Ryder & Dutton Estate Agents is a well-established real estate agency operating in Greater Manchester, Lancashire, Yorkshire, and Derbyshire. With over 100 years of experience, the company specializes in providing comprehensive sales and lettings services to individuals and families looking to buy or rent residential properties. Their team of over 200 property professionals is dedicated to offering expert advice and local knowledge to facilitate a smooth moving process.
The company maintains a network of 15 branches, ensuring that clients receive personalized support tailored to their unique needs. Ryder & Dutton is committed to community engagement and customer satisfaction, making them a trusted choice for those navigating the property market in the North of England. Their services include property valuations, mortgage advice, and a full suite of moving solutions, catering to both first-time buyers and seasoned investors.
Ryder & Dutton Estate Agents has a positive customer experience.
Ryder & Dutton Estate Agents consistently receives high praise from customers for their professionalism and proactive approach in handling property sales. Reviewers frequently highlight the friendly and helpful nature of the staff, with specific mentions of team members like Laura, Kia, and Geraldine, who provide excellent communication and support throughout the process.
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Many clients express satisfaction with the timely updates and guidance received, making the often daunting experience of buying or selling a home much smoother. However, a few reviews indicate issues with communication during the sales process, particularly when delays occur. One particularly concerning review mentions a negative experience related to perceived discrimination based on accent.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.9
1,000
100%
-0.1
● Low
4.9 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.8▼ 0.1
12-month avg
4.9
All-time
4.9
Category avg
4.3
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Nov 24
4.9
88
Dec 24
4.8
107
Jan 25
4.9
107
Feb 25
4.9
123
Mar 25
4.9
189
Apr 25
4.9
130
May 25
4.8
99
Jun 25
4.8
106
Jul 25
4.7
51
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 486 positive reviews
Customer service35%
169 mentions
Helpful support29%
141 mentions
Professionalism24%
117 mentions
Fast & efficient16%
77 mentions
“The whole team gave excellent service and regular communication throughout the entire process”
On “Customer service” · Jul 12, 2025
Top complaintsof 10 negative reviews
Response time30%
3 mentions
Payment issues20%
2 mentions
Communication20%
2 mentions
Damaged20%
2 mentions
“Never, EVER rent a property through Ryder & Dutton Halifax”
On “Response time” · Jun 21, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
Overall rating and review count for this company and similar companies
From the outset of selling my house, Kia and the Holmfirth team provided a highly professional and friendly service. From the initial valuation from Catherine, whose experience and knowledge of the housing market and honest advice was invaluable, to Phoebe and Fiona who dealt with viewings in an efficient and patient manner! Kia was proactive in negotiations and kept me updated at every stage of the process. Her professionalism, positivity and empathy made a stressful experience manageable. I cannot thank the team enough and would highly recommend Ryder and Dutton.
Really can't fault the team at Ryder and Dutton, especially Paul Caffery for getting me through the process, very friendly and helpful, Emma cooper for keeping me updated with clients and any requests and concerns. Thanks all involved for help, would highly recommend.
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After receiving a great service when using Ryder and Dutton to purchase a property I contacted Amanda Bell at Ryder and Dutton to use their full management service to rent it out. Amanda was efficient, helpful and prompt in getting it advertised. I cannot believe how quickly she did it.
We would like to thank Geraldine Marsden and the team at Ryder & Dutton for their continued support and excellent service throughout the process of selling our home.
From the moment our property was listed until the final completion, Geraldine was always professional, helpful, and responsive. Although the sale took longer than expected, the team remained in constant contact, keeping us updated and reassured every step of the way.
We truly appreciate their dedication and would happily recommend Ryder & Dutton to anyone looking to sell their property.
Good experience as I would expect for the cost. Jenny Boyle was particularly helpful after the offer was accepted and Nancy Holden during the overall sales process.
Geraldine is a legend, she supported us with our house move after the purchase/ sale was agreed. She was always “on it”, has fantastic comms and she couldn’t do anymore to help. 👍
From initial contact with ryder and dutton, the staff have all been amazing and helped our experience be less stressful. Especially michaela she has been there to answer any issues we faced and always put us at ease. She rang me to arrange completion day and she even seemed more excited than us. Thank you so much michaela, jade and oliver.
Just completed on our purchase through Ryder and Dutton and Lacey Williams was great throughout the whole process. She helped us when we had issues with our solicitor and Leo chasing solicitors on our behalf which helped speed things along.
Would definitely recommend. Thank you Lacey for all your help.
After the professional approach by Kris Street at Ryder And Dutton, we decided to use them to sell our home. Best decision we could have made. Everyone we dealt with were friendly and efficient, from the Rochdale branch for selling, the Rawtenstall branch for initial buying and the overspill hub which takes your calls if not answered by branch. Shannon Laycock at Rawtenstall was so friendly and efficient at her job, a joy to speak to. A very special mention for Lauren Coomber at the Rochdale branch, Lauren listened when we spoke to her and advised us when we required it, all the time being very friendly and incredibly professional especially when our first purchase was falling through.
Ryder and Dutton constantly kept us informed weekly wether there was an update or not on our sale/purchase.
If you need to sell your home, you need to use Ryder and Dutton.
Ada was the move manager who facilitated our new property. She was incredibly professional, and kept us abreast at all times. She’s very diligent and I would recommend her services 100%.
Never, EVER rent a property through Ryder & Dutton Halifax.
I was heavily pregnant at the start of my tenancy & from the get go the house was a complete disaster that they’d tried to cover up! Electrics were bodged, windows were popped with ridiculous draughts, the cellar toilet which was never used by us, erupted causing raw sewage 2 foot deep in the cellar which completely destroyed irreplaceable items from childhood! The roof had a big hole letting in water which would run down the bedroom walls. There was very quickly an ungodly amount of damp and black mould which affected every single room in the house. Despite cleaning daily, it was back straight away! This was reported countless times & nothing done! Stacey, our former housing manager was fantastic & tried her best to get in touch with the landlord for permission to have contractors, workmen etc into the property to do the necessary work. The landlord wouldn’t respond to any communication which wouldn’t allow Stacey to go ahead. She did get contractors in when the cellar flooded with raw sewage for the second time in a week but the landlord thought he was clever leaving us from July to September 2023 with a newborn baby and raw sewage in our home! Stacey left Ryder & Dutton & it went downhill from there. Every inspection taken by Moira was spot on & never any issues (her words) other than the work that needed doing. The house was “spotless” (her words) She was about as useful as a chocolate teapot in a heatwave and never relayed the work that needed doing back to the landlord, instead their ‘handyman’ Pete, another useless excuse, would come out, have a look and leave. we’d never hear anything from them until we chased this up. Still no work ever commenced! The staircase caved in & he “temporarily fixed” this & found the cause to be damp & mould rotting the wood!
Eventually we had no choice but to get environmental health involved when the boiler for the millionth time, packed in & we were left without hot water or heating with a newborn & 11 month old, over Christmas & well into the new year. I called two emergency boiler men who both condemned it as it was 10 years out of date & reported this back to RD. the landlord sent his ‘friend’ who again “temporarily fixed” the boiler but 3 days later it went again & again there was no hot water or heating. The ‘friend’ came out countless times & bodged it even more but not even a hour after he’d leave, the boiler would go again! This went on from Christmas 2024 until we moved out in January 2025!
Environmental health must’ve rattled RD & the landlord because shortly after their involvement, we were served with a section 21 notice. Then the house viewings began. Oliver the sales agent decided he would let himself into my property without notice, with strangers in tow, none of them removing their muddy & dirty shoes & completely overstepping boundaries. He’s a weird little man with a very big chip on his shoulder & didn’t like being told the truth! We had an older couple constantly turning up WITHOUT an agent & they insisted they were booked for a viewing. Upon contacting RD to find out what was going on, they informed us that they had no knowledge of this couple. They were turning up a few times a week, every week insisting I let them into my property to view it & would be rude & insulting when refused entry. All other viewings went ahead as they were booked in & with an agent! So the landlord Rather than fix the issues, would rather get us out & sell the property. We were hounded everyday via emails & calls from IQRA even after we had moved out of the property. She is the most arrogant, rude & nasty person I’ve ever come across. Her attitude was vile & when handing the keys back at the end of tenancy, she thought she was going to keep our bond, completely fabricate imaginary damage to the property! Lucky for us, we had a very big paper trail, rent payments made on time, photographic & video evidence & receipts of hired cleaners at the start of the tenancy to prove IQRA was a complete lying clown!
This was taken to tribunal & obviously because of the evidence we provided & lack of evidence RD had to back up IQRA’s lies, the tribunal judge decided we hadn’t done anything wrong & we upheld our end of the tenancy & our bond returned to us! So if you do rent an overpriced hellhole from these con artists, make sure your bond is deposited with a bond scheme & have a paper trail of rent complaints, repairs, photos etc from the get go, because they will do whatever they can to con you out of getting your bond back! This company & the landlord caused my child to need breathing apparatus & oxygen & 3 long hospital stays because of the state of the property.They thought they could one up us because we involved environmental health & they failed miserably.
AVOID, AVOID, AVOID 2 BAKER STREET NORTH, HOLMFIELD!!
Great service. I live 200 miles away from the house I have just sold and it has been a difficult 6 months, the staff made things so much easier. They kept me informed and gave me lots of advice, as well as visiting the house on my behalf whenever necessary. An especially big thank you to Adam for all his help and support.
I recently purchased a property through Ryder and Dutton Slaithwaite and I can honestly say that the customer service was extremely professional from start to finish.
Martha kept me updated every step of the way throughout the process and was in touch with the sellers with any questions that I had.
Martha was proactive and very responsive to any concerns that I had, making the process less stressful.
Excellent customer service from day one and I would fully recommend Ryder and Dutton Slaithwaite.
Ryder & Dutton Estate Agents is a well-established real estate agency operating in Greater Manchester, Lancashire, Yorkshire, and Derbyshire. With over 100 years of experience, the company specializes in providing comprehensive sales and lettings services to individuals and families looking to buy or rent residential properties. Their team of over 200 property professionals is dedicated to offering expert advice and local knowledge to facilitate a smooth moving process.
The company maintains a network of 15 branches, ensuring that clients receive personalized support tailored to their unique needs. Ryder & Dutton is committed to community engagement and customer satisfaction, making them a trusted choice for those navigating the property market in the North of England. Their services include property valuations, mortgage advice, and a full suite of moving solutions, catering to both first-time buyers and seasoned investors.
