Sixt is a premium car rental company that offers a wide range of vehicles for customers worldwide. With over 2,000 rental locations in more than 105 countries, Sixt provides options for individuals and businesses seeking reliable transportation solutions. Their fleet includes luxury cars, SUVs, and commercial vehicles, catering to both leisure travelers and corporate clients. The company prides itself on offering competitive rates and flexible options, including subscription services that allow customers to rent vehicles on a monthly basis. Sixt also features an intuitive mobile app for easy booking and management of rentals, ensuring a seamless user experience. Targeting a diverse customer base, from vacationers to business professionals, Sixt is committed to delivering exceptional service without hidden costs.
Sixt receives a mix of feedback, with a significant majority of reviews being negative. While some customers praise the quality of the cars and the efficiency of the service, noting that vehicles are often new and well-maintained, many others express frustration over unexpected fees and billing issues.
Reviewers highlight the professionalism and friendliness of the staff, particularly during the rental process, which is often described as quick and straightforward. However, complaints about being charged more than what was agreed upon in the contract are prevalent, leading to dissatisfaction among many users. Despite some positive experiences, the overwhelming number of negative reviews regarding fees and service inconsistencies paints a troubling picture. Overall, Sixt struggles to maintain a positive reputation amidst significant customer complaints.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 800 | 100% | +2.0 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.6 | 16 |
| Sep 24 | 1.3 | 12 |
| Oct 24 | 1.1 | 10 |
| Nov 24 | 2.1 | 8 |
| Dec 24 | 2.0 | 4 |
| Jan 25 | 1.2 | 5 |
| Feb 25 | 1.0 | 6 |
| Mar 25 | 1.6 | 7 |
| Apr 25 | 1.1 | 9 |
| May 25 | 1.5 | 10 |
| Jun 25 | 1.6 | 13 |
| Jul 25 | 4.0 | 53 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I had an excellent experience with Sixt”
“I want to warn anyone making a reservation by at Sixt Car rental Perugia airport”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.7 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.1 out of 5 (poor) | 1.3 out of 5 (poor) | +85% | 800 |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 |
Bottom line: Sixt is #5 of 5 on overall rating in this group. On value, Wiber Rent a Car scores higher (4.8 vs 1.1).
500 reviews of Sixt. Filter by what matters to you.
We hired two cars in Bergamo Airport and return them back to Malpensa Airport on 7feb2024 as we negotiated.Till the date our deposits havent returned back to our credit cards.Nothing was wrong but all deposit expenses were charged from our credit cards.I can not contact any one so I am going to ask to my bank for cahrge back.Fake acts sounds are not good for known company as Sixt.
Estimados representantes de Sixt en el Aeropuerto de Linate, Milán: Me dirijo a ustedes con respecto a una reciente experiencia de alquiler de automóvil que reservé en línea. Mi reserva estaba programada para el período comprendido entre el 23 de diciembre de 2023 y el 12 de enero de 2024. Después de un largo viaje desde Sudamérica, llegué al aeropuerto y presenté toda la documentación requerida, incluyendo mi licencia de conducir y la libreta internacional expedida por el Automóvil Club del Uruguay. Con gran sorpresa y decepción, me informaron que no sería posible recibir el automóvil alquilado debido a una supuesta falta de documentación correcta. Esta situación no solo resultó extremadamente inconveniente, sino que también me dejó sin vehículo durante la temporada navideña, lo cual afectó significativamente mis planes de viaje. Lo que más me desconcierta es la falta de comunicación por parte de su empresa. No recibí ningún aviso previo por correo electrónico sobre los problemas de documentación ni sobre la posibilidad de que mi reserva se viera afectada de esta manera. Esta experiencia ha dejado una impresión muy negativa en mí, y lamento decir que dudo en considerar a Sixt para futuros alquileres de vehículos. Espero que tomen las medidas necesarias para evitar que situaciones similares afecten a otros clientes en el futuro
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Do NOT waste your time with this company. We thought we were getting a good deal for a 5 day rental. At drop off the person verified the tank was full and did a walk around inside and out and said we were good to go. Never ever mentioned anything about it being dirty or having to be cleaned. There was no trash or anything left. Vehicle was not clean upon pick up, then they charged us an extra $177 cleaning fee for returning it with some sand in the floorboard. It’s winter- in Boston - there is going to be a little sand on people’s feet. It was no more than what would be normal for a few days in the north east. We even cleaned the vehicle inside and out before returning. Trying to find contact info was almost impossible. It was our first time renting from Sixt and will be our last.
Ho affittato un'auto con un abbonamento a lungo termine della durata di 12 mesi. Al momento del ritiro, dopo aver firmato il contratto, mi è stato comunicato che l'auto doveva essere restituita entro 15 giorni perché doveva essere venduta. Ho spiegato al personale che non ero interessato a un'auto che venisse sostituita mensilmente o su richiesta. Ho quindi manifestato l'intenzione di annullare la prenotazione. Tuttavia, mi è stato detto che non era possibile cancellare il contratto non appena ho comunicato questa decisione. Ho deciso di non ritirare l'auto e ho richiesto il rimborso via e-mail. Inaspettatamente, l'operatore mi ha comunicato che ero stato bloccato dalla manager del centro di ritiro come cliente non gradito, impedendomi di noleggiare auto con Sixt. Lo stesso giorno ho contattato il call center e l'operatore ha cercato di risolvere la situazione consultando i suoi superiori. Tuttavia, la responsabile del centro ha rifiutato di rimuovere il blocco. Ho registrato la chiamata, come autorizzato da loro, documentando tutto. Il rimborso non è mai avvenuto. La stessa responsabile del blocco mi ha chiamato chiedendo se ero ancora disposto a stipulare il contratto. Durante la chiamata, l'addetto al telefono ha dimenticato di mettere in pausa la conversazione, consentendomi di ascoltare tutto ciò che veniva discusso con il manager del centro ritiri e con il suo superiore. Dopo diversi solleciti non sono piu riuscito a rimuovere il blocco e neanche a noleggiare piu con loro e neanche ottenuto il rimborso .
Io ho preso una macchina a Paderborn,me ne hanno data una di livello superiore senza chiedere un centesimo in più giustamente.Mi hanno fatto usare una carta di debito postale,che però ha il mio nome e cognome ed appartiene al circuito Mastercard.Sono pienamente soddisfatto del servizio ricevuto, attendo solo il deposito cauzionale di 300 euro che mi dovrebbe arrivare a giorni.
Buongiorno, pessima società, l'unico rammarico è non aver letto prima le recensioni, esperienza negativa, macchina inferiore a quella richiesta e pagata, restituzione cauzione avuta dopo vari solleciti e dopo essermi recato all'aeroporto dove risiedo per poter avere dei contatti telefonici a cui rivolgermi. In questi giorni mi è arrivata una multa di due anni fa quando avevo noleggiato una loro macchina, applicandomi anche le spese amministrative, ma più con loro
These people are con artists. After a 24 hour plus flight, we arrived at Milan airport to pick up our pre booked car. When I reminded them that I needed a car which is safe on snow, they told be the safest option was to upgrade to the only option available at €1,000 more for 14 days. We were tired so agreed to this and didn’t mind as the car started off being a good car to drive in the snow. However, 4 days later the car refused to start as there was a problem with its computer. We called roadside assistance while parked on the side of a perilous windy snow covered road and was told help was 25 minutes away, so we waited. We ended up waiting for 4 hours for someone to arrive who just collected the keys and left us stranded. We had to call our own taxi at €210 to get to the nearest car rental. We terminated our car rental with Sixt at this stage but they still charged us €500 for 4 days in the lemon of a car. Not only that, they never refunded me the €210 I spent on the taxi.
I would rather stick pins in my eyes than rent another vehicle from Sixt Campino airport!!! Rent with them at your peril !
Dopo aver noleggiato l'auto, mi sono ritrovato con una fattura elettronica emessa ed una corrispondente nota di credito a storno della precedente. In pratica non mi risulta più alcun costo. Dal mese di dicembre la questione non si riesce ancora a risolvere. Mi dicono di aver emesso una nuova fattura mai pervenuta. Nonostante email e PEC di sollecito, Sixt non risponde
My experience with Sixt @ BGY: I had a reservation (9707149052) at Bergamo Airport for 9 days from 26 January 2023 for a VW T-Roc or similar SUV (CFMR class) for 271,38 EUR. All other rental companies had significantly smaller prices for that period but I chose Sixt because I thought they have better/newer cars and a solid image on the market. After inital check-in, the rep from Sixt told me that VW T-Roc is actually a Citroen C4. According with SIPP code - CFMR is Compact SUV Manual drive. Obviously, I kindly declined his “offer” since Citroen C4 is not a SUV. The rep was becoming a little bit nervous and switched the Citroen C4 with an Opel Mokka. At payment procedure the rep asked for a card to pay for the rental & deposit and I offered my personal credit card. He returned the card telling me that it was declined. Luckily I had available 2 other personal cards and 2 company cards. He took every one of them and returned as declined without any proof / POS slip of statement. Should be mentioned that every credit card or debit card was active, and the balance was between 3x and 10x the amount needed to be charged. All this started to become pretty strange because my credit card was 100% functional and working at shop next to Sixt few moments before. I proposed to pay with same card/cards via ApplePay or Gpay. The rep declined stated that Sixt procedure doesn’t accept ApplePay or Gpay. The rep proposed that one of my friends should pay for the rental and he will add him as secondary driver with no cost added to reservation. It wasn’t the nicest thing to ask a friend but because our family was already the one who delayed all the others in the whole group due to our rental issues, I accepted. Everything went well, payment went through well even though my friend had the same card type as mine :). Finally we arrive in the parking with the key, the Opel was pretty new, so we put all bags inside and from this point everything started to become even more strange: I turned on the ignition and an abnormal noise started. The car had the pressure plate from the clutch broken (you can hear the noise in the video which is abnormal for a petrol car). In this case, it is unknown if you can drive 1 m or 200 km after which you cannot move. It was incredible at that point. Just imagine if you were in my position, and didn’t have the knowledge that the car had that issue. I videorecorded the problem in Sixt parking and returned to Sixt counter with the proof. They didn’t recognise that it was something premeditated but they changed the car with another one - VW Tcross (smaller car). Till I returned to the parking the Tcross was already there. I started to move the luggage from the Mokka to the Tcross and in the meantime another rep from Sixt took away the Mokka’s key and 2 big suitcases remained captive in Mokka’s trunk. Another trip to Sixt counter to find the second rep for retreiving Mokka’s key. After 6 hours of 1st day of the trip I was finally leaving BGY with a smaller, but functional car. Everything went well, I returned the car to Sixt on 3rd February with no incidents. Few days later when the bill came to my friend's e-mail, everything became clear that the rep of Sixt double scammed me: 1. He canceled my booking (9707149052) and made another booking (9502843504) with a different amount to be charged: 321.21 EUR vs. 271,38 EUR (for the initial booking of a different (inferior) class car- CDMR which is Compact 4/5 and not SUV like CFMR which is Compact SUV Manual drive). 2. He also tried to give me a broken car (Opel Mokka), which if I wasn’t aware of the technical problem and I would have left the parking, it would have failed 100%, ruined my vacation, and probably would have resulted in a long law suit in which Sixt would have requested to pay for a repair that I didn’t cause, and my counter claim for Sixt to pay me for a failed vacation. In the end, I lost 1/2 day of my vacation and 50 EUR but I was lucky to lose so little for finding out that Sixt endangers the customers so easily and yet so badly. Everything I stated above is clear in the invoice number: 3002969654. I did contact Sixt support but as expected, I didn’t obtain even the phone number or email of the BGY branch. No such information is available for the customers :). All the documents and proof will be sent to Sixt headquarters, to local authorities, but I also wanted to share all of this information with all potential customers of Sixt, so they are better informed. Due to all these scams, for me, Sixt will only exist as a memory from now on.
Ho prenotato un SUV categoria Alfa Stelvio o similari e come al solito mi hanno rifilato un'auto di categoria inferiore dicendo che avevo prenotato una standard. Solita truffa Mai piú
Brutta esperienza con Sixt Albania, prenoti in Italia con diversi coperture assicurazioni e ti stampano un foglio solo in inglese con copertura solo km illimitati. Alla fine ti fanno pagare danni del veicolo già esistenti. Truffatori autorizzati meglio alla larga di questi ladri .personale programmato come il computer tu li chiedi una cosa lui ti risponde un altra cosa.
Habe bei Sixt in Mailand ein Auto gemietet für drei Tage, hab 489.35€ bezahlt alles ok. Das war am 26.Juni 2023. Am 15.September 2023 also drei Monate später ohne Mitteilung nochmals 30.50€ und am 29.Januar 2024 nochmals 30.50€ für was? Werte bei SIXT nie mehr ein Auto mieten nur Gauner!
Servizio pessimo !!! Se potessi dare zero lo farei. Avrei una lunghissima esperienza da raccontare ma non basterebbe il “foglio “ qui per raccontarvi tutto , gradirei essere solo contattato da un servizio clienti sixt per esporre il tutto , ovviamente noleggiando spesso le auto anche all estero non ho mai avuto problemi con questa compagnia, ma all aeroporto di Bari non sono all altezza della compagnia per cui lavorano. Spero che qualcuno mi contatti
Just do yourself a favor and never book with this company. I am trying to handle a traffic violation that we received from Sixt - I have email 6 different emails with no response and called countless times with no help. Its nothing but a freaking headache and horrible customer service.
I recently had a very disappointing experience with SIXT, which led to a series of unfortunate events. Initially, I had booked a BMW IX for what I expected to be a smooth journey. However, upon arrival, I was given a BMW I4 instead. This substitution was not just about a different car model; it significantly impacted my travel plans, especially considering the winter conditions I was about to face. The primary issue arose with the inadequacy of the car equipment for winter travel. Trusting the company's provision, I relied on the snow chains provided by SIXT for a safe journey to the Dolomiti mountains. This decision turned out to be a major setback. On the return trip to the airport, I planned meticulously, leaving the hotel six hours early for a journey that was estimated to take around two and a half hours. This buffer was meant to ensure ample time for any unforeseen circumstances, such as installing the snow chains and charging the car. However, the situation worsened when we actually needed to use the snow chains. The chains provided by SIXT were not only of poor quality but also completely mismatched for the car's tires. They were significantly shorter, rendering them useless in the snowy conditions. This equipment failure led to an extremely challenging situation where we had to physically push the car for six kilometers up a mountain, in the dark and cold conditions. As a result of this ordeal, we missed our flight. This led to an additional financial burden as we had to purchase last-minute tickets at a cost of 750 Euros. To add insult to injury, SIXT charged us additional fees including an Out Of Hours Fee, a Flexi-Late Return fee, and a fee for the snow chains that were not only inadequate but were the root cause of our troubles. Edit: The chargenow company send an invoice for the next customers' charges nearly 1 month after my rental period ends. It's because the Sixt didn't check the card before handing over to the next customer. This is a huge scam! Never ever whatsoever use Sixt under no circumstance!
Despite i gave the car back in time, they charged me an extra day So unprofessionals, they just care about business in a bad way instead of delivery the service with Ethics and fairness Never more Sixt, Never
Toutes les agences ne fonctionnent sans doute pas pareil, mais je déconseille très fortement celle de l'aéroport de Milan. Nous avons pris une voiture pour 3 jours et l'avons rendue à l'heure et en parfait état. Deux mois plus tard nous recevons un email mentionnant des dommages que nous n'avons pas causés, avec des photos floues en pièce-jointe et une facture de 790€. Nous expliquons notre incompréhension, partageons des photos que nous avions prises, mais impossible d'avoir une discussion constructive ni par téléphone ni par email. Nous avons tenté d’échanger avec Sixt et tout ce que nous avons eu en retour a été un ensemble de photos floues, de factures absurdes tant dans le format que dans le contenu et des mails incompréhensibles et très peu professionnels. À ce jour nous continuons de nous faire relancer pour le paiement des 790€, en nous menaçant d'engager des poursuites judiciaires.
SAVE YOURSELF DO NOT EVER RENT FROM SIXT EVER EVER. We rented in Italy, we had a major blow out with the tire. This was a brand new car with 600 miles. I understand things like this happen, but it was the aftermath that Sixt could care less. We were on the side of the road for over 3 hours and Sixt never helped us. Since we were in Italy and don't speak Italian, we could not communicate with roadside assistance. We ended up calling the person who rented the car to us and she just said to call the roadside number. Luckily we have relatives in Italy and my cousin called the roadside assistance 10 times and no one ever came. My cousin called a friend who saved us. What if you don't have relatives that speak the language. When we returned the car we were told we did not have to pay for the rental. That would have been very good customer service. Well, when we came back to the states, I was charged, I send many many emails and made phone calls for 5 months and they took some money off but were not good to their word. I had to email the CEO and they could care less. Do not do business with a company that does not have your best interest. They would have had to pay a lot more if we were killed. I will tell everyone to never rent from them. They will NOT save you on the side of the road if you are stuck, beware.
Aeroporto di Skopje il chiosco con le luci accese ma nessuno si presenta.dopo varie telefonate temporeggiano.adesso è un ora che stiamo aspettando che si degnano di darci le chiavi della macchina prenotata.complimenti e a mai piu
Sixt is a premium car rental company that offers a wide range of vehicles for customers worldwide. With over 2,000 rental locations in more than 105 countries, Sixt provides options for individuals and businesses seeking reliable transportation solutions. Their fleet includes luxury cars, SUVs, and commercial vehicles, catering to both leisure travelers and corporate clients. The company prides itself on offering competitive rates and flexible options, including subscription services that allow customers to rent vehicles on a monthly basis. Sixt also features an intuitive mobile app for easy booking and management of rentals, ensuring a seamless user experience. Targeting a diverse customer base, from vacationers to business professionals, Sixt is committed to delivering exceptional service without hidden costs.
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