Ryder & Dutton Estate Agents is a well-established real estate agency operating in Greater Manchester, Lancashire, Yorkshire, and Derbyshire. With over 100 years of experience, the company specializes in providing comprehensive sales and lettings services to individuals and families looking to buy or rent residential properties. Their team of over 200 property professionals is dedicated to offering expert advice and local knowledge to facilitate a smooth moving process.
The company maintains a network of 15 branches, ensuring that clients receive personalized support tailored to their unique needs. Ryder & Dutton is committed to community engagement and customer satisfaction, making them a trusted choice for those navigating the property market in the North of England. Their services include property valuations, mortgage advice, and a full suite of moving solutions, catering to both first-time buyers and seasoned investors.
Ryder & Dutton Estate Agents has a positive customer experience.
Ryder & Dutton Estate Agents consistently receives high praise from customers for their professionalism and proactive approach in handling property sales. Reviewers frequently highlight the friendly and helpful nature of the staff, with specific mentions of team members like Laura, Kia, and Geraldine, who provide excellent communication and support throughout the process.
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Many clients express satisfaction with the timely updates and guidance received, making the often daunting experience of buying or selling a home much smoother. However, a few reviews indicate issues with communication during the sales process, particularly when delays occur. One particularly concerning review mentions a negative experience related to perceived discrimination based on accent.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.9
1,000
100%
-0.1
● Low
4.9 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.8▼ 0.1
12-month avg
4.9
All-time
4.9
Category avg
4.3
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Nov 24
4.9
88
Dec 24
4.8
107
Jan 25
4.9
107
Feb 25
4.9
123
Mar 25
4.9
189
Apr 25
4.9
130
May 25
4.8
99
Jun 25
4.8
106
Jul 25
4.7
51
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 486 positive reviews
Customer service35%
169 mentions
Helpful support29%
141 mentions
Professionalism24%
117 mentions
Fast & efficient16%
77 mentions
“The whole team gave excellent service and regular communication throughout the entire process”
On “Customer service” · Jul 12, 2025
Top complaintsof 10 negative reviews
Response time30%
3 mentions
Payment issues20%
2 mentions
Communication20%
2 mentions
Damaged20%
2 mentions
“Never, EVER rent a property through Ryder & Dutton Halifax”
On “Response time” · Jun 21, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
Overall rating and review count for this company and similar companies
Thank you so much Jade, Michaela, and Oliver at the Royton branch. Extremely professional, helpful, and went the extra mile to beat the stamp duty for us in such a short time. l would highly recommend Ryder and Dutton, Royton. Once again thank you, Rachel.
Everyone is extremely helpful and friendly, Catherine especially from the Heywood branch kept us regularly updated with the progress of our sale and helped us navigate the entire process, thankyou
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Geraldine Marsden was so professional…Cosy Cottage
Geraldine Marsden was so professional and very helpful with are recent purchase , even when are own move manager was quite useless from are estate agent Geraldine got to the bottom of any holdups or queries we had.Amber Royal who did the viewings was also very informative and very professional too, if I was to sell my property in the future I would definitely choose Ryder& Dutton Ashton & not the estate agent I'd chosen , Thankyou Cindy & Anthony @ the Cottage.
Helpful friendly staff kept updated with the progress every step of the way and would definitely recommend to anybody thank you to all who was involved in the sale
This was a difficult time for me and the staff at Ryder & Dutton in Royton were really supportive. Big thanks to Oliver and Jade but special thanks to Michaela who went above and beyond too many times to mention! Definitely recommend!
A fantastic service which went above and beyond.......
We previously had our house on the market with another Estate Agent and had zero viewings. We then contacted Ryder & Dutton and had a viewing in less than 48 hours and we had sold the property within 2 weeks. From the initial meeting with Leanne, we had every confidence in the fact they would be able to market and sell our property swiftly. Throughout the process both Leanne and Laura have kept us up to date with how things have been progressing and have been extremely pro-active and professional. We couldn't recommend them enough and have been very pleased with how they have dealt with the sale. Should you be considering selling your property then I wouldn't hesitate to give them a call.
I was disappointed to find that despite being in receipt of all documentation R&D took a further 6 days to put the property on the market.
I understand that this was due to Amanda having a full diary but why was there no back-up support?
Lynda Grundy
Recently bought a house with Catherine at Ryder and Dutton heywood
Recently bought a house that was sold with Catherine at Ryder and Dutton, she was absolutely brilliant, extremely helpful, if I had any issues Catherine sorted it out for us straight away and helped the stress of moving house run smoothly. Would definitely recommend buying/selling through Ryder and Dutton with Catherine.
Bought our first home through Ryder and Dutton, with the help of Jade, Michaela and Oliver at the Royton branch. All were amazing and can not believe how fast the purchase went through. Every viewing we had was organised quickly and efficiently, and every question raised with Jade was answered in a quick timeframe. All very helpful, kind people. Would highly recommend :)
Very professional, Geraldine kept in touch throughout the whole process and i never had to chase them for updates. Geraldine Marsden was extremely helpful and i would highly recommend Ryder and Dutton.
Ada was amazing! Always polite got back to you the same day, even arranged weekend viewings! Really quick 100/10 would recommend. Same for the rest of the team always polite and messages taken and passed on quickly. Thank you once again.
We had such a wonderful experience with Ryder and Dutton. The support and communication through the housing processing was absolutely incredible. We would like to say a big thank you to James Wild, your guidance, efficiency and support allowed us to have a stress-free experience. Thank you so much James and to the team. We Would highly recommend your services to anyone.
We chose Ryder and Dutton to sell our house and was very happy with their service the agents made the selling of the house run smoothly and no complaints.
Recently sold our deceased father's house and would like to thank Geraldine Marsden for all her help throughout the process. Geraldine kept us up to date and always responded to any queries we had and tried her best to find out any information we asked of her. Amber Royale was also very helpful informing us of viewings that were taking place and letting us have the feedback post viewings. We are very grateful for their help in n getting the sale over the line!
Ryder & Dutton Estate Agents is a well-established real estate agency operating in Greater Manchester, Lancashire, Yorkshire, and Derbyshire. With over 100 years of experience, the company specializes in providing comprehensive sales and lettings services to individuals and families looking to buy or rent residential properties. Their team of over 200 property professionals is dedicated to offering expert advice and local knowledge to facilitate a smooth moving process.
The company maintains a network of 15 branches, ensuring that clients receive personalized support tailored to their unique needs. Ryder & Dutton is committed to community engagement and customer satisfaction, making them a trusted choice for those navigating the property market in the North of England. Their services include property valuations, mortgage advice, and a full suite of moving solutions, catering to both first-time buyers and seasoned investors.