Ryder & Dutton Estate Agents is a well-established real estate agency operating in Greater Manchester, Lancashire, Yorkshire, and Derbyshire. With over 100 years of experience, the company specializes in providing comprehensive sales and lettings services to individuals and families looking to buy or rent residential properties. Their team of over 200 property professionals is dedicated to offering expert advice and local knowledge to facilitate a smooth moving process.
The company maintains a network of 15 branches, ensuring that clients receive personalized support tailored to their unique needs. Ryder & Dutton is committed to community engagement and customer satisfaction, making them a trusted choice for those navigating the property market in the North of England. Their services include property valuations, mortgage advice, and a full suite of moving solutions, catering to both first-time buyers and seasoned investors.
Ryder & Dutton Estate Agents has a positive customer experience.
Ryder & Dutton Estate Agents consistently receives high praise from customers for their professionalism and proactive approach in handling property sales. Reviewers frequently highlight the friendly and helpful nature of the staff, with specific mentions of team members like Laura, Kia, and Geraldine, who provide excellent communication and support throughout the process.
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Many clients express satisfaction with the timely updates and guidance received, making the often daunting experience of buying or selling a home much smoother. However, a few reviews indicate issues with communication during the sales process, particularly when delays occur. One particularly concerning review mentions a negative experience related to perceived discrimination based on accent.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.9
1,000
100%
-0.1
● Low
4.9 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.8▼ 0.1
12-month avg
4.9
All-time
4.9
Category avg
4.3
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Nov 24
4.9
88
Dec 24
4.8
107
Jan 25
4.9
107
Feb 25
4.9
123
Mar 25
4.9
189
Apr 25
4.9
130
May 25
4.8
99
Jun 25
4.8
106
Jul 25
4.7
51
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 486 positive reviews
Customer service35%
169 mentions
Helpful support29%
141 mentions
Professionalism24%
117 mentions
Fast & efficient16%
77 mentions
“The whole team gave excellent service and regular communication throughout the entire process”
On “Customer service” · Jul 12, 2025
Top complaintsof 10 negative reviews
Response time30%
3 mentions
Payment issues20%
2 mentions
Communication20%
2 mentions
Damaged20%
2 mentions
“Never, EVER rent a property through Ryder & Dutton Halifax”
On “Response time” · Jun 21, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
Overall rating and review count for this company and similar companies
Excellent communication, kept me updated with everything and managed really well a quite difficult sale. Thank you very much for all your support throughout this challenging process.
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If I could give 0 stars I would!
We rented 36 Hindley Street, Ashton-under-Lyne from R&D for over three years, but our experience was full of issues. Upon moving in, we discovered hidden damage, faulty fixtures, and weren’t shown where the gas meter or electric mains were, leaving us without power. After some effort, we got it working ourselves. Initially, Linda handled our concerns well, but after she left, things worsened.
The first winter exposed severe black mould, rapidly spreading behind furniture and damaging wardrobes, sofas, and our clothes. We reported it to Linda, who advised moving furniture, but no further action was taken.
Months later, as the mould worsened, I followed up and learned Linda had left, replaced by Jorgina Ashton. From then on, communication was terrible. Jorgina was unhelpful, ignored calls and emails, and promised call-backs that never came. Eventually, we found the cause of the damp: a major roof leak. Water leaked down the wall in the back bedroom, where our son slept, soaking the wall, peeling the wallpaper, and making the room uninhabitable.
In the master bedroom, we rearranged for our daughter’s arrival. Shortly after, the ceiling burst with rainwater, ruining the new cot. Each rainstorm felt like a waterfall from the ceiling. Throughout this, Jorgina ignored our calls and emails, offering no help.
We contacted Environmental Health, who confirmed the issues and ordered R&D to fix the roof. However, by then, thick black mould covered much of the house, making it hazardous. My family and I were constantly ill, and despite multiple emails asking for mould removal, our calls and emails were still ignored.
A young woman from R&D inspected the property, took photos, and promised to follow up on the mould issue, but we never heard from her again. I then escalated to branch manager Wendy Robertson, who blamed us for the mould. She claimed it was caused by our furniture placement and not opening windows in winter—unreasonable given we had a newborn.
I asked Wendy about the young inspector, but she claimed the girl had praised her own help, saying she gave advice on cleaning and airing the property. In reality, the girl barely spoke and seemed uncomfortable addressing the mould.
Wendy ended the phone call by assuring us that something would eventually be done. Unsurprisingly, nothing ever was.
Neil, a new inspector, was the first to show real concern. He thoroughly documented all issues and confirmed our furniture was moved over a foot from the walls, saying any more would be unreasonable. He acknowledged the unacceptable conditions and couldn’t understand why nothing had been done. Unfortunately, he never followed up and soon left the company.
The electrics began failing—lights flickered, and using multiple appliances tripped the fuse. Despite repeated emails to Jorgina and Wendy, we were ignored. Then, one Friday, the electricity completely went out. The mains box needed replacing. Ryder and Dutton had removed their emergency line, so when we called the head office, they told us to wait until Monday. When I complained, they hung up on me.
We went to social media, and the response was huge. Many people shared their own bad experiences with Ryder and Dutton. By Saturday morning, Wendy called, suddenly eager to fix the electrics. The issue was resolved, but only after we went public.
A few months later, we contacted Jorgina again about the mould. Her response? The same excuse: “Move your furniture further.” We reminded her that Neil had already confirmed it was far enough. She then claimed it was because we didn’t shut the kitchen or bathroom doors. It was clear she didn’t care.
The bottom floor was open-plan, so there was no kitchen door. The bathroom had a poorly installed sliding door with a big gap, no handle, and couldn’t stay shut. We raised this issue multiple times, but nothing was done.
We gave notice and left, only to have R&D try to withhold part of our deposit for a “damaged hob.” When we asked for proof or details, they ignored us. We had to involve the deposit scheme and dispute it. It felt like an endless nightmare. I’d never recommend renting from them and I wouldn't ever consider them for buying a property due to our experience
I recently purchased a property through the Oldham branch of Ryder & Dutton and had the pleasure of working with Lacey W. and Geraldine M. From start to finish, the process was smooth, efficient, and completely hassle-free. Although they work in different departments, both Lacey and Geraldine provided a consistently high level of care and attention throughout the entire transaction. Their professionalism, communication, and commitment made the experience stress-free and enjoyable. I would not hesitate to recommend Ryder & Dutton to anyone looking to buy or sell a property. It’s clear to see why they are such a trusted and well-established name in the Oldham area.
Absolutely 5* service, from start to finish. Flawless.
This was the first time we have used Ryder and Dutton and it will not be the last. I was kept up to date during the whole process, I never had to chase them up for anything.
Catherine was wonderful with helping us to know what to do to make the property more saleable and helped us decide the price we wanted.
Kia, in the office, informed me of every viewing, gave us feedback quickly after each viewing and was amazing when we finally agreed a sale. Her advice and guidance was invaluable. Kia, Catherine and Ryder and Dutton are professional to the core.
Ryder and Dutton have a customer for life.
I had a fantastic experience working with Nicole at Ryder and Dutton. She was professional, approachable, and extremely knowledgeable throughout the entire process. Nicole kept me well-informed at every stage and went above and beyond to ensure things moved smoothly. Her friendly and proactive approach made the whole experience stress free. Highly recommended!
We had the pleasure of working with Catherine Salisbury from Ryder & Dutton Heywood when buying our new home. She was incredibly helpful, patient, and professional throughout the whole process. Catherine made everything so much easier and less stressful. Highly recommended!
I viewed a property and was accepted the next day, had my keys within the week. Thanks to Sam, Jack and Fiza, who made the process so simple and smooth and I cannot thank them enough.
We couldn’t have asked for better support and guidance from Ryder and Dutton. From start to finish, Geraldine has given us weekly update on the progression of our move and she has always been on hand to answer any questions we have, which have been many! Geraldine has been fantastic. I would also like to say a massive thank you to Robyn for her support at the start of this process. The team have been fantastic with us and nothing has ever been too much.
We really do appreciate all the help you have given us in this next chapter of our life!
Want to say a big thank you to Jessica Williamson for all her help and support she gave me throughout my buying process. She kept me updated on everything and how things are progressing with my purchase. I’m so happy with my purchase and I’m all settled in now.I’m just sat in my garden now enjoying this great weather and chilling out.
From start to finish I was kept aware of what was happening with my sale of my property. Received regular updates from Geraldine marsden who also advised me on issues that I didn't understand. This process was pretty painless during the sale process and this is due to the hard work and experience put in by the team
My father wanted Ryder and Dutton to sell his house and they have done him and his family proud. Thank you
The process of putting my property on the lettings market has been made problem free through the efficient and professional efforts of Gabrielle Wray, she has always been polite, punctual and helpful.
She had my property advertised on the market within hours of taking the quality photographs and I'm confident we'll find a suitable tenant in no time at all.
Thank You Gabrielle 🙂
Ryder & Dutton Estate Agents is a well-established real estate agency operating in Greater Manchester, Lancashire, Yorkshire, and Derbyshire. With over 100 years of experience, the company specializes in providing comprehensive sales and lettings services to individuals and families looking to buy or rent residential properties. Their team of over 200 property professionals is dedicated to offering expert advice and local knowledge to facilitate a smooth moving process.
The company maintains a network of 15 branches, ensuring that clients receive personalized support tailored to their unique needs. Ryder & Dutton is committed to community engagement and customer satisfaction, making them a trusted choice for those navigating the property market in the North of England. Their services include property valuations, mortgage advice, and a full suite of moving solutions, catering to both first-time buyers and seasoned investors.
