Ryder & Dutton Estate Agents is a well-established real estate agency operating in Greater Manchester, Lancashire, Yorkshire, and Derbyshire. With over 100 years of experience, the company specializes in providing comprehensive sales and lettings services to individuals and families looking to buy or rent residential properties. Their team of over 200 property professionals is dedicated to offering expert advice and local knowledge to facilitate a smooth moving process. The company maintains a network of 15 branches, ensuring that clients receive personalized support tailored to their unique needs. Ryder & Dutton is committed to community engagement and customer satisfaction, making them a trusted choice for those navigating the property market in the North of England. Their services include property valuations, mortgage advice, and a full suite of moving solutions, catering to both first-time buyers and seasoned investors.
Ryder & Dutton Estate Agents consistently receives high praise from customers for their professionalism and proactive approach in handling property sales. Reviewers frequently highlight the friendly and helpful nature of the staff, with specific mentions of team members like Laura, Kia, and Geraldine, who provide excellent communication and support throughout the process.
Many clients express satisfaction with the timely updates and guidance received, making the often daunting experience of buying or selling a home much smoother. However, a few reviews indicate issues with communication during the sales process, particularly when delays occur. One particularly concerning review mentions a negative experience related to perceived discrimination based on accent.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.9 | 88 |
| Dec 24 | 4.8 | 107 |
| Jan 25 | 4.9 | 107 |
| Feb 25 | 4.9 | 123 |
| Mar 25 | 4.9 | 189 |
| Apr 25 | 4.9 | 130 |
| May 25 | 4.8 | 99 |
| Jun 25 | 4.8 | 106 |
| Jul 25 | 4.7 | 51 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The whole team gave excellent service and regular communication throughout the entire process”
“Never, EVER rent a property through Ryder & Dutton Halifax”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.2 out of 5 (good) | 5.0 out of 5 (good) | 0% | 1,000 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Ryder & Dutton Estate Agents is #1 of 5 on overall rating in this group.
500 reviews of Ryder & Dutton Estate Agents. Filter by what matters to you.
I would like to start by saying what a wonderful experience we have had with the purchase of our property, Ada was a dream to work with and was always on hand when I needed help and being new to this there was a lot of times help was needed.
They were polite, but I found that I kept getting directed to a call centre, where the staff seemed less polite (branch support). Sometimes, simply asking a question elicited quite aggressive, uncalled-for responses, which were confusing, given that I was purchasing a property and hadn't done so for many years. I also agreed to receive conveyancing quotes, where, upon inspection of the numerous incorrect documents, I received quotes from a Conveyancing Sales Advisor from a company called 'ConveyancingCentre'. Although it was on Ryder Dutton headed paper. After phoning back and receiving six separate documents with wildly varying amounts and multiple email recall notifications, I gave up trying to work out which was correct, but this left me feeling that I couldn't trust them with a sale or purchase conveyancing. I then received a follow-up call from the Sales Adviser, and when I explained I was going to leave it with them, due to multiple errors and confusion, he put the phone down on me. Which sort of confirms that my judgment was correct. Once the purchase was agreed upon, we were assigned a Move Manager from a company called Northern Estate Agents, who required multiple reminders for email responses. Some of my follow-up questions were not answered, and they needed to be acknowledged. On occasion, an auto-reply was set for 'Out of Office', but the person responded to MY Estate Agents, which I find dishonest, rude, and disrespectful. I completely understand that they weren't receiving a fee from me. Technically, I wasn't their client, that being said... There were occasions when I considered abandoning the purchase, which would have affected who they were selling for. If we ever sell this house, I definitely won't use Ryder and Dutton to sell, and I would even think twice about purchasing a property that is up for sale with them.
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I have just completed a sale through the Royton office and very impressed with the efficiency and customer service from Jade Michaela & Oliver. I mainly dealt with Jade who was so helpful and professional nothing seemed too much. Thank you guys for your help. 5☆ service 🙂
We just sold our property through Ryder and Duttan in Chadderton. I can’t say enough wonderful things about Shannon in the Chadderton branch, who moved mountains for us when we needed her to. She truly went above and beyond to find us a buyer for our house. She went as far as to liaise with another branch to help us secure the house we wanted! This is exactly what we wanted in an estate agency, someone who was proactive and would take the initiative to chase things up and move the chain along. If you’re buying through this branch, ask for Shannon. If you’re looking to sell in Chadderton, use this wonderful team.
We recently bought our property through Ryder and Duttan in Royton. The staff were incredibly helpful and supportive and helped us immensely to get our home. A special shout out to Jade, Michaela, Ammaarah and Oliver who went above and beyond to make sure things went smoothly. Thank you for the help and support!
We have just used Ryder and Dutton to both sell our property and purchase our new home and they have been fantasic throughout. Shannon at the Chadderton branch has been amazing and kept us informed every step of the way. We would highly recommend them as they have been brilliant from start to finish.
The team at the Heywood office supported us through the selling process from start to finish. They gave clear information and regular updates every step of the way. It felt a very personalised service. Catherine Salisbury, who was our main contact through the sale was absolutely fantastic. Even when we encountered unforseen hiccups along the way, she guided and supported us on how best to deal with them. We were kept fully informed from initially putting the house on the market to final completion of the sale. We would also like to thank Fran for the valuation and listing of the property. She ensured we were 100% happy with the wording, photos etc before putting the details on the website. We also received monthly updates on sales, etc in the area. She was very knowledgeable and again kept in contact with us until the sale was live and passed over to Catherine. I also dealt with Tom on a few occasions who sorted our queries for us or relayed messages for me, if Catherine was unavailable. We felt very confident in trusting Fran, Catherine, Tom and the team at Heywood. I would definitely recommend them to my friends and family and would use them again in the future if necessary. Thanks again and keep up the good work.
After having a few disappointments with another Estate Agent - Ryder & Dutton were a breath of fresh air and I couldn't thank Lacey Williams more, she was brilliant from start to finish.
I cannot thank the Holmfirth branch enough. Everyone I spoke to was polite, patient and efficient. The house I bought went into probate for a while but Kia and anyone else I spoke to on the telephone, always responded promptly to any enquiries. They were all professional but also understanding of the emotional side a house move involves.
Shannon and the whole team at Ryder and Dutton rawtenstall have been amazing during the very complicated sale of my property. Shannon was in constant contact, keeping me up to date and helped me through such a difficult process.would definitely recommend the team.
So, never sold a house before and after seeing a couple of estate agents and how they work we decided to go with Ryder & Dutton. The process isn't easy, and there's multiple stages - it took 18 weeks, was expecting 12 weeks but this wasn't due to Estate Agents this was due to changes a buyer had made multiple times. The main agent was Naveen Naheed in Rochdale, she has always been helpful and polite - enthusiastic with us towards the completion too! Like mentioned previously we've never sold a house before, but the guidance she provided was very helpful and did what she said she would and liaised with both solicitors to get the best result and had honest opinions when asked about next stages.
I dealt with Neveen and it was pleasure she is a professional negotiator!!!
The house looks very well maintained. I really liked it. The sale agent was polite and helpful. Hopefully I’ll have the opportunity to buy the property. Thanks Gatto R.
It's my first time to sell my house, I'm glad that I appointed Ryder & Dutton as my estate agent! They are very reliable and professional. Their strategy and network definitely helped me to sell my house in a month. After selling my house, they keep ensuring everything on the track until completion. Brilliant estate agent! Much appreciated to your help :)
Paul from R&D Uppermill has been fantastic and so helpful through every single step of our renting process. He was just wonderful and we can’t thank him enough for helping putting in a good word to our now-landlord!
Thank you to Geraldine and Nancy,from Uppermill branch for making the sale of my house stress free.
Ryder & Dutton Estate Agents is a well-established real estate agency operating in Greater Manchester, Lancashire, Yorkshire, and Derbyshire. With over 100 years of experience, the company specializes in providing comprehensive sales and lettings services to individuals and families looking to buy or rent residential properties. Their team of over 200 property professionals is dedicated to offering expert advice and local knowledge to facilitate a smooth moving process. The company maintains a network of 15 branches, ensuring that clients receive personalized support tailored to their unique needs. Ryder & Dutton is committed to community engagement and customer satisfaction, making them a trusted choice for those navigating the property market in the North of England. Their services include property valuations, mortgage advice, and a full suite of moving solutions, catering to both first-time buyers and seasoned investors.
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