Impressive turnaround on a big issue
We had an issue that was a simple mistake and no-one in particular's fault, but these guys have produced an impressive turnaround on the situation instead of just ignoring it.

Smart Energy is a leading provider of renewable energy solutions in Australia, specializing in solar energy systems, battery storage, heat pumps, electric vehicle (EV) chargers, air conditioning, and smart home systems. The company is dedicated to helping homeowners reduce their energy costs and transition to sustainable energy sources. By offering tailored solutions, Smart Energy caters to the growing market of environmentally conscious consumers looking to electrify their homes. With a commitment to quality and reliability, Smart Energy employs accredited installers who are certified by Solar Accreditation Australia. The company's extensive experience in the renewable energy sector positions it as a trusted choice for individuals seeking efficient and innovative energy solutions. By focusing on customer satisfaction and energy efficiency, Smart Energy aims to empower more than 20,000 customers to embrace renewable energy technologies.
Smart Energy receives overwhelmingly positive feedback from customers, highlighting the company's efficient installation processes and knowledgeable staff. Reviewers frequently commend the quick installation of solar batteries and the professionalism of the installation teams, with many noting the friendly and helpful attitude of employees like Nathan, Ryan, and Kyle.
Customers appreciate the seamless communication throughout the process, which contributes to a positive overall experience. However, some complaints arise regarding aggressive sales tactics, with a few consumers expressing frustration over unwanted door-to-door solicitations despite having a "do not knock" sticker. Additionally, there are mentions of difficulties in retrieving deposits.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 650 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 3.0 | 6 |
| Feb 25 | 4.7 | 18 |
| Mar 25 | 4.5 | 11 |
| Apr 25 | 4.6 | 15 |
| May 25 | 4.7 | 18 |
| Jun 25 | 4.2 | 5 |
| Jul 25 | 5.0 | 14 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 4.6 | 22 |
| Dec 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very friendly and helpful and got the work done quickly”
“After initial appointment there was no contact untill 2 days before installation”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Solar Energy.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.5 out of 5 (good) | +7% | 650 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 19 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 17 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | — | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 |
Bottom line: Smart Energy is #3 of 5 on overall rating in this group.
650 reviews of Smart Energy. Filter by what matters to you.
We had an issue that was a simple mistake and no-one in particular's fault, but these guys have produced an impressive turnaround on the situation instead of just ignoring it.
They have kept in contact, and everything has been arranged with no effort.
So easy to understand, very polite, had a great personality ex. had a laugh, I felt comfortable talking to Dean Wall felt like I was talking to someone if known awhile
Really bad service - I would avoid this company like the plague. Promised a great deal but completely let me down two days before the work was due to take place. Actually strung me along for longer than a year. What they planned to do to my house made no sense. I got a feeling they don’t care about what they stick in as long as they get money. Totally let down by these lot
Quick answers to the questions people ask most.
Smart Energy typically offers energy management solutions, which may include energy audits, efficiency consulting, and smart technology installations. We recommend contacting us directly to learn about our specific service offerings and how they can benefit your business or home.
Please contact our office directly for current business hours as they may vary by location and season. You can also check our website or social media pages for the most up-to-date operating hours.
You can reach us through our main phone number, email, or by visiting our office location. Our website also contains detailed contact information and may offer online inquiry forms for your convenience.
Many energy companies offer initial consultations to assess your needs. Please contact us directly to inquire about our consultation process and any associated fees.
Smart Energy solutions can typically be applied to various property types including residential homes, commercial buildings, and industrial facilities. Contact us to discuss your specific property type and energy needs.
The duration of an energy audit depends on the size and complexity of your property. A typical residential audit may take a few hours, while commercial properties may require longer assessments.
Many energy service providers offer various payment and financing options to make improvements more accessible. Please contact us to discuss available payment plans and financing programs that may be available.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
The level of customer satisfaction I've experienced with this young and handsome guy ( Eli ) is unmatched. He truly understand what customers need and deliver beyond expectations." "Five stars for customer satisfaction and explanation of the things.
Smart energy offered me a Tesla Powerwall 2 battery for $16,500, I got a Tesla Powerwall 3 battery for $9,500 elsewhere. They're reviews on here seem OK, something is suss about that.
I met Henry while just riding my electric bike home and I like to share things. I said hello and asked if he was having a good day and he said he was. He asked about my electric bike and I said go have a ride. I trusted him and he came back. After we spoke for a while about the solar and battery 🪫 I told him I had been actively wanting to upgrade my 12 year old 1.5kw (8 panels as approved by strata) system. i now have new german panels (8 of them) and they do 3.5kw and a 5kw battery as well. The installation was perfect and Henry was always available for any questions I had. 9/5 because 5 stars isn’t enough.
As previously stated excellent installers even thoigh the battery didnt work on installation a new one was ordered and fitted within a week
The whole process was very simple. Both the salesman and the installers were very proficient and I felt at ease throughout the process. I had been wanting to get a battery for my solar system and really like the idea that smart energy will be monitoring the battery. I’m hopeful that this is the start of a much reduced power bill.
From start to finish the whole process was without problems or any drama. Every step alone the journey was pleasant, stress free and the end result is a very efficient system which is running smoothly with no problems. All staff and contractors have been very knowledgeable, pleasant and provided everything that been promised. Overall it has been a great experience.
The entire process was very smooth, and every person i spoke to - to the original seller to the actual installers of the solar panels were extremely polite, easy to talk to, friendly and professional. There isn't a single thing i could complain about (except maybe the app to have more information/options - it's extremely basic)
It's good i wish it had battery storage
Clear and concise presentation Henry had a a great knowledge of your products and presented them in simple understandable way.
They have been amazing with daily updates, professional service and an Australian quality product.I am very happy overall.
Apart from a few hiccups with the sales rep, the installation guys were great. All the necessary liaison with other agencies went well and comms from SmartEnergy were very helpful.
Dealing with Smart Energy was a pleasure and the whole process was smooth and fast. I'm very happy with recommending them to other people for battery sales and installation.
Professional energy service companies typically employ licensed and insured technicians. We recommend asking about our technicians' qualifications and insurance coverage when you contact us.
Our service area may vary depending on the type of service needed. Please contact us with your location to confirm whether we provide services in your area.
Most professional energy service providers offer warranties on their installations and services. Contact us to learn about our specific warranty terms and what is covered under our service agreements.
Appointment availability varies based on current demand and the type of service requested. We recommend calling as soon as possible to schedule your appointment and discuss our current availability.
For most energy assessments, ensure access to all areas that need evaluation and have recent utility bills available for review. Our team will provide specific preparation instructions when scheduling your appointment.
Smart Energy is a leading provider of renewable energy solutions in Australia, specializing in solar energy systems, battery storage, heat pumps, electric vehicle (EV) chargers, air conditioning, and smart home systems. The company is dedicated to helping homeowners reduce their energy costs and transition to sustainable energy sources. By offering tailored solutions, Smart Energy caters to the growing market of environmentally conscious consumers looking to electrify their homes. With a commitment to quality and reliability, Smart Energy employs accredited installers who are certified by Solar Accreditation Australia. The company's extensive experience in the renewable energy sector positions it as a trusted choice for individuals seeking efficient and innovative energy solutions. By focusing on customer satisfaction and energy efficiency, Smart Energy aims to empower more than 20,000 customers to embrace renewable energy technologies.
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