Today I got an issue with my billing…
Today I got an issue with my billing and Fezile helped me out very fast and professional. Great customer service.

Rebel Energy was an energy supplier that provided electricity and gas services to residential and business customers. The company focused on delivering competitive energy solutions while ensuring customer satisfaction. As of September 19, 2025, Rebel Energy announced its cessation of trading, and customers were advised to await the appointment of a new energy supplier by Ofgem, the energy regulator. While Rebel Energy is no longer in operation, customers were reassured that their energy supplies would remain secure and that any credit balances would be honored during the transition to a new provider. For ongoing support and information regarding final billing processes, customers were directed to contact the appointed administrator, Teneo, or refer to resources provided by Ofgem and Citizens Advice.
Rebel Energy receives a mix of feedback from its customers, with a notable majority praising its customer service and responsiveness. Many reviewers highlight the helpfulness and efficiency of the staff, noting quick resolutions to issues and friendly interactions.
For instance, customers appreciate the prompt replies and effective problem-solving, often mentioning specific representatives who provided excellent service. However, there are significant complaints regarding billing issues, with some customers reporting being charged incorrectly or for services not rendered. Others express frustration over the lack of communication and delays in setting up accounts or smart meters. Overall, while many consumers enjoy a positive experience with Rebel Energy's customer service, the billing problems and operational inefficiencies detract from the overall sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,000 | 100% | -0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.3 | 74 |
| Dec 24 | 4.5 | 165 |
| Jan 25 | 4.5 | 172 |
| Feb 25 | 4.4 | 269 |
| Mar 25 | 4.3 | 290 |
| Apr 25 | 4.0 | 24 |
| May 25 | 4.8 | 4 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Excellent customer service”
“I don’t know why there is no option for zero star”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 67 out of 100 | 4.4 out of 5 (good) | 2.3 out of 5 (poor) | 2.2 out of 5 (poor) | −3% | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | 2.7 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | 3.8 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | 4.4 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Rebel Energy is #4 of 5 on overall rating in this group. On value, Sunwave gas+power scores higher (4.4 vs 2.2).
500 reviews of Rebel Energy. Filter by what matters to you.
Today I got an issue with my billing and Fezile helped me out very fast and professional. Great customer service.
Thank you Keanan for resolving the query very quickly. Friendly, polite and efficient. Thank you!
PhakamaniG was really helpful today in attending to my queries and also offered a reasonable explanation for the issue I have been having for sometime now. He was patient and took his time to explain things to me. He offered to help in the future should I experience any difficulty. This was a clear indication if going above and beyond to ensure customer satisfaction. Well done!
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Phakamani was very helpful. He efficiently dealt with my issue and made sure I got all the help I needed.
Nathi was helpful and courteous during my interaction with Him, unlike some other staffs in this same company that were not helpful in resolving my Account Issue.
I emailed Rebel Energy regarding queries I had about my mother's supply and tariff. I was emailed back by Chastity within 24 hours with clear information that satisfied me she was on the right tariff for her needs. Additionally, they then informed me that they had placed my mum on the Priority Services Register due to her medical requirements and vulnerability. Excellent prompt service, would highly recommend.
Very helpful agent went through all the questions I required answering.
Shoutout Nathi, top guy, dealt with my query efficiently and kindly!
Written to them again, as no reply to my first email. There is seemingly no way of declaring a property empty with them. I am currently awaiting sale of a flat, it's empty so usage is zero, told them it's empty and keep getting automatically asked to submit meter readings. The website link was completely broken for submitting, the resulting reading which I managed to do via the app was then after deadline and got a whacking estimated bill through. They keep chasing for payment, automatically of course, despite not responding to my email. I'm only with them as the previous occupants. Simply amateurish.
Spoke with De- Juan, who was incredibly helpful. Allowed me to ask lots of questions I had and explained everything in full. Can’t fault the customer service one bit!
Incredibly unhelpful. Slow response for emails and no help whatsoever regarding the problems ive been having. Impossible to get hold of when you call them too. I Wont be using them again.
Joining up company called rebel energy. Taking my first payment on the day or signing up. Four days later, they went bankrupt.
Rebel Energy was an energy supplier that provided electricity and gas services to residential and business customers. The company focused on delivering competitive energy solutions while ensuring customer satisfaction. As of September 19, 2025, Rebel Energy announced its cessation of trading, and customers were advised to await the appointment of a new energy supplier by Ofgem, the energy regulator. While Rebel Energy is no longer in operation, customers were reassured that their energy supplies would remain secure and that any credit balances would be honored during the transition to a new provider. For ongoing support and information regarding final billing processes, customers were directed to contact the appointed administrator, Teneo, or refer to resources provided by Ofgem and Citizens Advice.
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