QD Stores is an online and in-store retail platform that offers a wide range of products catering to various consumer needs. Specializing in home essentials, garden supplies, furniture, pet products, toys, and DIY items, the company aims to provide quality merchandise at affordable prices. Customers can benefit from fantastic deals across all departments, making it an ideal destination for those seeking value on everyday items as well as seasonal must-haves. The target market for QD Stores includes budget-conscious shoppers looking for reliable products without compromising on quality. With a commitment to providing exceptional value, QD Stores appeals to families and individuals alike who prioritize affordability in their purchasing decisions. Customers can explore their offerings online at qdstores.co.uk or visit local stores for in-person shopping experiences.
QD Stores receives a mix of feedback, with a significant portion of reviews highlighting excellent customer service, particularly from staff members like Bella, who are praised for their helpfulness and responsiveness. Many customers appreciate the quick delivery of their orders and the quality of products when they arrive intact.
However, a substantial number of reviews express frustration with the company's return policy, citing difficulties in obtaining refunds and issues with damaged items. Consumers also report problems with misleading promotions and a lack of responsiveness from customer service channels, such as online chat. While some shoppers have had positive experiences, the overwhelming sentiment reflects dissatisfaction with service consistency and product quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 270 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.0 | 2 |
| Oct 24 | 3.4 | 5 |
| Nov 24 | 3.0 | 2 |
| Dec 24 | 4.0 | 2 |
| Jan 25 | 5.0 | 2 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 3.0 | 2 |
| Apr 25 | 1.0 | 2 |
| May 25 | 3.0 | 2 |
| Jun 25 | 3.3 | 4 |
| Jul 25 | 3.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 270 most recent reviews.
“Having called customer service was advised to send an email with pictures which I did”
“That's the reason for the 1 star because there is no customer care, underhand business practices and now a company I...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Discount Stores.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.0 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | 2.1 out of 5 (poor) | 2.2 out of 5 (poor) | −15% | 270 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.9 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 |
Bottom line: QD Stores is #4 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 2.1).
270 reviews of QD Stores. Filter by what matters to you.
Ordered Express delivery for delivery Saturday. Didn't turn up and no communication. Spent 30 minutes waiting for customer services to answer to then be told the goods hadn't been dispatched, they didn't know when they would be and it would take head office 3 days to look into it. Never again.
Update - Waited 72 hours to be contacted regarding wrong item sent. Not a peep from head office. Phoned customer service today and told they will contact head office. They can't put me through as it only opens at 12pm? Can't guarantee when I will get a call/when I will get the item picked up/ refund. Will be contacting trading standards if not sorted by the end of the week. This is your mistake, you need to rectify it. Will NEVER order from here again. Order no. 09200084319
Will never ever ever use QD delivery again. Ordered a table and chairs. Paid £15 for delivery. Received no tracking number, the number the customer service gave us isn’t even a number the delivery company use. The delivery company haven’t even had any information about our parcel. So as far as we are concerned they haven’t even contacted the company to organise delivery. Head office are closed all weekend, all she could do was write emails to ask for a refund. Very disappointed and very unhelpful.
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My daughter ordered me a gift for my birthday from QD Stores. She paid for next day delivery in order for it to be delivered in time. On the day after the expected day of delivery, no parcel was delivered she chased it up via email only to be told that it had been delivered. QD stores stated that Royal Mail has delivered the products (5 days later). Further contact was made to request the tracking information and to confirm exactly where the parcel was delivered to, as the goods were not delivered to the address on the stated day. No reply was received to this and subsequent emails requesting information about the delivery. Payment was made by PayPal and the money has been taken for the items. All contact with the company is now ignored. If this matter is not resolved in the next couple of days we will be looking to take this matter further.
Operative 7447 think his name may be Rick based at Cherry Lane Werrington, P'boro. Very helpful, polite, sorted and resolved our recent query. Well done to him, he is doing a first class job.
This is the first and last time I will use these people!! A couple of days after my order I received two identical text messages informing me that my order would be delivered that same day. NOTHING! It is almost impossible to find a telephone contact number for what they call Customer Services so I emailed to ask for an update and tracking number for Yodel. I got a vague update but no tracking number. Since then I have been away from home and have now asked four times for a tracking number in order to contact Yodel to arrange for delivery instructions in my absence. Clearly, I have now become a nuisance to them and they are not responding at all to any of my emails. I have no idea where my order is and I wish now I had never gone near this Company. STAY AWAY!!!
Absolutely appalling. Every single one of the products I ordered was damaged or defective. I was offered a refund for postage by one person and then told over email that they couldn't do that. Just a mess of a company, with poor quality products - don't waste your time or your money.
UPDATE>>>> below is my original post and underneath the end result..... poor would be an understatement, ordered, delivery confirmed within 3 days.... confirmed the actual date for delivery, nothing turned up and the following phone calls (that needed headoffice confirmation) within 72 hours, yes thats right within 3 days didnt happen either.... STILL WAITING 15 days and counting.... who takes 3 days to confirm why or where the goods are, how can they still be in business..... UPDATE UPDATE UPDATE well after a further ping pong around where my goods were, they blamed the courier service again.... apparently 2 pallets was difficult to deliver????? i then complained to pay pal, who raised a complaint, guess what, within seconds i had an e mail confirming they had cancelled my order.... Brilliant customer service if you do anything , save yourself weeks if not months of misery,don't buy from this bunch find someone else. in summary, as a managing director, if i found out we were viewed in this way, or if i were told we were viewed in this way i would do something about it....... MD, if you want some feedback please call me , write or e mail.... i will get back to you, well not straight away and not with the answers you want and mmmm.... there were leaves on the track so it might delay my letter,you get my drift. signing off for now Karl
I paid for next day delivery received it 2 days later which would of been standard delivery they tell you one thing on the phone and another on email and lie about it absolute joke of a company would advise anyone to steer well clear
I attempted to return a faulted purchase and they claimed I had tampered with the product. Angry and insulted by their accusations. They are not the type of company that you want to trade with.
I placed an order with Q&D 3 weeks ago ! I have sent 3 Emails and made 3 phone call ! All have been a total waste of time. They do not reply to any of the Emails or Phone calls. I needed the parcel before I went back to work (Fat chance) I finally got a message from the delivery firm letting me know the parcel would be delivered on Tuesday the 10th of September so my son took an unpaid holiday to wait in for the parcel only to find it was delivered on the MONDAY the 9th. They couldn't even get that right. I would say this company is a joke but there is nothing funny about it!!!! They charged me £6.95 for the delivery, I had parcels delivered from half way around the world that arrived before theirs and their postage was free! I will be writing to their managing director and putting my awful experience on Trust Pilot so other people do not get conned like I did. I will never use your company again! What a waste of money the items were poor quality and what is the point of asking for a refund when they clearly never read the their messages! Beware of wasting your money.
To continue from my previous post, rang again today and was told that the item hasn’t even been dispatched. I have had enough now and have asked for a refund but was told it has to be agreed from Head Office!!! I also asked if they will refund me my money as quickly as they took it. Guess what the answer was.
I wish I had read QD reviews before spending so much money with them. I bought a shed when it arrived it was faulty wood was split and nails missed the wood and incorrect size I took around 30 pictures and emailed most of them on day of delivery. I waited to hear from them and nothing for over a week I had to call 2/3 times on the last time I asked to speak to a manager and I was not going to hang up I was promised a call back which happened. I got an email to ask for a collection date and I emailed this straight away this was a week and a half ago when calling they today they said suppler will try to contact me this has not happened yet I await a miracle and still have no shed. I so hope my exchange it not damaged starting to think a refund is a better idea QD you have until 22.8.19 at 5pm to sort this out or I will raise a paypal dispute my sales number is 09200098018
Ordered 10 storage boxes from QD stores on 2nd August, now 16th August and after numerous calls to there customer services, no delivery or knowledge of where delivery is, last report is lost in transit. Order number 9200099982. only reason for 2 stars is the staff at least tried to locate delivery and were curtoius and honestly i could fell they were embarressed about the situation and didnt know what to do, company needs to sort itself out, staff seem OK. promised a refund, we shall see what happens and how many times i have to chase.
Bought Milan bench when it arrived it was the wrong material try to contact customer service via the customer service team tel number only to be told that the only way to contact customer service is by email. Spoke to shop manager who tried to sort out but told that I must send photos to the customer service email. Explained that I could not send photographs they then told me to send the bar code number from the box which I did. I was then told that they were happy that the item they sent me although wrong was the correct bar code asked to send dates when they could arrange to pick up the wrong item. I sent 3 dates for the following week. No action taken chased them up but only received a reply that they wanted the dates. Told them I had sent them 4 days earlier they then arranged to pick up after the item was picked up I had to chase up refund refunded a week after pickup.
I placed a order on line for some garden seats on the Tuesday called on the Wednesday was told customer services not in till the following morning. Called then as was told to go online and print cancellation form and email back said no access to printer so he said he would let cancellations know. Received an email that Thursday afternoon stating to refuse the delivery but I would be liable for return charges, called but no one could tell me how much, Then my Mum called and said someone had delivered a parcel, which was supposed to been delivered on the Friday shambles of a company and a rip off would never order again from these cowboys and not got the bill yet for all the phone calls
Worst service I have ever encountered in my life. I should have been concerned when they arked me for £12 delivery sayings its according to weight when other companies like Greenfingers just change £5 flat rate. I ordered a parasol for the first time. There was no mention of buying base weights until my neighbour told me to check. I found out I should buy the extra weights and asked if I could add this to delivery. Note I called at 10am and only called back at 11.30am. Not long after. They said no we can't we don't have that facility. Useless! So I would have to pay ANOTHER £12 delivery? No way!! So I asked if I could cancel and reorder the parasol this time with the weights. I checked online on their website and it confirmed £12 for both. They said sure! A moment later I receive an email from their so-called 'Head Office' stating that they already dispatched the item and I would be charged £12 delivery. Really??? You dispatched within 1 and half hour of me calling you?? I'm more than irritated with this company I'm furious. DO NOT BUY!! Now I'm waiting for my refund and god knows how long that will take with these cowboys. Seriously I nearly reordered and the whole situation would have cost me £24 just in deliveries. Do not buy here!!! REPLY TO JASMIN: yes you told me not to accept the package and that you would process the refund. MINUS the delivery though. So I'm still paying you £12 for delivery when I cancelled the order just an hour later. Not on sorry. Still the worst company I have dealt with. I'm going to GREENFINGERS. check them out only £5 delivery. And they have excellent reviews.
Great shop where to encourage customers not to visit their store they issue parking fines. I guess it's an alternative way to make money out of customers. I find it a sure way to make sure once caught you'll never ever ever visit the store again. And when I say fine I mean the most extortionate fine I have ever been given £100 for 10mn... Then I got a reply giving me an address for the customer service. I wrote 5 august got a reply that I would get an answer within 72 hours... It is now October and there is still no sign....
QD Stores is an online and in-store retail platform that offers a wide range of products catering to various consumer needs. Specializing in home essentials, garden supplies, furniture, pet products, toys, and DIY items, the company aims to provide quality merchandise at affordable prices. Customers can benefit from fantastic deals across all departments, making it an ideal destination for those seeking value on everyday items as well as seasonal must-haves. The target market for QD Stores includes budget-conscious shoppers looking for reliable products without compromising on quality. With a commitment to providing exceptional value, QD Stores appeals to families and individuals alike who prioritize affordability in their purchasing decisions. Customers can explore their offerings online at qdstores.co.uk or visit local stores for in-person shopping experiences.
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