Good
Good, local installers. Offered plenty of info re battery. Even with cloudy weather for 3 days I still haven't imported from the grid so well happy. Cheers Harry!

Smart Energy is a leading provider of renewable energy solutions in Australia, specializing in solar energy systems, battery storage, heat pumps, electric vehicle (EV) chargers, air conditioning, and smart home systems. The company is dedicated to helping homeowners reduce their energy costs and transition to sustainable energy sources. By offering tailored solutions, Smart Energy caters to the growing market of environmentally conscious consumers looking to electrify their homes. With a commitment to quality and reliability, Smart Energy employs accredited installers who are certified by Solar Accreditation Australia. The company's extensive experience in the renewable energy sector positions it as a trusted choice for individuals seeking efficient and innovative energy solutions. By focusing on customer satisfaction and energy efficiency, Smart Energy aims to empower more than 20,000 customers to embrace renewable energy technologies.
Smart Energy receives overwhelmingly positive feedback from customers, highlighting the company's efficient installation processes and knowledgeable staff. Reviewers frequently commend the quick installation of solar batteries and the professionalism of the installation teams, with many noting the friendly and helpful attitude of employees like Nathan, Ryan, and Kyle.
Customers appreciate the seamless communication throughout the process, which contributes to a positive overall experience. However, some complaints arise regarding aggressive sales tactics, with a few consumers expressing frustration over unwanted door-to-door solicitations despite having a "do not knock" sticker. Additionally, there are mentions of difficulties in retrieving deposits.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 650 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 3.0 | 6 |
| Feb 25 | 4.7 | 18 |
| Mar 25 | 4.5 | 11 |
| Apr 25 | 4.6 | 15 |
| May 25 | 4.7 | 18 |
| Jun 25 | 4.2 | 5 |
| Jul 25 | 5.0 | 14 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 4.6 | 22 |
| Dec 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very friendly and helpful and got the work done quickly”
“After initial appointment there was no contact untill 2 days before installation”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Solar Energy.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.5 out of 5 (good) | +7% | 650 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 19 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 17 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | — | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 |
Bottom line: Smart Energy is #3 of 5 on overall rating in this group.
650 reviews of Smart Energy. Filter by what matters to you.
Good, local installers. Offered plenty of info re battery. Even with cloudy weather for 3 days I still haven't imported from the grid so well happy. Cheers Harry!
The communication from their door knock through to the completion of their instillment has been phenomenal. Every text or email or voice message has included the name of the Smart Energy worker, which has meant so much ease for tracing backwards if need be. They have been professional. They have helped educate me. They have been amazing!
Quick answers to the questions people ask most.
Smart Energy typically offers energy management solutions, which may include energy audits, efficiency consulting, and smart technology installations. We recommend contacting us directly to learn about our specific service offerings and how they can benefit your business or home.
Please contact our office directly for current business hours as they may vary by location and season. You can also check our website or social media pages for the most up-to-date operating hours.
You can reach us through our main phone number, email, or by visiting our office location. Our website also contains detailed contact information and may offer online inquiry forms for your convenience.
Many energy companies offer initial consultations to assess your needs. Please contact us directly to inquire about our consultation process and any associated fees.
Smart Energy solutions can typically be applied to various property types including residential homes, commercial buildings, and industrial facilities. Contact us to discuss your specific property type and energy needs.
The duration of an energy audit depends on the size and complexity of your property. A typical residential audit may take a few hours, while commercial properties may require longer assessments.
Many energy service providers offer various payment and financing options to make improvements more accessible. Please contact us to discuss available payment plans and financing programs that may be available.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
The Installers turned up smack bang on time. Were so courteous & helpful when telling me about how they would be carrying out the install. I went off to work knowing everything would run smooth & my 19yr old son would have the app setup & fill me in when I got home.
Extremely courteous and helpful guys both explaining the system and installing it. Just finished installation today, and am looking forward to its operation. I highly recommend this company.
Staff were very professional, courteous and provided all information in a timely manner.
Very professional and minimal problems
i investigated this site went to great lengths to establish the truth with other electrical engineers etc , SmartEnergy we are all of the opinion that you a coning people here in the UK your claims have been found to be grossly exaggerated thereby showing your intention of scamming .
Terrible. Missed a form for solar panels installation. Got a bunch of calls from a weird number. Forced to pay the rebate myself.
Smart move, I am in Australia and still need my answers! My paperwork has been lodged and am awaiting replies! Due to the lack of assistance, There will be no more communications until I have received a written report of my complete solar system, from an independent company to I have hired! These will include:- Onsite inspection Compatability of; Inverter; Battery and Panels, also are these working to full capasity? Price paid for the complete unit verses output of this system! Relevant paperwork and rules and regulations
Smart Energy installed a $24,000 battery system that unfortunately for us and them failed to operate over a seven month period. Smart Energy ultimately organised the replacement of the battery system with new batteries and after a considerable length of time negotiating provided a satisfactory level of compensation. We continue to deal with Smart Energy for the ongoing support of the battery system and look forward to a 15 year (length of warranty) productive relationship.
funney one! i had a home battery sales person on my door step day of install & i told him details of what i was getting, he said i cant beat that and didn't beieive me until the install guys turned up. Install guys were great. As a minor issue turned up it was resolved with collaberative effort ( ive been a install Supervisor for Downer Eng. with 25 subbies completing 140 Tow's a day & understand the issues that that can arrise for the guyes in the field) installers gets a gold star
The installation team did a really good job. They worked very efficiently, were friendly & polite. They let us know what they were doing every step of the way. They took the time to explain the system to us once they'd finished.
Just had Arron, rep come to talk about fitting a Solar battery, All went well till i said that i didn't want to go on payment plan that i would rather save for the next 5months & pay outright. He then said well i was wasting his time, and as he was walking out he said he feels sorry for me because now i will be left paying my power bill. I thought this was being very rude & i will not be using this company in the future if this is how your staff react to someone saying not at this time. Bad attitude.
My experience with Smart Energy has been nothing but fantastic...Saving me money is there game and they have been very helpful and provided a great service.From signing up many years ago for Solar panels to just recently installing a battery system that works very well to my needs it has been a very smooth transition.
Helpful from beginning to end. My calls and emails were followed up in a timely manner. Questions were dealt with, with patience. It's been a while since l have had such good customer service.
Harry came to our home and fitted in like my sons mate. He was very friendly, dressed well and explained the process so I could understand. He answered all my questions and helped me understand this new concept. I have had the unit coming up to 2 weeks. I love when the sun is out and my battery gets to fully charge and I run off solar and battery only during the day, we havent changed our habits to help the usage but we will get there I am sure. So far everyone I have had to deal with have been excellent.
Panel to the battery, installed and screwed in. Two small screws inserted to one side of the panel into the metal frame of the battery. Big wind storm, the panel ended up 15 metres away. The frame bent out of shape where the 2 small screws had been inserted. The holes enlarged will no longer hold those screws in place. 3 phone calls, 3 emails to customer service - NO response. Staff were very polite, asked for photographic evidence, assurance that the battery was still covered by warranty and a promise of a follow up. 2 weeks later still waiting for any kind of response or follow up.
Professional energy service companies typically employ licensed and insured technicians. We recommend asking about our technicians' qualifications and insurance coverage when you contact us.
Our service area may vary depending on the type of service needed. Please contact us with your location to confirm whether we provide services in your area.
Most professional energy service providers offer warranties on their installations and services. Contact us to learn about our specific warranty terms and what is covered under our service agreements.
Appointment availability varies based on current demand and the type of service requested. We recommend calling as soon as possible to schedule your appointment and discuss our current availability.
For most energy assessments, ensure access to all areas that need evaluation and have recent utility bills available for review. Our team will provide specific preparation instructions when scheduling your appointment.
Smart Energy is a leading provider of renewable energy solutions in Australia, specializing in solar energy systems, battery storage, heat pumps, electric vehicle (EV) chargers, air conditioning, and smart home systems. The company is dedicated to helping homeowners reduce their energy costs and transition to sustainable energy sources. By offering tailored solutions, Smart Energy caters to the growing market of environmentally conscious consumers looking to electrify their homes. With a commitment to quality and reliability, Smart Energy employs accredited installers who are certified by Solar Accreditation Australia. The company's extensive experience in the renewable energy sector positions it as a trusted choice for individuals seeking efficient and innovative energy solutions. By focusing on customer satisfaction and energy efficiency, Smart Energy aims to empower more than 20,000 customers to embrace renewable energy technologies.
This profile hasn't been claimed by the business owner.