
| Jun 25 | 3.3 | 4 |
| Jul 25 | 3.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 270 most recent reviews.
“Having called customer service was advised to send an email with pictures which I did”
“That's the reason for the 1 star because there is no customer care, underhand business practices and now a company I...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Discount Stores.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.0 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | 2.1 out of 5 (poor) | 2.2 out of 5 (poor) | −15% | 270 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.9 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 |
Bottom line: QD Stores is #4 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 2.1).
270 reviews of QD Stores. Filter by what matters to you.
Really wish I could give negative stars. Never received my item, and never got a response back. You call the number and you find out it's not even a real business number.
Ordered weeks ago. No items no response from their customer service. Greedy rip of merchants
Placed two separate orders on the same day and contacted help desk to try and combine the orders to reduce shipping costs . Whilst there was a delay in responding, I did get a response and they were very helpful. Order has now arrived and is perfect and at a good price. Telephone number to contact them is available and comes up via PayPal . When I spoke with a staff member she did apologise for the delays which was due to staff shortages due to illness . I would definitely use again and is not a scam .5 stars for dealing with my enquiry and orders in v difficult circumstances. 😊👍
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
First and last dealings with QD Stores, never again. Ordered goods almost two weeks ago and emailed several times to enquire about delivery. No response from QD Stores, except automated replies. I required the goods urgently and gave QD Stores a deadline of a few days to reply. Failure to reply would result in me contacting paypal and informing them of my problem and requesting their assistance in recovering the value of the order. I received a prompt reply from QD Stores on the same day and a refund in full. The entire issue was totally unnecessary and could have been avoided.
Scam all the way - no real number or email
Bought a frying pan - turned up completely battered out of shape. Immediately sent email to customer services, with picture. No response after 1 week so rang and spoke to someone who said they would respond. 3 days later still no response. I wont use them again.
They take your money and don't send the item....never buy from them...basically fraud.
I ordered storage boxes on 10th of April and was told it would take 4 to 7 working days to arrive. I am still waiting no one has contacted me after I complained and will most likely contact PayPal to get my money back. DONT USE QD online as they are useless and I will never by from them again. If they use this practice they will go under and serves them right!! SHOCKING COMPANY
Horrible. Horrible. Horrible!! I ordered something 12 days ago and have gotten ZERO correspondence in regards to a tracking number, no replies to emails I've sent, the number they posted is bogus. I just filed a claim with my bank to get my money back as I have already gotten what I initially ordered from them. DO NOT BUY FROM HERE!!
Still waiting for my delivery shocking service, been over 10 days have not updated me with any information sent 2 emails no reply shocking customer service
I put in an order a week ago. I received an order number but havent heard anything over a week. Its like they are just a scam and not a real company. No replies to emails. Phone number only results in a person saying that this is his personal number and he will not answer your call. I think this place is a scam.
Have ordered a recliner from them and received a message saying it had been dispatched, when tracking it to Royal Mail they have never received it. I emailed in asking did they know where it was and just got a basic reply that didn’t answer the question I have emailed in several times since and have had no replies. They have my money and I have no goods clearly breaking the contract between customer and retailer. I would never buy from here again and if they carry on like this they don’t deserve to do well. In my review I have taken into account the unprecedented times we are in. I was a retailer for over 30years and would never give this poor service.
Received my gazebo. Lovely product. Delivery look 8 working days and i did got email when it was despatched. Communication a bit slow but they do reply eventually. Not bad service i wish they were communicating a bit better but in general im happy. Thank you. Olga
Hello I placed an order for indoor furniture on Monday and I have received my order confirmation. I am a little confused as I haven’t received any information about delivery? I have emailed and yet to have a response. I appreciate it must be a busy and stressful time but I would prefer to know you have the order and also how long I am waiting for the furniture to arrive. My reference number is: 9200122418
Worse online shop ,it’s take long to deliver my item until now didn’t receive my item I try to contact them but I’m failed avoid this online shop not worthy waisting time.
Not just Bad very Bad. Customer service is non existent. No Phone contacts work or are turned off. No delivery note sent and no items received even though consistent requests for information have been requested for the online orders on line and by what appears to be a non responsive email chat line. Would like to make it minus 5 but they don't allow for that.
We bought 2 bedside tables from the Hadleigh store and are very pleased with the quality of the product and the service we received. The staff in the store were very friendly and the delivery team gave us a 2 hour window for delivery which they stuck to.
Recently tried to purchase two Ottomans from QD Online service, they sent two totally different items of very low value. We contacted them straight away and asked if they would send the correct items, however they insisted that they could not send out the items we paid £39.98 for until we returned the wrong items valued at £7,00? We did as they asked and yet they still refused to send the correct items, we finally got our refund after supplying evidence similar to that in a murder trial i.e. images of everything required and returning their wrong items at the expense of our time etc. To get the items we wanted we would have to reorder and pay the £6,95 postage again? TOTAL LACK OF CUSTOMER CARE - THEY MISSED THE POINT THAT IT WAS THEIR MISTAKE? They will lose loads of customers but do not seem bothered?
QD Stores is an online and in-store retail platform that offers a wide range of products catering to various consumer needs. Specializing in home essentials, garden supplies, furniture, pet products, toys, and DIY items, the company aims to provide quality merchandise at affordable prices. Customers can benefit from fantastic deals across all departments, making it an ideal destination for those seeking value on everyday items as well as seasonal must-haves. The target market for QD Stores includes budget-conscious shoppers looking for reliable products without compromising on quality. With a commitment to providing exceptional value, QD Stores appeals to families and individuals alike who prioritize affordability in their purchasing decisions. Customers can explore their offerings online at qdstores.co.uk or visit local stores for in-person shopping experiences.
This profile hasn't been claimed by the business owner.