Ryder & Dutton Estate Agents is a well-established real estate agency operating in Greater Manchester, Lancashire, Yorkshire, and Derbyshire. With over 100 years of experience, the company specializes in providing comprehensive sales and lettings services to individuals and families looking to buy or rent residential properties. Their team of over 200 property professionals is dedicated to offering expert advice and local knowledge to facilitate a smooth moving process.
The company maintains a network of 15 branches, ensuring that clients receive personalized support tailored to their unique needs. Ryder & Dutton is committed to community engagement and customer satisfaction, making them a trusted choice for those navigating the property market in the North of England. Their services include property valuations, mortgage advice, and a full suite of moving solutions, catering to both first-time buyers and seasoned investors.
Ryder & Dutton Estate Agents has a positive customer experience.
Ryder & Dutton Estate Agents consistently receives high praise from customers for their professionalism and proactive approach in handling property sales. Reviewers frequently highlight the friendly and helpful nature of the staff, with specific mentions of team members like Laura, Kia, and Geraldine, who provide excellent communication and support throughout the process.
Read full summaryShow less
Many clients express satisfaction with the timely updates and guidance received, making the often daunting experience of buying or selling a home much smoother. However, a few reviews indicate issues with communication during the sales process, particularly when delays occur. One particularly concerning review mentions a negative experience related to perceived discrimination based on accent.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.9
1,000
100%
-0.1
● Low
4.9 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.8▼ 0.1
12-month avg
4.9
All-time
4.9
Category avg
4.3
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Nov 24
4.9
88
Dec 24
4.8
107
Jan 25
4.9
107
Feb 25
4.9
123
Mar 25
4.9
189
Apr 25
4.9
130
May 25
4.8
99
Jun 25
4.8
106
Jul 25
4.7
51
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 486 positive reviews
Customer service35%
169 mentions
Helpful support29%
141 mentions
Professionalism24%
117 mentions
Fast & efficient16%
77 mentions
“The whole team gave excellent service and regular communication throughout the entire process”
On “Customer service” · Jul 12, 2025
Top complaintsof 10 negative reviews
Response time30%
3 mentions
Payment issues20%
2 mentions
Communication20%
2 mentions
Damaged20%
2 mentions
“Never, EVER rent a property through Ryder & Dutton Halifax”
On “Response time” · Jun 21, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
Overall rating and review count for this company and similar companies
We bought our house from Ryder & Dutton in Ashton under Lyne and cannot fault them.
Zoe was absolutely Amazing and couldn’t do enough for us. She kept us informed constantly - A definite asset to the branch. Thank you Zoe for everything x
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We changed to Ryder & Dutton after the property had been up for sale for 12 months with little to no interest. Within a few weeks of being listed with Ryder & Dutton a sale was secured. communication was great all the way through. Unfortunately the sale fell through and the support from Bryony and Elizabeth was great, the house was relisted immediately and another sale secured in less than 2 weeks. I would 100% recommend.
Ryder & Dutton are handling the sale of our property, but the process seems a lot easier with the help of your negotiator
Robyn Roberts. She is a great help and nothing is too much trouble for her. Even if we have had a setback along the way she has greeted us with a big welcoming smile and put us at ease. Thank you Robyn.
Changed to Ryder and Dutton from a competitor and could tell the difference straight away. The selling information was better, the communication was better. The viewings increased 10 fold! Bryony and Elizabeth kept us informed at every stage even when unfortunately the sale fell through. Following the sale falling through, our house was back on the market within days and, within days we had another interested party that we have now agreed the sale with!! So well done to all concerned. I would definitely recommend Ryder and Dutton.
From the beginning of the sale, the branch and in particular Nikita kept me informed and updated with progress at all times. The transaction took longer than expected due to delays with the buyer but she was constantly chasing all parties concerned with the aim of speeding up the sale.
Amazing service start to finish. Samantha has been nothing but professional and helped us along the way with any and all queries. Would definitely use Ryder & Dutton again & can’t praise Samantha highly enough!
Glad I used these agents, who were very supportive and responsive throughout the whole process. In the latter stages, having Geraldine as the lead contact, gave us confidence. She was clear and practical in her updates and advice and always got back to us promptly. From the initial consultation with Alice, through the marketing phase with Robyn (off whom we got some very good advice) to closure with Geraldine, we were very satisfied with the service from Ryder & Dutton.
We had a great experience working with Bryony at Ryder & Dutton in the Middleton. She was extremely helpful throughout the entire house-buying process. Bryony was always available, responded quickly to our questions, and supported us with important issues along the way. Her professionalism, kindness, and attention to detail made everything much easier for us as first-time buyers. We truly appreciate all her help and would highly recommend her to anyone looking to buy a home.
Ryder & Dutton were fantastic in helping me find and move into my new home. From start to finish, the team made the whole process smooth and stress-free. A big thank you to Samantha, Rebecca and Rachael for their support, professionalism, and friendly approach throughout. I really appreciated the thoughtful gift box as well—it was a lovely touch that made moving in feel even more special. Highly recommended!
Lauren Coomber always kept us informed with viewing feedback and once a sale agreed continually chased both parties solicitors and the purchasers mortgage broker.
A much more professional service than I have ever previously experienced elsewhere.
Ewan from Heywood branch has been very helpful and responded to all queries very quickly and efficiently with a proposed house purchase. Highly recommend.
Ryder and Dutton made the process of renting out my property simple. After informing me on everything I had to have in place and complete they took over as and took care of everything, very good communication at every stage of the way either by email or telephone
From the very start I was kept aware of the sale of our property
From the very start, I was kept aware of what was happening with the sale of my house. I couldn't have asked for a better support. Robyn Roberts was invaluable and was always there for us. We highly recommend Ryder&Dutton for excellent communication. Thank you Robyn
Myself and my partner are so thankful we went with Ryder and Dutton Estate Agents to sell our home. Lacey particularly made the process smooth sailing, and communicated with us thoroughly throughout the process of the sale settling any anxieties we had. She is an asset to the R&D team.
Ryder & Dutton Estate Agents is a well-established real estate agency operating in Greater Manchester, Lancashire, Yorkshire, and Derbyshire. With over 100 years of experience, the company specializes in providing comprehensive sales and lettings services to individuals and families looking to buy or rent residential properties. Their team of over 200 property professionals is dedicated to offering expert advice and local knowledge to facilitate a smooth moving process.
The company maintains a network of 15 branches, ensuring that clients receive personalized support tailored to their unique needs. Ryder & Dutton is committed to community engagement and customer satisfaction, making them a trusted choice for those navigating the property market in the North of England. Their services include property valuations, mortgage advice, and a full suite of moving solutions, catering to both first-time buyers and seasoned investors.