Geraldine Marsden was very good
Geraldine Marsden was very good. Any emails that were sent were mainly communicated well. The dates were over a few week period.

Ryder & Dutton Estate Agents is a well-established real estate agency operating in Greater Manchester, Lancashire, Yorkshire, and Derbyshire. With over 100 years of experience, the company specializes in providing comprehensive sales and lettings services to individuals and families looking to buy or rent residential properties. Their team of over 200 property professionals is dedicated to offering expert advice and local knowledge to facilitate a smooth moving process. The company maintains a network of 15 branches, ensuring that clients receive personalized support tailored to their unique needs. Ryder & Dutton is committed to community engagement and customer satisfaction, making them a trusted choice for those navigating the property market in the North of England. Their services include property valuations, mortgage advice, and a full suite of moving solutions, catering to both first-time buyers and seasoned investors.
Ryder & Dutton Estate Agents consistently receives high praise from customers for their professionalism and proactive approach in handling property sales. Reviewers frequently highlight the friendly and helpful nature of the staff, with specific mentions of team members like Laura, Kia, and Geraldine, who provide excellent communication and support throughout the process.
Many clients express satisfaction with the timely updates and guidance received, making the often daunting experience of buying or selling a home much smoother. However, a few reviews indicate issues with communication during the sales process, particularly when delays occur. One particularly concerning review mentions a negative experience related to perceived discrimination based on accent.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.9 | 88 |
| Dec 24 | 4.8 | 107 |
| Jan 25 | 4.9 | 107 |
| Feb 25 | 4.9 | 123 |
| Mar 25 | 4.9 | 189 |
| Apr 25 | 4.9 | 130 |
| May 25 | 4.8 | 99 |
| Jun 25 | 4.8 | 106 |
| Jul 25 | 4.7 | 51 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The whole team gave excellent service and regular communication throughout the entire process”
“Never, EVER rent a property through Ryder & Dutton Halifax”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.2 out of 5 (good) | 5.0 out of 5 (good) | 0% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Ryder & Dutton Estate Agents is #1 of 5 on overall rating in this group.
500 reviews of Ryder & Dutton Estate Agents. Filter by what matters to you.
Geraldine Marsden was very good. Any emails that were sent were mainly communicated well. The dates were over a few week period.
We first started looking at properties in the middle of last year using Ryder and Dutton, amongst others and they were by far the quickest to respond to enquiries. As first time buyers, we were unsure of the process but Laura helped us immensely and when we did find the property we wanted Ryder and Dutton, but particularly Laura was detailed throughout. One of our main frustrations when dealing with other Estate Agents has been how difficult it is to get a timely response over the phone or email. Laura was on the case, giving updates weekly without prompting. It made, what could have been a daunting process very easy that completed without a hitch.
Jenny was a great help, keeping me updated
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Great service from start to completion. Especially Elizabeth Powell, who kept me informed of the sale progress regularly, and precisely.
We recently sold our house with Ryder & Dutton and couldn’t be happier with the service. This was our first time buying & selling a house which can be very stressful but Kizzie has been absolutely brilliant from start to finish - professional, friendly, and superb communication throughout. She made a stressful process feel smooth and manageable. Highly recommend!
Just wanted to say a big thanks to Jade, Michaela, Jenny and Oliver at Ryder & Dutton Royton for all their help with selling our house. You made the whole process so much easier and less stressful than we expected. Always at the end of the phone when needed, quick to respond and happy to help. Nothing was ever too much trouble. We felt really looked after from start to finish, and we’re now happily settled in our new place. Would definitely recommend you to anyone. Excellent service, thanks so much!
Jade, Michaela, Jenny and Oliver, kept me informed on my purchase every step and negotiated with the seller for me. Great service
Staff didn't live up to their sales pitch. Sold the house easily enough, which is why they get one star, but after that we found our coordinator rude, dismissive and hard to get hold of. Our daughter ended up having to deal with him because he got our backs up. We ended up cutting him out of the loop and dealing with the buyers direct, which seemed to suit him anyway because it meant less work. The sale eventually went through in spite of them, not because of them.
They did a great job moving the sale forward and answered any concerns or queries I had well and promptly. Naveen was a pleasure to deal with.
Great deal of help and quick support from everyone at Ryder and Dutton through each stage of the house purchase. I received clear direction and frequent updates from both Lacey and Geraldine allowing me to complete within 13 weeks of putting in the offer!
I recently moved into my new property, and I’ve had a great experience with Ryder & Dutton so far. Both Paul Caffery and Paige Briggs have been extremely helpful, professional, and responsive throughout the whole process. They made everything smooth and stress-free, especially as this was my first experience with them. Their customer service was excellent, and I truly appreciate their support. I would highly recommend them to others looking to rent.
This was our first purchase and the team were excellent, keeping us in the loop and informed throughout the stress! Brilliant communication and Geraldine was fantastic, always happy to explain the processes to us when we asked.
Just like to thank Tom (Wiswell) for all his work in securing the sale of the property. Tom kept me informed on a regular basis of each stage we were at and what would happen next, taking a lot of stress out of the situation. A very professional approach coupled with a friendly demeanour, Tom is a credit to his profession and Ryder & Dutton, I highly recommend his services.
Great service, professional and very helpful / friendly staff. Geraldine Marsden was amazing, helping organise and push forward the process. Would recommend 100%
Our moving process was so easy and straight forward with us being informed every step of the way Rachel Hilton was absolutely amazing at answering any questions we had and Dan Grundy was brilliant showing us around the property overall an absolutely amazing company with some superb staff
Renting out our property (whilst living overseas) was made extremely smooth when collaborating with the three amazing professionals at Ryder & Dutton - Ruth Dickson, Rachael Hilton and Iqra Naveed. All were extremely timely and clear in their communications, answered any questions I had along the way and were transparent about process, costs etc. Most importantly they understood our situation and that we were not simply looking to find a tenant asap, but find the 'right' tenant. I believe we achieved that. Huge thanks for the excellent service throughout. I will definitely use their services again and recommend them highly. The personal touch made all the difference! Thank you all!
We are currently going through the process of purchasing our very first house. We have had a brilliant experience with Ryder and Dutton and i’d like to personally thank Ammaarah Ali from the Middleton branch who has been AMAZING! She has given clear communication throughout the process so far, prividing really useful advice and guidance regarding the overall process. She has also answered all our questions giving us the re-assurance we need. Highly reccomend going through this estate agent and working with Ammaarah.
Joanne Kimber, she has worked tirelessly, on our behalf for a few months, when we were looking for a new agent. The process of getting the property back on the market, was quite difficult and time consuming, and she helped us all the way through the process, with her advice, and vision. The property is now let, with a rent she thought we could achieve, if we followed her advice (we were were doubtful) but we achieved that rent , which was considerably more than previous tenant was paying. So thank you for all the hard work you did on our behalf.
Ryder & Dutton Estate Agents is a well-established real estate agency operating in Greater Manchester, Lancashire, Yorkshire, and Derbyshire. With over 100 years of experience, the company specializes in providing comprehensive sales and lettings services to individuals and families looking to buy or rent residential properties. Their team of over 200 property professionals is dedicated to offering expert advice and local knowledge to facilitate a smooth moving process. The company maintains a network of 15 branches, ensuring that clients receive personalized support tailored to their unique needs. Ryder & Dutton is committed to community engagement and customer satisfaction, making them a trusted choice for those navigating the property market in the North of England. Their services include property valuations, mortgage advice, and a full suite of moving solutions, catering to both first-time buyers and seasoned investors.
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