QD Stores is an online and in-store retail platform that offers a wide range of products catering to various consumer needs. Specializing in home essentials, garden supplies, furniture, pet products, toys, and DIY items, the company aims to provide quality merchandise at affordable prices. Customers can benefit from fantastic deals across all departments, making it an ideal destination for those seeking value on everyday items as well as seasonal must-haves. The target market for QD Stores includes budget-conscious shoppers looking for reliable products without compromising on quality. With a commitment to providing exceptional value, QD Stores appeals to families and individuals alike who prioritize affordability in their purchasing decisions. Customers can explore their offerings online at qdstores.co.uk or visit local stores for in-person shopping experiences.
QD Stores receives a mix of feedback, with a significant portion of reviews highlighting excellent customer service, particularly from staff members like Bella, who are praised for their helpfulness and responsiveness. Many customers appreciate the quick delivery of their orders and the quality of products when they arrive intact.
However, a substantial number of reviews express frustration with the company's return policy, citing difficulties in obtaining refunds and issues with damaged items. Consumers also report problems with misleading promotions and a lack of responsiveness from customer service channels, such as online chat. While some shoppers have had positive experiences, the overwhelming sentiment reflects dissatisfaction with service consistency and product quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 270 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.0 | 2 |
| Oct 24 | 3.4 | 5 |
| Nov 24 | 3.0 | 2 |
| Dec 24 | 4.0 | 2 |
| Jan 25 | 5.0 | 2 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 3.0 | 2 |
| Apr 25 | 1.0 | 2 |
| May 25 | 3.0 | 2 |
| Jun 25 | 3.3 | 4 |
| Jul 25 | 3.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 270 most recent reviews.
“Having called customer service was advised to send an email with pictures which I did”
“That's the reason for the 1 star because there is no customer care, underhand business practices and now a company I...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Discount Stores.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.0 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | 2.1 out of 5 (poor) | 2.2 out of 5 (poor) | −15% | 270 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.9 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 |
Bottom line: QD Stores is #4 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 2.1).
270 reviews of QD Stores. Filter by what matters to you.
I wouldn't of given it one star but had no other options. Reasons.... 1...waited in all day and goods never arrived. 2..no card left with address and apparently delivered them to a Mrs Cleaks. 3.. emailed customer service twice 7 days ago 4. Rung customer service. 8 days ago, they had no idea were goods were delivered too. No response from email, no goods! Shocking customer service
I ordered a £690.00 garden set from there cherry lane web site A deliver was arranged for this morning but didn’t happen. Called customer service and they didn’t even know if the order had been dispatched. Called the supplier direct and told I was due between 2 & 5 pm. Not exactly the am delivery I paid for but never mind as currently at 1815 it still hasn’t arrived Worst value for money company I can think of....
Excellent customer service
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Having been fined for using the QD car park in Sudbury, Suffolk, it is safe to say that I will NEVER be spending another penny in the shop. I phoned the store, and head office, and neither would answer my questions regarding the matter, stating that I would need to put all corrospondance in writing. Very poor show.
Today I found a lovely Christmas tree online at the cost of £32.00. when checking out I found the delivery charge ranged from £8.95 all the way to £36.00. I contacted the customer service department in hope they may be to provide a voucher code or even purchase the tree over the telephone and was advised that’s there charge and basically I have to pay it. It wasn’t the best customer service I have experienced, with this and the delivery charge I decided not to proceed with my purchase. In this day & age how can you possibly justify almost £10.00 to deliver an item.
I have ordered large storage boxes from QD Stores about 6 times. Each delivery is for 8-12 boxes, and they come fairly quickly by DPD. Delivery isn't cheap but it is a very good service. I buy the 110 l and 100 litre plastic boxes and I did have some damage in two orders. Customer service responded straight away, and after sending photos of the damaged lids/boxes they replaced them very quickly. There is no QD store near where i live so i can't comment on the physical stores, but the boxes I have purchased online are excellent value and the discount when buying the boxes 2 for £12 rather than £7.99 each more than covers the delivery charge. I ordered 12 boxes on Monday and they arrived first thing this morning.
I'm pleasantly positively surprised wit QD stores. a). in Sudbury, and b). other QD stores. QUALITY is excellent. Much better than Poundland. STOCK: VERY GOOD variety and easy to find. PRICES are just right, fair to the buyer and seller. ONE SMALL NEGATIVE: A few items not visibly priced. Perhaps that was new stock but I doubt - anywat there should be prices on every item. ATMOSPHERE AND STAFF: friendly and helpful. AT THE TILL: friendly and helpful. Thank you, it's a pleasure shopping in your stores. Regards, Conroy Marais 0853 888 8548
Was in your shop in Gorleston Great Yarmouth today while on holiday from Scotland. While being served my son and his girlfriend waited by the door the woman serving us asked a member of your staff to "keep an eye on them" because she didn't like the look of them. She had some cheek she looked like coco the clown with all the makeup. We wont be shopping here again as we felt intimidated.
QD Stores is an online and in-store retail platform that offers a wide range of products catering to various consumer needs. Specializing in home essentials, garden supplies, furniture, pet products, toys, and DIY items, the company aims to provide quality merchandise at affordable prices. Customers can benefit from fantastic deals across all departments, making it an ideal destination for those seeking value on everyday items as well as seasonal must-haves. The target market for QD Stores includes budget-conscious shoppers looking for reliable products without compromising on quality. With a commitment to providing exceptional value, QD Stores appeals to families and individuals alike who prioritize affordability in their purchasing decisions. Customers can explore their offerings online at qdstores.co.uk or visit local stores for in-person shopping experiences.
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